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Lehigh Valley Honda - Service Center

Emmaus, PA

4.8
1,623 Reviews

1,624 Reviews of Lehigh Valley Honda - Service Center

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January 25, 2010

I wonder what is in the water you supply your employees. They are oustanding. Most Car Deals get their staffs didrectly from the Rattle Snake School of Charm, by comparison to yours. Well Done with y More

by ndremy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami
January 07, 2010

My wife and I bought our 2005 Honda Pilot in 2005 from the dealership and decided to give the Service department a try. We've been dealing with Sam who has outstanding customer service! Everytime we have More

by tonyderose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
November 23, 2009

After we bought our car we had some after market work done to it, the service department is just as fantastic as the sales department. I was so impressed with the quality of work done!! They were extre More

by thsittner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Eric
November 02, 2009

I would also like to thank Sam and all of the Mechanical Staff for performing such a great job on all of my vehicles . You deserve a big pat on the back. As a tripeat customer nothing has changed and I lo More

by stone24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam and Honda Cert. Mech.
October 14, 2009

Just before state inspection a warning light appeared on my dash - emissions problem. Sam (thief) said $1,151 for a new catalytic converter would solve the problem. 3 days later the light reappeared. I took More

by OwnToyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Azar
Oct 20, 2009 -

Lehigh Valley Honda responded

Jeff Thank you for taking the time to post this review. I hope that you received the email I sent you fully explaining in detail how we arrived at the diagnosis of your vehicle when it was in our shop. I regret that we were not able to discuss the matter 18 months ago when this all transpired. I also regret that you left feeling like we took advantage of you. I am confident that the diagnostic reports from our Honda diagnostic computer pertaining to your vehicle along with the Honda engineering bulletins explaining what each code means and how to fix it will give you the information necessary to understand our findings and subsequent recommendation. As I stated in my email, I would be happy to discuss the matter in greater detail over the phone or in person. We want all customers to have confidence in doing business with us. I apologize if something wasn't communicated to you properly. We take concerns of this nature very seriously. If you have any other questions or concerns, please do not hesitate to contact me at 610-967-6500. Sincerely - Andrew Wright, Vice President

June 09, 2009

I've always wanted to own a Honda. For one reason or another I always bought something else. Last summer I finally purchased my first Honda! A brand new Fit. Not only do I love the car, but I don't m More

by amorillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LV Honda
April 06, 2009

Being a busy mom, the kids had to come along with me for an oil change etc. We used the express service center. The service crew here are friendly, helpful and very SPEEDY with the work. They supplied us More

by mike2tracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Wright
March 06, 2009

Had brought in my honda fit for speed service (oil change, and replace rear windshield) even had a coupon......quick, efficient service and out in less than 15 minutes! Switched cars with my wife at More

by rpmmetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Schappell
March 05, 2009

Took my Civic in for regularly scheduled service including a coolant flush/refill. They didn't hook everything back up right which led to all of my coolant leaking out of my car which led to my car More

by buhusky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Rakoski
Mar 20, 2009 -

Lehigh Valley Honda responded

On behalf of our service team, I want to apologize for what appears to be multiple errors on our part. I am eager to learn the exact details in an effort to improve our process and further educate our people on avoiding these mistakes. We have a long track record of quality work and customer service. That is why we encourage our customers to rate us on DealerRater. Again, I would like to apologize. Thank you for taking the time to write your review. Please contact me at your convenience if you would like to discuss this matter in greater detail. Sincerely, Andrew W. Wright Vice President 610-967-6500

February 20, 2009

Dear Jennifer and Brett, I wanted to write to both of Dear Jennifer and Brett, I wanted to write to both of you and tell you how impressed I am overall with Lehigh Valley Honda. I've never owned a Honda More

by staceynicholas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer, Brett, Brian
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