Lehigh Valley Honda - Service Center

The service at Lehigh Valley Honda continues to be the best that I've experienced at any dealership. Brett clearly communicated what was needed to be done and the approximate time for completing the work. best that I've experienced at any dealership. Brett clearly communicated what was needed to be done and the approximate time for completing the work. I was treated with courtesy and was promptly notified when the van was ready. I have put 50,000 uneventful miles on my Odyssey in 2 years. The service provided by Lehigh Valley Honda gives me confidence that the van will continue to perform well over the foreseeable future. When I decide to replace it, I will deal with the folks at Lehigh Valley Honda, because I trust this organization. The waiting area was comfortable and quiet. The blueberry bagels were the best! It was an enjoyable experience. More

I called short notice on a Thursday to inform the service dept. that my car wouldn't start on an occasion the day before. Since I use my car for business,(I am a visiting nurse) I really needed the car check dept. that my car wouldn't start on an occasion the day before. Since I use my car for business,(I am a visiting nurse) I really needed the car checked out as soon as possible. I was told to bring the car right in. In less than two hours, they worked on the problem and had me on my way. Over the weekend, however, it started acting up again. I called on Monday and was told to bring it in again, no arguments or contradictions. This time, they found an unrelated problem that was coincidental. Again, they fixed it in less than an hour. The car runs great. I have over 150,000 miles on it. I bought the car there, and have always had it serviced there. They are very caring and do not try to do anything "extra" just to make more money like some service dept. do. Being a woman, that's important to me. I will buy my next car there and have it serviced there, that's for sure. This is the first car I've owned that has not been a major headache, and I thank the service team for that. More

I came in for an oil change and then asked about my brakes, just to check since I had 42,000 on the car and still the original brakes. The service manager checked my inspection info and stated that my brakes, just to check since I had 42,000 on the car and still the original brakes. The service manager checked my inspection info and stated that my brkas were fine. I also asked about tire rotation and they did that I was due for the rotation. I sat down, read two pages of my book, and the car was ready. I left my house at 2:13pm that afternoon in Bethlehem, and was leaving the dealership at 2:53pm a happy customer. Great service, freindly, fast, you can't beat it! More

Rich and I both brought a car from this dealer. A 2010 Honda Accord Sedan and a 2010 Honda Accord Coupe. They are both shown under my name because we have one email address. Rich took his car to have th Honda Accord Sedan and a 2010 Honda Accord Coupe. They are both shown under my name because we have one email address. Rich took his car to have the oil changed in the "Quick Service" bay. Rich told Tony about a rotten smell that was coming from around his grill. Rich remembered that he had hit a bird a few weeks ago. Tony had them checked for the bird when they changed the oil but they could not find it. So, Tony sent him up to detail to have them wash the grill, etc. Shaun in Detail put the car up on a lift and found the bird. It was really hard to see it. He cleaned it out and sprayed. That was excellent service by both areas. We always get great service. More

Great Dealership and Great people. From bottom of my heart I salute their service and sales standards. Never seen such a great dealership in whole PA state. They have exceeded my expectations and did mo heart I salute their service and sales standards. Never seen such a great dealership in whole PA state. They have exceeded my expectations and did more than everything they could to address my servicing needs. I will buy and service my vehicle at this dealership everytime even if it means to drive 70 miles roundtrip each time....I will. Thanks a lot and Love you all. Anil Handoo More

I deal with Anthony in express service and Sam in the regular service department. I appreciate working professional people who do not blow smoke at you yet treat you like a person and communicate the nec regular service department. I appreciate working professional people who do not blow smoke at you yet treat you like a person and communicate the necissary information about your visit. Even though I feel their service prices are a little high, I still will return because of professionalism, good efficient work and everything job is done on a timely basis. More

Sam is the person with whom I schedule all of my service work. Each and every time I visit the dealer, Sam ensures that I receive the very best service. Even though other employees may be available when I work. Each and every time I visit the dealer, Sam ensures that I receive the very best service. Even though other employees may be available when I arrive, I am willing to wait in line for Sam. He is the best. More

The service department is very customer oriented. The service department is very customer oriented. Pleasant places to wait for service; VERY friendly, service techs who take the time to explain The service department is very customer oriented. Pleasant places to wait for service; VERY friendly, service techs who take the time to explain all charges on statement; CLEAN service area; LOVE the express service; we also own two Toyotas and we have started to bring them to this service department instead of Toyota's. Our next vehicle will be a Honda! More

LV Honda inspected the car and replaced a seat heater switch back light. This service was fine, all was done as expected. I also asked to check my drivers seat. I could feel it move from side to side whe switch back light. This service was fine, all was done as expected. I also asked to check my drivers seat. I could feel it move from side to side when cornering. I drive an Odyssey so I'm not cornering hard. They could feel the movement in the seat but said they thought it was normal for an electric seat to have this. They also stated that Honda does not have any write ups on a loose seat. They tried to convince me there needs to be some play so the motors don't bind up. Although I agree there needs to be some play, I don't think this is normal. The seat did not do this from new, this only started in the last 6 months. I travel as part of my job and have driven 60 to 70 different cars with electric adjustable seats, as well as owning 4 other cars with this type of seat. I have never felt this type of movement in any other seat. This is another example of a car dealer and car company not standing behind there product. instead of admitting there is something wrong with the seat and replacing it they try to convince you it's normal. I had a similar experience with the brakes on this vehicle. More

The service was great! I stopped by the dealership on Saturday and was shocked by the speed (and price) of the service. The young man begin the counter (Tony?) was courteous, knowledable and professional Saturday and was shocked by the speed (and price) of the service. The young man begin the counter (Tony?) was courteous, knowledable and professional. I had quite a few questions about my 06 Accord as well as my Acura and was pleased when the service man was able to provide all the answers. I have been coming to Lehigh Valley Honda/ Acura for years now and will continue to do so because of the friendly and helpful demeanor of the employees. More