Lehigh Valley Honda - Service Center

Good service so far, better than my previous Honda dealer I moved to the Lehigh Valley a few years ago. I won't name the dealer but I used to go to another service. Before I moved I had a problem with my fron I moved to the Lehigh Valley a few years ago. I won't name the dealer but I used to go to another service. Before I moved I had a problem with my front speaker. I thought it was just the speaker but after a few tries the service department could not give me a fix. They were checking wires and using all sorts of diagnostics, saying that the cause is indeterminable. When I called Lehigh Valley Honda for the first time I figured I would try again. The gentleman on the phone (don't recall the name) right away said it was the speaker. When I explained my experience and all the troubleshooting and such he sort of chuckled and more or less said, "trust me, it's just the speaker". Sure enough, it was just the speaker. With Honda's obsession with customer service I always naively expected that all service departments would be the same, that showed me that that assumption is false. LVH also washes your car with some services, other Honda dealers (I've dealt with two) never did that for any service, at least that I can recall. Another experience to mention, I had an issue with my Honda that was part of a class action suit. Unfortunately for me I did not have the issue until the time to file a claim lapsed, so I could not recoup any part of the cost to fix. I asked for help from LVH with dealing with Honda via a survey follow up. The Service Manager, Kevin Wagner, contacted me and helped me with getting in touch with Honda and working out an amicable solution. Something that I know would have been much harder on my own navigating phone systems, emails and so forth. I have a 2007 and I know Kevin did not have to do that and really appreciate the going above and beyond to help. When I come in for service at LVH they really make me feel like I'm not just another number to get punched out the door. They are very personable and I feel like I'm being taken care of, not just shuffled out of the door. I know that sounds like a clique but it's true. I was even asked before if I care which person "takes care of me" or greets me for my service! That was a new one for me, for any sort of car service. It's been a few years now and I can think of nothing bad to say about the LVH service department and expect to keep retuning as my 2007 crosses 100K! More

30K service My 2013 accord is the base trim 4 cylinder with a 6 speed manual. It is a fun to drive practical car, averaging 35 mpg. Always brings it back to LVH My 2013 accord is the base trim 4 cylinder with a 6 speed manual. It is a fun to drive practical car, averaging 35 mpg. Always brings it back to LVH for service. Seth of the Express Service is very knowledgeable and takes good care of customers, thanks! More

Happy Holidays! While visiting relatives in Allentown area, my vehicle needed repair of a serious nature. Although it was just a couple days before Christmas, Steve While visiting relatives in Allentown area, my vehicle needed repair of a serious nature. Although it was just a couple days before Christmas, Steve diagnosed, estimated and ordered parts to get the repair done. The day after New Year's day, Sam called and asked me to bring in the vehicle to complete the repair. I did and the same day service was completed in a timely and effective mannner. This quick fix was just icing on the cake of other gifts I received to make my Holiday a real blessing. Thanks to all at Honda. May you have a Great New Year!! More

Very friendly and efficient I had a passenger air bag inflator on my Honda Accord EX replaced due to recall and was pleased to find work complete by the time I returned in approx I had a passenger air bag inflator on my Honda Accord EX replaced due to recall and was pleased to find work complete by the time I returned in approx 1 hour. More

Job done right the first time Thank you so much for your help in servicing my car. I took it to another "service" dealer and found that they had no clue what they were doing. The Thank you so much for your help in servicing my car. I took it to another "service" dealer and found that they had no clue what they were doing. The workmanship was done quickly and completely. Your service agents also found issues that were never even looked at by the other place. Thanks again. More

Express Service made it happen Danicha Barnard and the purchasing folks (Mike?) made sure that my somewhat unreasonable request was met. I called them after 5:00 on Tuesday to see Danicha Barnard and the purchasing folks (Mike?) made sure that my somewhat unreasonable request was met. I called them after 5:00 on Tuesday to see if I could get new tires installed on Wednesday in order to get a rebate on the tires. They do not carry these in stock. Danicha told me they would make this happen. The purchasing folks got the tires in to the dealership by 8:00 the next morning and Danicha had me out of Express Service in less than 2 hrs with new tires, free alignment, and a state inspection two months early saving me an additional trip. More

Needed a fix Car needed to be fixed. I was flying out of town and they were very helpful to get it fixed while I was away of a holiday weekend. Sam Azar is the m Car needed to be fixed. I was flying out of town and they were very helpful to get it fixed while I was away of a holiday weekend. Sam Azar is the man! More

Above and Beyond Lehigh Valley Honda really understands what service is all about. I have been going to them for 15 years. They listen and do very good work. Above Lehigh Valley Honda really understands what service is all about. I have been going to them for 15 years. They listen and do very good work. Above and beyond expectation: NO SURPRISES!! More

Rich III CR-Z (LVH) SLIMPLY THE BEST! I've been having all of my service done at Lehigh Valley Honda for four years, My service advicer Bill Nixson has always been a professional, and Hone I've been having all of my service done at Lehigh Valley Honda for four years, My service advicer Bill Nixson has always been a professional, and Honest. So for winter tires I went with his recondation, and he was on point the Bridgestone Tires feel outstanding! On top of that (LVH) will not only balance there service includes wheel alignment and basic inspection report, More

Great service - Always a pleasure. We purchased our 2012 Pilot in August 2012 and are very pleased with its performance. We have followed all of the scheduled maintenance. Every time we We purchased our 2012 Pilot in August 2012 and are very pleased with its performance. We have followed all of the scheduled maintenance. Every time we bring it in for service the people we deal with are always smiling and courteous. During our last visit, when our Pilot was in the wheel alignment area, I was able to talk with the service tech, Keith Rothrock, while he was doing the work. He was very accommodating as he explained the process to me in layman's terms. Thanks also to Ted Altemos for for his good work and a special thanks to Danicha for applying the coupon I forgot to bring. All the work was finished sooner than expected. Thank you, Lehigh Valley Honda. Keep up the good work. Bryan More