1,691 Reviews of Lehigh Valley Honda - Service Center
Oil change service. Another customer requested a car wash while I was seated waiting for my car. If that service is available, it should be given to all, not just those who press for it. If you really wash while I was seated waiting for my car. If that service is available, it should be given to all, not just those who press for it. If you really want to 'delight' your customer - that's what it will take. By just doing your job, you don't 'earn' great scores. More
I felt the explanation for the cost & service was lacking. The broken cable problem should have been able to be fixed much more cost effectively than I was charged for. Instead, I think they used th lacking. The broken cable problem should have been able to be fixed much more cost effectively than I was charged for. Instead, I think they used the situation to "over fix", and thus charge me more, than what was necessary. More
I am never nervous about being a woman coming into have her car serviced. The facts are the facts and they are stated in plain english. Obviously I am not mechanically inclined so it makes me feel safe a her car serviced. The facts are the facts and they are stated in plain english. Obviously I am not mechanically inclined so it makes me feel safe and secure when the service folks talk to me. More
As always, Sam Azar takes excellent care of my service needs on my 2005 Honday Odyssey. I never worry about the safety of my vehicle because Sam always ensures a full inspection and brings any needed work needs on my 2005 Honday Odyssey. I never worry about the safety of my vehicle because Sam always ensures a full inspection and brings any needed work to my attention. He's very trustworthy, knowledgeable and friendly. More
This review is for the same service for which I made a review earlier - Reference - sachyadon 1/28/2014 10:57:45 AM The story goes that my battery was getting discharged due to some reason. The init review earlier - Reference - sachyadon 1/28/2014 10:57:45 AM The story goes that my battery was getting discharged due to some reason. The initial service didn't help a lot and I was unhappy. Now the good part, these guys gave me a loaner car and took my car to recheck again. Worked out vigorously and found out the actual problem. Finally the problem was fixed and my car is perfect. It involved repair of my radio which they sent for repair . Again they took my car from my home fixed the radio and returned back the car. * They didn't charge anything extra for the second time repair * They were always courteous and clear in solving my issues via phone * I never had to revisit LV honda for the same service Kevin, the manager talked with me and solved all the problems amicably. Thanks Kevin. Also, I would like to thank John. A repair may go wrong for at the end its just a car. The bottom line is that it was solved nicely. I am happy :) More
Trevor Schappell is always courteous, friendly, efficient and helpful when I bring my CRV in for service. He knows I'm always in a hurry and does his best to keep everyone moving and keep my Honda is tip top and helpful when I bring my CRV in for service. He knows I'm always in a hurry and does his best to keep everyone moving and keep my Honda is tip top shape. Thanks Trevor More
Top Notch Service! Very knowledgeable and courteous service manager. Sam explained in detail what and why he recommended the service and the overall condition of Honda Odyssey. With over 140,000 miles service manager. Sam explained in detail what and why he recommended the service and the overall condition of Honda Odyssey. With over 140,000 miles (put on the van in less than 5 years), it continues to be reliable with no significant problems. This high reliablity is directly related to the quality of maintenance that has been provided by Lehigh Valley Honda. Thank You More
I've been a long time customer and haven't had a good experience the last couple of times at their "express" oil change service . years past they could get you in and out in 15 mins. But recently it good experience the last couple of times at their "express" oil change service . years past they could get you in and out in 15 mins. But recently it averages 45 min to 1 hour ! This is unacceptable in my book. What has changed that it takes so long to check fluids , oil change and tire rotation? Its not a good experience sitting there where other people are complaining , mothers are trying to keep kids occupied during this long agonizing wait. Things need to change our they will start losing long time customers like myself. Kevin Wagner had called me on this issue and I applaud his professionalism . he needs to re evaluate his work force and look into being more efficient. I know the owner rather well and I know they do not approve of this either. More
Very friendly and servcie was fantastic and everything was explained to me in detail. I would recommend Lehigh Valley Honda to everyone. Wait time was also of a normal span and there were plenty of comps was explained to me in detail. I would recommend Lehigh Valley Honda to everyone. Wait time was also of a normal span and there were plenty of comps in the waiting area, plus free wi-fi. Excellent service!!! More
Outstanding customer service. Great sales department as well. They did everything they could to resolve the issue I had with my car after I bought it. well. They did everything they could to resolve the issue I had with my car after I bought it. More