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Lehigh Valley Honda - Service Center

Emmaus, PA

4.8
1,691 Reviews

1,691 Reviews of Lehigh Valley Honda - Service Center

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March 12, 2014

Oil change service. Another customer requested a car wash while I was seated waiting for my car. If that service is available, it should be given to all, not just those who press for it. If you really More

by pjkelly7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2 at desk at the time
Mar 12, 2014 -

Lehigh Valley Honda responded

Hello and thank you for taking the time to write your review. We really appreciate the feedback. In an effort to expedite things as much as possible in our Express Service Center, we only wash cars if a customer requests it . With that said, I sincerely apologize that that was not communicated to you and I would be happy to pass along a complimentary car wash at any time if you would like to stop by. Thanks again for your feedback. If I can ever be of assistance, please do not hesitate to contact me. Sincerely - Andrew W. Wright, Vice President, 610-967-6500

March 10, 2014

I felt the explanation for the cost & service was lacking. The broken cable problem should have been able to be fixed much more cost effectively than I was charged for. Instead, I think they used th More

by Wood12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Forget
Mar 12, 2014 -

Lehigh Valley Honda responded

Hello and thank you for your feedback. I sincerely apologize that we fell short in meeting your expectations. I would be happy to review the matter in greater detail and take any necessary action warranted to rectify the situation. Please contact me at your earliest convenience. Again, thank you for your feedback. Sincerely - Andrew W. Wright, Vice President, 610-967-6500

March 09, 2014

I am never nervous about being a woman coming into have her car serviced. The facts are the facts and they are stated in plain english. Obviously I am not mechanically inclined so it makes me feel safe a More

by seisenb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
all employees are very nice and helpful especially Sam.
March 09, 2014

As always, Sam Azar takes excellent care of my service needs on my 2005 Honday Odyssey. I never worry about the safety of my vehicle because Sam always ensures a full inspection and brings any needed work More

by Micca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Azar
March 05, 2014

This review is for the same service for which I made a review earlier - Reference - sachyadon 1/28/2014 10:57:45 AM The story goes that my battery was getting discharged due to some reason. The init More

by sachyadon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John, Kevin
March 03, 2014

Trevor Schappell is always courteous, friendly, efficient and helpful when I bring my CRV in for service. He knows I'm always in a hurry and does his best to keep everyone moving and keep my Honda is tip top More

by maandsa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Schappell
February 15, 2014

Top Notch Service! Very knowledgeable and courteous service manager. Sam explained in detail what and why he recommended the service and the overall condition of Honda Odyssey. With over 140,000 miles More

by tmoslak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Azar
February 13, 2014

I've been a long time customer and haven't had a good experience the last couple of times at their "express" oil change service . years past they could get you in and out in 15 mins. But recently it More

by btyoung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 10, 2014

Very friendly and servcie was fantastic and everything was explained to me in detail. I would recommend Lehigh Valley Honda to everyone. Wait time was also of a normal span and there were plenty of comps More

by Ralstonc4322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
February 10, 2014

Outstanding customer service. Great sales department as well. They did everything they could to resolve the issue I had with my car after I bought it. More

by Rascal0606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark/Steven Souza
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