Lehigh Valley Honda - Service Center

I arrived early but was given a very friend welcome. Stayed at the dealership while my car was inspected. Had coffee & bagels available to me while I waited in a comfortable waiting area. Service was Stayed at the dealership while my car was inspected. Had coffee & bagels available to me while I waited in a comfortable waiting area. Service was done quickly & they even washed my car! The cost was minimal. My inspections are free, emissions testing not expensive and I had received a $5 discount coupon with my reminder for inspection so I can't complain about costs. All in all, the experience was excellent. Each time I realize I never dread having to take my car in for any service because of their great customer service. More

I owned Honda vehicles for the last 10 years, all of which were bought from Lehigh Valley Honda. Throughout this time, there service in Sales and Service has been 100% satisfactory. Even though I just which were bought from Lehigh Valley Honda. Throughout this time, there service in Sales and Service has been 100% satisfactory. Even though I just leased a BMW, Lehigh Valley Honda's service far exceeds BMW. Jennifer, the Sales Manager, and Sam, the assistant service manager are truly exceptional employees that care about their customers. More

Every employee in Service I have met is very friendly, polite, flexible with appointments/changes, etc. The work always done on time. I love LV Honda!! polite, flexible with appointments/changes, etc. The work always done on time. I love LV Honda!! More

Trevor has been very thorough with the panic alarm problem with my 2009 Honda Fit. Do not lose this person for he makes your dealership#1 problem with my 2009 Honda Fit. Do not lose this person for he makes your dealership#1 More

J. Starr - 2007 Honda Civic SI To keep this review J. Starr - 2007 Honda Civic SI To keep this review somewhat short and to the point i am going to outline my experience with Phillipsburg Easton Hon J. Starr - 2007 Honda Civic SI To keep this review somewhat short and to the point i am going to outline my experience with Phillipsburg Easton Honda and lehigh Valley Honda in number steps that details my experience. Phillipsburg Easton Honda: 1. Started noticing a problem with 3rd gear in my car. 2. Googled the issue to investigate. 3. Found out that there is a Honda issued Customer Serveice bulletin for this issue and my vehicle is within the affected VIN range. 4. Called PBE Honda, they said they were not familiar with the CSB. I had to give them the number and they requested i bring a print out of the CSB with me when i bring it in. 5. They kept my car for over a week. And in that time i was the one to call them looking for updates. But most of all, after keeping my car so long. they refused to fix the issue. Their excuse was " we cannot replicate the issue " 6. I then pleaded with the service manager to re-consider, they would not budge. Di spite having a service bulletin. So after that miserable experience, i was pretty discouraged. I actually gave up on the issue for a couple of months. Finally i decided that i would try again at another dealer, this problem was driving me nuts. Lehigh Valley Honda 1. Called the service department, said i need to bring my car in. I am having issues shifting and downshifting with 3rd gear. There is a CSB out for the issue. LV honda rep asked for my VIN number and a couple of minutes later he says " yep i see the CSB and your VIN is listed" 2. Bring the car in. At the counter i also mention that i "might" want to do an alignment.. but not sure yet. 3. They called me three days later that same day. I unfortunately missed them, i work nights and was sleeping. 4. Called them the next morning at 9AM. I say "hey this is J. im just calling to see whats up with my car i missed your calls". LVH - " Yeah, your J.S. the guy with the white civic SI. Its all set you can come pick it up" ME- "OMG! its fixed?" LVH - " yeah its fixed, it was all jacked up in there but we got it fixed" 5. I pick up my car later. Expressed how amazed and pleased i was with their service. 6. Best part! on the way home i skimmed over the paperwork, on the second page i found a print out for an alignment sheet!.. WOW they did the alignment free! all i did was mention that i might want to do it later... 7. Worst part, This just proves that Phillipsburg Easton Honda didn't even bother to take the time to put the car on the lift and take a look at it. They had it over a week and did absolutely nothing. Moral of the story: GO TO LEHIGH VALLEY HONDA!! These guys didn't treat me like any kind of special case.. this is how the operate on a daily basis... with class and professionalism. I would highly recommend them in future. More

When I arrived there weren't many cars, so the service was completed in very good time. The workers greeted me with a smile in both the service garage and the service counter. They went over all the ser was completed in very good time. The workers greeted me with a smile in both the service garage and the service counter. They went over all the services which were completed before I left. I was able to use my coupon for the B service. Herman, my Honda Civic, always like going to visit his relatives. More

Stopped in for Express Service, was taken care of promptly and efficiently. Advice was given on upcoming service and overall condition of the vehicle. This dealership's service depatrment is always promptly and efficiently. Advice was given on upcoming service and overall condition of the vehicle. This dealership's service depatrment is always top-notch in workmanship and customer-care. More

I like the convenience and hospitality of LV Honda. I drive up to the bay, get out of my car, go to the service desk, give my record book, get free complimentary coffee, sit for a short period in the lou drive up to the bay, get out of my car, go to the service desk, give my record book, get free complimentary coffee, sit for a short period in the lounge. They call me, they explain what they did, I pay my bill, walk to the car waiting outside of the door and leave. It could not be made any easier. Thank you LV Honda. More

Sam knows us and our vehicles, and e've come to trust him. He's always very open about what needs to be done now, and what could be put off. The dealership provides a convenient and comfortable waiting him. He's always very open about what needs to be done now, and what could be put off. The dealership provides a convenient and comfortable waiting area, as well as loaners and a shuttle. More