Lehigh Valley Honda - Service Center

The only issue: they continue to insist on recommending oil changes at 3,500-5,000 miles, while Honda (in a promo mailed to me by LV Honda!) says "follow the maintenance minder" electronic monitor and noti oil changes at 3,500-5,000 miles, while Honda (in a promo mailed to me by LV Honda!) says "follow the maintenance minder" electronic monitor and notification. LV Honda give no explanation why -- they just throw it to the customer to figure it out. Go figure, indeed! Honda and its dealers need to get on the same page with this one. More

I bought a Certified Pre-0wned Accord from LV Honda in December 2010. I am extremely pleased with the purchase experience and the car, but I recently noticed a worrisome non-mechanical problem with the ca December 2010. I am extremely pleased with the purchase experience and the car, but I recently noticed a worrisome non-mechanical problem with the car. I thought the problem might be covered under the dealer warranty, but since I wasn't sure, I called Dave Chevez, the sales person I worked with when I bought the car. I described the problem to Dave and asked him who I could talk to at the dealership to have the problem corrected. I was very pleasantly surprised when Dave had me bring the car directly to him to have the problem resolved. I dropped the car off with Dave and within a few hours the problem was corrected to my complete satisfaction. Dave even arranged for me to use another car while mine was being repaired. This was a level of service after sale that I think is very hard to find. My thanks to Dave Chevez and whoever else at LV Honda was involved in resolving my problem. More

I have used Lehigh Valley Honda for the past 4 years servicing our Honday Odyssey Touring model. These people go out of their way to assure customer satisfaction, they are real easy to work with and alw servicing our Honday Odyssey Touring model. These people go out of their way to assure customer satisfaction, they are real easy to work with and always provide excellent service at the quoted price. More

This dealership has continuously exceeded my expectations over the last 8 years. I bought four new tires two weeks ago, and I was washing my car this weekend. I noticed a screw was in the sidewall of the t over the last 8 years. I bought four new tires two weeks ago, and I was washing my car this weekend. I noticed a screw was in the sidewall of the tire. I took it back to Lehigh Valley Honda, and as a goodwill gesture, they replaced the tire for me at no charge. Everyone that I deal with are professional and experienced. Two Thumbs Up! More

Initially Heather told me that my car would not be ready until 5 pm. When I told her I needed it done between 3 and 4 pm she said no problem and wrote when I needed my car done on my form. My car was not re until 5 pm. When I told her I needed it done between 3 and 4 pm she said no problem and wrote when I needed my car done on my form. My car was not ready until closing time at 5 pm. This was quite frustrating when I was told my car would be finished between 3 and 4 pm. More

We are always so satisfied with the work done by all of the staff at Lehigh Valley Honda that we choose to make the one-way drive of over an hour from our home, just to give ourselves peace of mind that we the staff at Lehigh Valley Honda that we choose to make the one-way drive of over an hour from our home, just to give ourselves peace of mind that we can trust that our Pilot is in good hands. We also can trust that we won't be handed faulty information or encouraged to spend money we don't have on work we don't need. We are always presented with the facts, clearly, and in advance, before any major work is done, which is greatly appreciated. Unfortunately, we are never home when the dealership calls to ask these questions in person, so I do appreciate the ability to submit the evaluation online! More

I drive a 2009 orange Honda Fit so my visits to LHVH are infrequent. When "Gina" does need a little attention, I don't hesitate to drive an hour in the opposite direction of my local Honda dealer in Lansda infrequent. When "Gina" does need a little attention, I don't hesitate to drive an hour in the opposite direction of my local Honda dealer in Lansdale because, I know that I and my "Gina" will be taken care of (the right way) at LHVH's service department. Thanks again Sam for the great service and sorry Maggie but I can't buy a new Honda as I love my "Gina" way to much to let her go. More

Service was quick and thorough, staff professional and friendly, coupon given to me at time of the sale was honored and I had a comfortable setting in which to wait. I couldn't ask for a more pleasant e friendly, coupon given to me at time of the sale was honored and I had a comfortable setting in which to wait. I couldn't ask for a more pleasant experience for service....they are the best! I would, and have, recommend them to anyone. More

An overall exceptional customer service experience at Lehigh Valley Honda Service Department. I had a special situation that needed to be addressed with my 2005 Honda Odyssey. I have owned several Hond Lehigh Valley Honda Service Department. I had a special situation that needed to be addressed with my 2005 Honda Odyssey. I have owned several Honda vehicles since 1986 and have been very happy with Honda quality. After spending a lot of time and money and getting a runaround at my local Honda dealership regarding a vibration and shudder problem that they failed to resolve, I proceeded to get a second opinion from Lehigh Valley Honda service department. I met Brett McCabe during my service appointment and he quickly responded to my concerns and took care of diagnosing the problem with my vehicle. He listened attentively and patiently to my concerns. He thoroughly answered all my questions with the knowledge and expertise that was above and beyond any experience I have ever had with an automobile dealership. He also took it upon himself to find 4 critical engine and transmission software updates the other dealership had disregarded for the past 2 years. This dealership has raised the bar and set a new precedence in excellent customer service. He took care of my vehicle like it was his own. I was not a customer of this dealership and yet he treated me like I was a loyal and repeat customer. Because of my experience and how Brett handled my concerns, I have already recommended my friends and colleagues to this dealership. I have also decided that it is worth driving 1 hour each way for excellent service that is handled properly the first time around. I will definitely by buying my next Honda vehicle and getting service at Vinart. More

I love these guys. I have taken my 1997 Civic to them since I moved into the area in 2009. They may be on the pricier side of things (certainly not unreasonable) but I am willing to pay a little bit more since I moved into the area in 2009. They may be on the pricier side of things (certainly not unreasonable) but I am willing to pay a little bit more in order to ensure that everything will be done correctly and honestly the first time. They are very friendly and not pushy about telling the customer what needs to get done to their car, and if you are not knowledgeable on car service and maintenance, they explain it in a way that you can understand. I have even seen a woman call her husband, and the Honda guy was more than happy to explain to him what's going on with the car over the phone. The quality of the work itself is the reason I go there. They know Hondas inside and out, and have gone above and beyond "acceptable" to make sure I know what's happening, and to fix all the necessary problems correctly the first time. Also, the last time I had to get work done, my final price was less than the original estimate, and never has it gone over the original estimate. More