Lehigh Valley Honda - Service Center

Brought our odyssey in for AC repair and lock system repair. After paying over $450 for the diagnostic tests for both systems, we agreed to the work recommended for the ac repair. (Nearly $800) after repair. After paying over $450 for the diagnostic tests for both systems, we agreed to the work recommended for the ac repair. (Nearly $800) after that work was complete, we were told we needed a new compressor for another $2k to make the system work. It was going to be an additional $700 for further diagnostic tests on the locking system. We paid over $1200 and our car is exactly the same as when we brought it in. I spoke with a customer service rep and was told "sorry, they should've communicated that doing those repairs would not guarantee that the system would work." We were never told that - and because of their poor communication, were out $1200. We'll never go back... for service, or a new car. More

I have been visiting this service center since 2018. My last visit is couple of weeks ago for oil change and inspection/emission. I got the car back with torn driver seat. I brought this thing to their My last visit is couple of weeks ago for oil change and inspection/emission. I got the car back with torn driver seat. I brought this thing to their available attendant's attention evening as the manager was not available on that day evening hours. I don't see a response until I call after 2 business days. They are not being sorry for what they have done and covering up with escape attitude. Please be cautious when you give car for service at this location. I would suggest taking photographs of Interior and exterior before dropping the car. More

Excellent service always! I have been taking my car there since I bought it. Have always had a pleasant experience and wonderful consultants. The waiting room is comfortable a I have been taking my car there since I bought it. Have always had a pleasant experience and wonderful consultants. The waiting room is comfortable and well thought out. More

Was told over the phone $300 to calibrate my lanewatch camera aited three weeks for the appoibtment I get to the dealership and was told it would cost over $500 to calibrate my lanewatch camera. I'm a vet camera aited three weeks for the appoibtment I get to the dealership and was told it would cost over $500 to calibrate my lanewatch camera. I'm a veteran on a limited budget so I really didn't appreciate the unwelcome surprise. I had saved $300 and I ended up leaving without my lanewatch camera being calibrated. I won't ever go back there. More

I’m very happy with all the staff. They are friendly and show you courtesy. The work gets done in the time they tell you. They are friendly and show you courtesy. The work gets done in the time they tell you. More

Experienced technicians, professional service from start to finish. Tristan was very professional and helpful! Thank—you!! to finish. Tristan was very professional and helpful! Thank—you!! More

Pleased with the service and impressed that I was given a loaner vehicle because the work wasn’t complete yet. I did not purchase the Honda I had serviced at LV Honda! The dealer I’d purchased 2 Honda CRVs loaner vehicle because the work wasn’t complete yet. I did not purchase the Honda I had serviced at LV Honda! The dealer I’d purchased 2 Honda CRVs from NEVER ONCE gave me a loaner vehicle. It was a hassle free experience! More

The dealership is great, the service is always the best and Alex is always so helpful!! and Alex is always so helpful!! More

Danielle was very pleasant and efficient. She didn’t try to upsell products that weren’t necessary. An oil change, tire rotation and a multi-point inspection took about 1 1/2 hours. Would not She didn’t try to upsell products that weren’t necessary. An oil change, tire rotation and a multi-point inspection took about 1 1/2 hours. Would not want to have waited that long in the waiting area. I was fortunate that my husband and I were able to leave the premises and get a bite to eat to fill the time. More

Danielle is always friendly, knowledgeable, and professional. I am her lifer whether she likes it or not. professional. I am her lifer whether she likes it or not. More