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1,683 Reviews of Lehigh Valley Honda - Service Center
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June 18, 2011
The service is excellent. I brought my car in to have an interior panel repaired that didn't have a perfect fit.Sam ordered a new one and it was installed in minutes. Thank you interior panel repaired that didn't have a perfect fit.Sam ordered a new one and it was installed in minutes. Thank you More
by rbrtbbch
Employees Worked With
sam
June 17, 2011
My Honda Odyssey's transmission broke down and needed to be replaced. My car was not that old or high in mileage, but it was out of warranty. I brought my van to Lehigh Valley Honda and put a claim in wit be replaced. My car was not that old or high in mileage, but it was out of warranty. I brought my van to Lehigh Valley Honda and put a claim in with Honda America. Honda America did not want to help me out without detailed maintenance records. Sam at LVH went to bat for me and they ended replacing my transmission at no cost for me. I have never had any service center do anything like that for me before. I cannot recommend them enough. More
by DrOffTwins
Employees Worked With
Sam Azar
June 15, 2011
Your customer service was horrible. I had a 5:30 AM appt for saturday and requested it to be done by 9am. I called at 9 and was transferred to a voice mail & I left a msg wanting to know if I could pick up for saturday and requested it to be done by 9am. I called at 9 and was transferred to a voice mail & I left a msg wanting to know if I could pick up my car. An hour later, no call back so I called again. This time I told the receptionist, I didn't want voice mail. She tried the shop several times, no one answered her. I asked to speak to a manager. The manager wouldn't pick up either, so I left a message with the receptionist and she promised me a call back, which I NEVER received. I called back at Noon, was transferred to the cashier. She personally walked to the shop and checked on the status. When she returned to me she told me that my vehicle was next! I couldn't believe what she told me! I would be getting a call by 1:30. 2pm comes around and finally got the call that my car was done. I couldn't believe it. I had plans for saturday that I had to cancel because I had no transportation. This will be the last time I bring my vehicle to your shop for work. A couple of years ago, I had to have my transmission replaced. It was covered 100% under warranty, however when I got my car back, my low gas light indicator no longer worked. I called and was told that it could be repaired for $25. I declined because it wasn't a big issue for me. And now this. This is why dealer service shops have a bad name and why I don't bring my car there for regular service. I want an explanation as to why my car was not fixed till after lunch, when I clearly had an appt for 5:30AM! Thank you, Anna Tscheschlog More
by ajtscheschlog
Employees Worked With
not sure
May 30, 2011
Over the 10+ years of being a Honda service customer, I have relied upon the Service Team: a constant source of confidence, kindness, patience and excellence. Unfortunately, I didn't change the timing belt have relied upon the Service Team: a constant source of confidence, kindness, patience and excellence. Unfortunately, I didn't change the timing belt in time on my 12 year-old CRV with 297K miles. So, I didn't get a repair; I got a new CRV instead. I did so largely because of the years with the Honda Service. It's the first time I ever bought two cars of the same make and model. More
by tba.lehigh
Employees Worked With
Sam and Trevor
May 29, 2011
LV Honda consistently goes out of their way to make sure your visit and experience is outstanding. I have always been pleased with the service and the price. The major reason why I bought a second honda a your visit and experience is outstanding. I have always been pleased with the service and the price. The major reason why I bought a second honda at LV Honda is due to the service. Thank you! More
by fritz5
Employees Worked With
Eric Sanes
May 27, 2011
Dealer pricing is dealer pricing -- always high. But LV Honda provides excellent compensatory value, like the express service option with personal attention. A missing valve stem cap and 8 days to replace Honda provides excellent compensatory value, like the express service option with personal attention. A missing valve stem cap and 8 days to replace wheels & tires were my only complaints from my last visit. More
by PAPettit
Employees Worked With
Body Shop
May 21, 2011
Just had some routine maintenance performed on our Odyssey yesterday. I have been bringing our family's Hondas to Sam at Lehigh Valley Honda for years. He always gets our service to fit our schedule Odyssey yesterday. I have been bringing our family's Hondas to Sam at Lehigh Valley Honda for years. He always gets our service to fit our schedule, suggests alternative solutions to problems when possible, and is generally a pleasant and professional person to work with. He is always glad to see us and greets everyone with a smile. This is definitely a quality service department. More
by grhoads72
Employees Worked With
Sam Azar
April 27, 2011
My car was in for service and later a little body work. I Car was taken car of well and all issues resolved. I think there was a communication issue, but overall everything work out well and fair. I would re Car was taken car of well and all issues resolved. I think there was a communication issue, but overall everything work out well and fair. I would recommend a better way too write up a pre service inspection on vehicles for service as well a post service inspection. More
by maverick4668
Employees Worked With
Brett McCabe & Sam Azar
April 14, 2011
Had my car in for inspection/emissions and to follow up on recall repair. Was greeted in a prompt, friendly manner. Service was done in a timely manner and the entire experience was very positive. I wou on recall repair. Was greeted in a prompt, friendly manner. Service was done in a timely manner and the entire experience was very positive. I would, and have, recommend Lehigh Valley Honda to anyone. I'm always comfortable with the people I deal with and very satisfied when I leave. More
by mmack-lewis
Employees Worked With
William Nixon
April 07, 2011
I have not had the best luck with this pilot. We purchased it used. The windshield had a crack so I asked for a new one. An new one was installed. I have had nothing but trouble with a loud noise purchased it used. The windshield had a crack so I asked for a new one. An new one was installed. I have had nothing but trouble with a loud noise coming from it.Did not get it repaired right a way it was not constant but You could hear it over the radio, also a leak from the windshield onto my feet, eventually Vinart fixed it so I thought. I recently brought it back April 6, 2011 again and I still have the vibration and the noise I actually noticed it driving back home. A year ago or less I had trouble with my stearing and it seemed that my brakes where not working and I could lose control, I drove it to Vinart and was told I had carbon and other things in my engine. There had been a recall But failed to tell me I was told It wasn't every car but mine was. Brett did give me some money back onto an account. I really love the pilot but am concerned on the service of this vehicle. I also had some difficulty with stickers not put on my car after and oil change and on April 6ths oil change the wrong mileage was put down incorrectly on the paper off by about 400,000 and the sticker was completley wrong. I have addressed that with them.They are In the process of sending out correct paper and sticker. I also found personal information in the rental car with very confidential information in it and Called Brett to make him aware I handed it to the porter that returned my car for me. Made me aware that could of been my personal stuff and someone would have access to my social security numbers. I work in security for a living. I am disappointed in all the problems I am having back and forth for the same problems. I was told to go to the glass place myself and have it done by Trevor. No, I said that I needed a rental and this should have been taken care of. I have suggested to Brett to have a collison shop near my home take a look at it and see if they could repair or put a new windshield in. He said look into it but I am leary because if its a repair and have someone else looks at it and if its not fixed more problems unless a new one is the answer I am not sure but also do not have time for this. Any help would be appreciated. More
by harleyhope19
Employees Worked With
Trevor and Brett
