Lehigh Valley Honda - Service Center

I came is for an inspection and ended up with a $600 bill and >2 hours of work. On the positive side, the price quote and time to complete the service were accurate and the work (a week later) seems to be h and >2 hours of work. On the positive side, the price quote and time to complete the service were accurate and the work (a week later) seems to be holding up well. On the negative side, the representative used a great deal of jargon when explaining what needed to be done and did not express any remorse of the increased time or expense. So while the quality of the work was good, I feel that the interaction could have been handled better. More

AS I spoke with Kevin Wagner on Oct 16th 2012 I expressed my concerns for this service. I ask for an inspection on my car and what I got was a bill for $148.32 to change a lightbulb by my license plate! I ar my concerns for this service. I ask for an inspection on my car and what I got was a bill for $148.32 to change a lightbulb by my license plate! I arrived at 7:00a.m. for this scheduled appt. my car was taken back to the garage and I was approached at 8:26 a.m. to be exact and the man sat with me to tell me there were three things that were suggetsed but not needed for inspection... but there was one thing that was needed and that was a lightbulb above the license plate. Ok one of the three things he suggested was a belt I said a serpentine belt was changed on saturday (two days prior to this inspection) why would they not see that the belt was new when they were supposingly checking my car out?? Anyhow so he took me back to the garage to show me the lightbulb telling me that in order to get this to work they have to take the panel off my back hatch and check for a wire because the new bulbs are not working....when I asked how much will this cost he said $95.00 an hour!! Ok so I said ok because I needed it to be inspected! Then as I walked back to the showroom I decided to sit out front and to my SURPRISE my car is driving by and being placed in a line up of cars in the service department garage....I was watching my car literally move up as one car moved in front of it. I then saw my watch which was now 9:20 I walked into the garage and said to one of the four men sitting there at the desks "I am concerned because at 8:26 I was told it would cost me $95.00 an hour to fix my lightbulb does that start at the time of when I was told?" He said "oh no it goes by the time they start the work" ok so I am just watching my car proceed to the garage door it was not worked on at all during this time of going through the line of cars.....it then gets pulled out to the back behind the garage doors and I walk around the building to see and watch my car for 20 minutes sit there! Then I get a call at 9:45 to hear the man say "we just finished your car now" So I walked to the garage and pay $148.32 for my car but questioning in my mind of why my car had to go through this line and sit outside out back for 20 minutes before I get a call. No keys were in my car out back so I had to find sam (I guess thats who he was) and retrieve my key. So I then called the manager Kevin to report this. After explaining what happened... he could not understand why this happened and it didnt make sense.....I told him I agree! After our conversation of much detail from me....he said he would refund my $95.00 back. I am still awaiting the check. 10/22/12 I hope this does not happen to everyone who takes there car there with the understanding they are getting honest service and not being told it takes an hour and your car sits unattended for this period of time or longer. More