Lehigh Valley Honda - Service Center

Initially Heather told me that my car would not be ready until 5 pm. When I told her I needed it done between 3 and 4 pm she said no problem and wrote when I needed my car done on my form. My car was not re until 5 pm. When I told her I needed it done between 3 and 4 pm she said no problem and wrote when I needed my car done on my form. My car was not ready until closing time at 5 pm. This was quite frustrating when I was told my car would be finished between 3 and 4 pm. More

We are always so satisfied with the work done by all of the staff at Lehigh Valley Honda that we choose to make the one-way drive of over an hour from our home, just to give ourselves peace of mind that we the staff at Lehigh Valley Honda that we choose to make the one-way drive of over an hour from our home, just to give ourselves peace of mind that we can trust that our Pilot is in good hands. We also can trust that we won't be handed faulty information or encouraged to spend money we don't have on work we don't need. We are always presented with the facts, clearly, and in advance, before any major work is done, which is greatly appreciated. Unfortunately, we are never home when the dealership calls to ask these questions in person, so I do appreciate the ability to submit the evaluation online! More

I drive a 2009 orange Honda Fit so my visits to LHVH are infrequent. When "Gina" does need a little attention, I don't hesitate to drive an hour in the opposite direction of my local Honda dealer in Lansda infrequent. When "Gina" does need a little attention, I don't hesitate to drive an hour in the opposite direction of my local Honda dealer in Lansdale because, I know that I and my "Gina" will be taken care of (the right way) at LHVH's service department. Thanks again Sam for the great service and sorry Maggie but I can't buy a new Honda as I love my "Gina" way to much to let her go. More

Service was quick and thorough, staff professional and friendly, coupon given to me at time of the sale was honored and I had a comfortable setting in which to wait. I couldn't ask for a more pleasant e friendly, coupon given to me at time of the sale was honored and I had a comfortable setting in which to wait. I couldn't ask for a more pleasant experience for service....they are the best! I would, and have, recommend them to anyone. More

An overall exceptional customer service experience at Lehigh Valley Honda Service Department. I had a special situation that needed to be addressed with my 2005 Honda Odyssey. I have owned several Hond Lehigh Valley Honda Service Department. I had a special situation that needed to be addressed with my 2005 Honda Odyssey. I have owned several Honda vehicles since 1986 and have been very happy with Honda quality. After spending a lot of time and money and getting a runaround at my local Honda dealership regarding a vibration and shudder problem that they failed to resolve, I proceeded to get a second opinion from Lehigh Valley Honda service department. I met Brett McCabe during my service appointment and he quickly responded to my concerns and took care of diagnosing the problem with my vehicle. He listened attentively and patiently to my concerns. He thoroughly answered all my questions with the knowledge and expertise that was above and beyond any experience I have ever had with an automobile dealership. He also took it upon himself to find 4 critical engine and transmission software updates the other dealership had disregarded for the past 2 years. This dealership has raised the bar and set a new precedence in excellent customer service. He took care of my vehicle like it was his own. I was not a customer of this dealership and yet he treated me like I was a loyal and repeat customer. Because of my experience and how Brett handled my concerns, I have already recommended my friends and colleagues to this dealership. I have also decided that it is worth driving 1 hour each way for excellent service that is handled properly the first time around. I will definitely by buying my next Honda vehicle and getting service at Vinart. More

I love these guys. I have taken my 1997 Civic to them since I moved into the area in 2009. They may be on the pricier side of things (certainly not unreasonable) but I am willing to pay a little bit more since I moved into the area in 2009. They may be on the pricier side of things (certainly not unreasonable) but I am willing to pay a little bit more in order to ensure that everything will be done correctly and honestly the first time. They are very friendly and not pushy about telling the customer what needs to get done to their car, and if you are not knowledgeable on car service and maintenance, they explain it in a way that you can understand. I have even seen a woman call her husband, and the Honda guy was more than happy to explain to him what's going on with the car over the phone. The quality of the work itself is the reason I go there. They know Hondas inside and out, and have gone above and beyond "acceptable" to make sure I know what's happening, and to fix all the necessary problems correctly the first time. Also, the last time I had to get work done, my final price was less than the original estimate, and never has it gone over the original estimate. More

Everyone at Lehigh Valley Honda seems to go the extra mile to insure that the service performed on my 2009 Honda Accord is performed professionaly and within the standards established by Honda. This is i mile to insure that the service performed on my 2009 Honda Accord is performed professionaly and within the standards established by Honda. This is important to me because I drive Rt 78 to New York 4 days a week and have to depend on the Honda to be safe and dependable. More

Everyone was very friendly and helpful. I was there to replace a fog light cover that was broken. Very nice experience. When I bought the car a week earlier, the left front fog light cover was broken. replace a fog light cover that was broken. Very nice experience. When I bought the car a week earlier, the left front fog light cover was broken. They needed to order the part and called me promptly to install. Thank you More

I bought a Honda because they are the best cars ever built, the dealership never lets me down. I will call at the last minute with a problem and they always have time for me and whatever problem I have built, the dealership never lets me down. I will call at the last minute with a problem and they always have time for me and whatever problem I have at the time. Whenever I take it in for service it is always ready when they say it will be. More