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Lehigh Valley Honda - Service Center

Emmaus, PA

4.7
1,637 Reviews

1,637 Reviews of Lehigh Valley Honda - Service Center

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April 30, 2014

Great services department . Friendly staff. Convenient waiting room. The whole facility is the state of the art. Car wash is always provided for free. Fast and prompt service More

by HussamKelawy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Wagner
April 21, 2014

Awesome service Awesome service, I am always treated with respect and kindness. i was given a loaner car because my vehicle was not ready, this type of courtesy is More

by DebCushman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
April 08, 2014

Great Experience The folks in the service center are amazing. They are very friendly and communicate clearly what may or may not need to be done to your car. The mec More

by gperilli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
April 07, 2014

Lehigh Valley Honda Service is First Class Lehigh Valley Honda has been servicing my 2009 Civic Hybrid for just over 2 years now. Both the Express Service team and the regular service team are More

by gsimmons62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Express Service Team
April 06, 2014

Service and Repairs Difficult repairs on my Honda Ridgeline the service dept. handled extremely well. Repair took longer and they gave me a loaner car so I could pick my More

by drsjackcolleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill and John
March 17, 2014

I hit a terrible pothole and needed one new tire and got two new tires to make them even and safer of course. I called Bill Nixon and he took me the day after I called which I was hoping would happen but wa More

by joandonshan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Nixon
March 12, 2014

Oil change service. Another customer requested a car wash while I was seated waiting for my car. If that service is available, it should be given to all, not just those who press for it. If you really More

by pjkelly7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2 at desk at the time
Mar 12, 2014 -

Lehigh Valley Honda responded

Hello and thank you for taking the time to write your review. We really appreciate the feedback. In an effort to expedite things as much as possible in our Express Service Center, we only wash cars if a customer requests it . With that said, I sincerely apologize that that was not communicated to you and I would be happy to pass along a complimentary car wash at any time if you would like to stop by. Thanks again for your feedback. If I can ever be of assistance, please do not hesitate to contact me. Sincerely - Andrew W. Wright, Vice President, 610-967-6500

March 10, 2014

I felt the explanation for the cost & service was lacking. The broken cable problem should have been able to be fixed much more cost effectively than I was charged for. Instead, I think they used th More

by Wood12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Forget
Mar 12, 2014 -

Lehigh Valley Honda responded

Hello and thank you for your feedback. I sincerely apologize that we fell short in meeting your expectations. I would be happy to review the matter in greater detail and take any necessary action warranted to rectify the situation. Please contact me at your earliest convenience. Again, thank you for your feedback. Sincerely - Andrew W. Wright, Vice President, 610-967-6500

March 09, 2014

I am never nervous about being a woman coming into have her car serviced. The facts are the facts and they are stated in plain english. Obviously I am not mechanically inclined so it makes me feel safe a More

by seisenb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
all employees are very nice and helpful especially Sam.
March 09, 2014

As always, Sam Azar takes excellent care of my service needs on my 2005 Honday Odyssey. I never worry about the safety of my vehicle because Sam always ensures a full inspection and brings any needed work More

by Micca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Azar
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