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Lehigh Valley Honda - Service Center

Emmaus, PA

4.7
1,637 Reviews

1,637 Reviews of Lehigh Valley Honda - Service Center

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January 03, 2012

Stopped in for Express Service, was taken care of promptly and efficiently. Advice was given on upcoming service and overall condition of the vehicle. This dealership's service depatrment is always More

by morbass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Frey
January 02, 2012

I like the convenience and hospitality of LV Honda. I drive up to the bay, get out of my car, go to the service desk, give my record book, get free complimentary coffee, sit for a short period in the lou More

by norlu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Sanes
January 01, 2012

Sam knows us and our vehicles, and e've come to trust him. He's always very open about what needs to be done now, and what could be put off. The dealership provides a convenient and comfortable waiting More

by mwsavard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Azar
December 31, 2011

Went for express oil service. Told the employee I would be sitting in the dealership waiting. No one ever came to get me. I waited over an hour and 1/2 before one of the other people waiting told me it sho More

by lul124sa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Frey
Jan 04, 2012 -

Lehigh Valley Honda responded

Good afternoon and thank you for taking the time to write your review. I apologize for what you experienced during your last visit to our Express Service Center at our Honda store. We've recently expanded our Express Service offering to our Hyundai store which is right next door to Honda. We have three additional lanes at this location and our technicians there are trained and equipped to conduct any Express Service operation on your Honda so feel free to take advantage of this additional capacity if you see that our Express Service Center at Honda is too busy. Again, my apologies for the long wait during your last visit. Sincerely - Andrew W Wright, Vice President, 610-967-6500

December 06, 2011

The staff is very friendly and eager to satisfy. There are no surprises and the online coupons are great. They also offer free coffee and clean restrooms. More

by maandsa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
November 26, 2011

This is the second vehicle I have purchased from this dealership. My salesman, Willie Rodriguez, has been the same on both occasions. He is informed on his product, professional and friendly. One of t More

by Michael F. McDonald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
two
November 24, 2011

Being new to the LV area, I decided to give this dealership a try. With 150,000 miles on my car, you just never know how much more you should spend to keep it going. I have tried to keep up with m More

by g1nger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor
November 23, 2011

The Honda Service Team at Lehigh Valley Honday always provide excellent service. The majority of the time, I deal with Sam. He's very focused on customer service and satisfaction. Thanks! More

by younma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Azar
November 17, 2011

My dealership sent me a postcard reminding me of my expiring inspection sticker, which I appreciate. Sam made time for my inspection at MY convenience, greeted me by name & was friendly, courteous and More

by ccaracio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Azar
November 14, 2011

I was treated promptly and with great courtesy. I'm sorry I forgot the man's name at the counter in late afternoon on Nov 11th where I went in for Express Service; (I want to say Eric, but I can't be s More

by JackNorman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor and the counter man in Express Service
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