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Lehigh Valley Honda - Service Center

Emmaus, PA

4.8
1,731 Reviews

1,731 Reviews of Lehigh Valley Honda - Service Center

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August 17, 2023

I love this dealership. They have always taken care of my vehicle’s needs. Javon was my service writer on 8-11-23 and I have to say outstanding work from him and the technic More

by X_morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javon
Aug 17, 2023 -

Lehigh Valley Honda responded

We're so glad to know you had a great experience with Javon and our technician at Lehigh Valley Honda! Thanks for trusting us with your Civic!

August 16, 2023

After waiting 3hours, we were told that the sliding door couldn’t be fixed. Charged for diagnostic. We both lost 3 hours plus 1hour of travel time. Our part time jobs didn’t get done. Why couldn’t we told a More

by dgimbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Azar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Lehigh Valley Honda responded

I'm sorry to read about your experience. I understand how valuable our customers' time is and do apologize for any inconvenience caused by the long wait or lack of immediate communication regarding your sliding door issue. I'd like to personally assist you with this matter and address any ongoing concerns with your vehicle. If you could, please reach out at your earliest convenience using the number I've provided below. I hope to speak with you soon. Thank you, Bronson Miller - Service Director (610) 965-1332

August 14, 2023

Danielle was awesome! This was my first experience at Lehigh Valley Honda and I was very happy with the service I received! More

by Bachman_susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
Aug 15, 2023 -

Lehigh Valley Honda responded

Thanks for sharing your thoughts about your experience with Lehigh Valley Honda. We appreciate your business and hope to see you again soon!

August 14, 2023

Great service. Samantha is so helpful . Explains everything.. courteous. Always smiling and easy going. A pleasure to work with. More

by Pf1pf3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Service Dept
Aug 15, 2023 -

Lehigh Valley Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 14, 2023

Great experience, my service coordinator was fantastic. She kept me informed all the way. I bought my car here and the Serb team has always been terrific. More

by Donovan.kerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Martino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Lehigh Valley Honda responded

Donovan, we're delighted to know you had a great experience working with our Lehigh Valley Honda team. Thanks for trusting us with your business!

August 13, 2023

Alex was very knowledgeable and helpful with recommendations of work needed to my car after inspection. His honesty and opinion was appreciated. More

by kimc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Martino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Azar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Lehigh Valley Honda responded

Thank you for taking the time to share your thoughts on working with Alex and with our service team. We're glad to hear we delivered such a great experience!

August 12, 2023

Always have excellent service. Friendly workers. Tristan Rodriguez extremely helpful & polite. Great job all round More

by jackiejdmills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristan Rodriguez
Aug 14, 2023 -

Lehigh Valley Honda responded

Jackie, Thank you for choosing Lehigh Valley Honda. Your feedback and rating mean a lot to us. We're glad Tristan was able to help, and we hope to see you again!

August 11, 2023

Everything was top notch, keep up the great work in the shop and also all the advisors... More

by Shkelzen Hajzeraj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Lehigh Valley Honda responded

Shkelzen, Thanks for sharing your thoughts about your experience with Lehigh Valley Honda. Sam and our team appreciate your business and hope to see you again soon!

August 11, 2023

James was my service advisor when I came in through Express service today at Lehigh Valley Honda. He was excellent. Kind and understanding. Explained the process well and accommodating. I had to leave More

by cocosolomay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Aug 14, 2023 -

Lehigh Valley Honda responded

Thanks for sharing about your experience with Lehigh Valley Honda. James and our team appreciate your business and hope to see you again soon!

August 11, 2023

Good service with Tristan at dealership. Friendly and helpful. Car was completed in a timely manner. Appreciate the complimentary coffee. More

by Dlbk4guppies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Rodriquez
Aug 14, 2023 -

Lehigh Valley Honda responded

Thank you for your very kind review. Tristan and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lehigh Valley Honda.

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