Lehigh Valley Honda - Service Center

Service department went above and beyond exepectations to assure my 2009 Honda Cive Hybrid was taken care of. These guys really care. My Honda Civic Hybrid IMA Battery went bad after 84600 miles with a warr assure my 2009 Honda Cive Hybrid was taken care of. These guys really care. My Honda Civic Hybrid IMA Battery went bad after 84600 miles with a warranty that only went to 80000 miles. They worked with Honda to replace my IMA battery under warranty. I could not ask for a more caring and nice group of individuals. More

Consistently friendly staff and quality service. Provided good explanation of the service needed prior to doing the service. Easy to schedule service and promptly completed it. Provided good explanation of the service needed prior to doing the service. Easy to schedule service and promptly completed it. More

Always very friendly and helpful staff. Courtesy Shuttle a wonderful service. Comfortable waiting lounge with coffee and bagels. Free wifi also a terrific plus while waiting. a wonderful service. Comfortable waiting lounge with coffee and bagels. Free wifi also a terrific plus while waiting. More

I first took my car for service in December on 2012 for what is referred to as "service D". I received a call from the service manager, who clearly called the wrong number about repairs to a vehicle that w what is referred to as "service D". I received a call from the service manager, who clearly called the wrong number about repairs to a vehicle that was not mine. While I understand mistakes happen, I did not receive a call about an estimate on my car. $600.00 later, I was stuck with a bill that I could not afford at the time, and was not aware such a service would be so expensive. I paid my bill, and went on my not so merry way. A couple weeks later, I started to hear a strange scraping sound coming from the rear passenger's side after my initial service. Naturally, I called LVH to have this checked out, because I just had service performed on my car. The service manager told me to bring my vehicle in and he would personally take a look at it. By the time my appointment rolled around, the noise went away. The service manager took a quick glance at it, and told me that it probably wasn't anything to be concerned about. The noise returned a couple weeks later, yet again my car was returned to the shop. The service manager instructed a mechanic shave down one of rotors because he suspected that there might be a rust build up. The problem was temporarily fixed. The scraping noise has since returned, and it's and louder and more constant. I called LVH to convey my dissatisfaction with the service and asked to make another appointment. I was told to bring my car into the shop after the weekend, and that would more than likely need to have my rotors replaced. My rotors were supposed to be inspected when my vehicle received "Service D". How is it that I took my vehicle in for service on 3 occasions, and this problem was not discovered? I am incredibly unhappy with the service I have received at Lehigh Valley Honda's service shop, and will no longer take my vehicle there. More

Chose to start using this dealership when my car hit 70,000mi. At that time Sam was great. Lots of repairs were necessary but I was very pleased with the work. This follow up for 80, 000mi. was another 70,000mi. At that time Sam was great. Lots of repairs were necessary but I was very pleased with the work. This follow up for 80, 000mi. was another good experience, thanks to Kevin. I was told dlrship. is costlier than my private garage. However' I depend on these fellows to keep my car in tip top Honda condition. So far, they have not disappointed. Maybe next year I will be able trade-in for new!!!!! Thanks very much,Camilla D'Annunzio 03/06/2013 More

excellent service. Shuttle very convenient. Had me to work on time and picked me up timely. Shuttle driver extremely friendly and courteous. work on time and picked me up timely. Shuttle driver extremely friendly and courteous. More

I have been exclusively using Honda Service to work on my Honda Odyssey(s) for years now. I keep coming back because the quality of the service and the experience is exceptional! They have a nice waiting a Honda Odyssey(s) for years now. I keep coming back because the quality of the service and the experience is exceptional! They have a nice waiting area with complimentary coffee, tea, snacks available. Free Wifi and televisions are present as well. Some seats have mini-desk pull outs. I used this option last time to make valentines cards while waiting. Employees are knowledgable, friendly and do their best to get the work done in the time stated. Lately, our odyssey has been washed when I come get it, that is so nice!! For longer maintenance, I use a dealer car to take home and pick our car up later. It's free for us, b/c we bought the 7 yr. extended warranty option and purchased the car at their dealership. It's a great option since we live in Bath, nearly 1/2 hr. away. The loaner cars are always nice and clean with a full tank of gas--Honda Pilots to Honda accords. It's fun to drive different cars once in a while, and it's a great way to see if a different model interests you. I keep coming back because of the service, and they do keep improving on it as well! Happy Customer:))) beverly More

Bill Nixon was great. Took very good care of me. Price match for 4 new tires, mounting, balancing and wheel alignment was very much appreciated. Free car wash was a nice "extra" match for 4 new tires, mounting, balancing and wheel alignment was very much appreciated. Free car wash was a nice "extra" More

I have always been treated promptly and with professionalism from the staff in the service dept. The waiting area is very comfortable with the tv's, wifi, and coffee and bagels. Can't beat it! professionalism from the staff in the service dept. The waiting area is very comfortable with the tv's, wifi, and coffee and bagels. Can't beat it! More

The guys at LVH always take care of me and my Accord. They know how important my Honda is for my business and always recommend what should be serviced for my safety and car performance. Regards, Ton They know how important my Honda is for my business and always recommend what should be serviced for my safety and car performance. Regards, Tony Innamorato More