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1,637 Reviews of Lehigh Valley Honda - Service Center
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May 26, 2014
Routine maintenance The service has been top notch. The service representative has lways clearly explained what was done and what needs to be done in the future. The pr The service has been top notch. The service representative has lways clearly explained what was done and what needs to be done in the future. The prices have been reasonable. I have never had any recurring problems and the Odyssey runs as good as new with over 145,000 miles on it. I trust these guys. More
by tmoslak
Employees Worked With
Sam Azar
May 23, 2014
Too Pricey On every Service Visit have a 2004 honda Pilot and these dealer should charge the labor for all the service done rather than charging for each and every service done, just l have a 2004 honda Pilot and these dealer should charge the labor for all the service done rather than charging for each and every service done, just like i had my rotors cut and it costs me $186 for labour, this is a RIP OFF for the customer , then i had the Oild change for which the dealer charged $32.00 so forth so instead of charging individual labor charges for each service the dealer should consolidate the overall labor as that would land up being cheap than over pricing the customer in this economical situations. i am not 100% satisfied with this dealer service but the Service Personnel is extremely good, courteous, always there, and very friendly ( SAM AZAR). I won't going forward take my cars into this dealer as i feel that the dealer is charging way over as labor charges. I have taken my other cars into this dealership for service and now on wouldn't go into it. this dealer Labor is a RIP OFF for the customers. As all money goes towards dealership even if the services performed are for different segments of the vehicle. SO I WOULDN'T RECOMMEND THIS DEALER FOR SERVICE. More
by 4got2ask
Employees Worked With
Sam Azar
May 23, 2014
Analytical Converter replacement Problem - Catalytic Converter replacement - was diagnozed by Honda Dearlership in 1/5 (half) of an hour May 9 2014 (cost $98). I agreed to fix it with Problem - Catalytic Converter replacement - was diagnozed by Honda Dearlership in 1/5 (half) of an hour May 9 2014 (cost $98). I agreed to fix it with the cost $1100.94. I was shown the problem - converter needed to be removed - 6 bolts connection only!!! After 3 hours the job was done. I was shocked about the cost vs simplicity of the problem. Not knowing the part /labot cost I went to several auto centers PeP Boys and Midas and ALL of them gave me the cost at $500 and including only 1 (one!!!) hour labor which Honda charged me 3 hours!!! How can mechanics in the little shops be 3 times more efficient than in Honda Dealership??? Kevin Wagner told me that the part was more expensive but not $744 - I checked it was $375???!!! He offered me another part and replacement on Monday 12 May 2014 when I went back questioning them my charges. The part was APW-16370 which cost $195.70!!! I was overcharged again $421.34 for this part and waited another 4 hours!!!. Honda replaced that part without any charge but in any case with even 2 replacements my labor cost should be 1 hour. I was told that replacement timing is about 1/2 hour. People became very much different when I started questioning them about the cost... Conclusion:The cost of this part was very expensive, labor for simple replacement 3 times higher. My final cost was $800 which is $300 - 62.5% higher than it suppose to be!!! I had a very very bad experience. Olga More
by Marusia12
Employees Worked With
John Giglio/Kevin Wagner
May 21, 2014
Yearly inspection plus routine service. Our 1993 Honda Accord was due for it's yearly inspection plus it was time for a LOF and tire rotation. Scheduling was simple and efficient via the we Our 1993 Honda Accord was due for it's yearly inspection plus it was time for a LOF and tire rotation. Scheduling was simple and efficient via the website, drop off was quick and easy and the staff extremely pleasant and helpful, and communication regarding the vehicle status was top notch. We were extremely pleased overall. More
by 93honda
Employees Worked With
Kevin Wagner
May 19, 2014
Customer Service Centric I was blow away with the friendly staff and very comfortable setting at the Lehigh Valley Honday service dept. Price was high for what I had done. I was blow away with the friendly staff and very comfortable setting at the Lehigh Valley Honday service dept. Price was high for what I had done. More
by jpfjc92
Employees Worked With
Kevin Wagner
May 13, 2014
Saturday's visit to the Service Center Kevin's recommendation on having the fuel injector's cleaned while replacing the spark plugs was met with unhappiness by me, after reading lots of bad Kevin's recommendation on having the fuel injector's cleaned while replacing the spark plugs was met with unhappiness by me, after reading lots of bad reviews on line. I am happy I was wrong, as the car runs very well after the fuel injectors cleaning. Seeing the difference, I should have done all these services 25000 miles before. One of the times when being wrong after checking on line "experts" opinions makes one feel good. I recommend this Service Center. More
by IrisFlorea
Employees Worked With
Kevin Wagner
May 12, 2014
Great I had such a great experience at the Service Center. I was able to get an appointment the same day. I dropped my car off and in an hour they diagnosed I had such a great experience at the Service Center. I was able to get an appointment the same day. I dropped my car off and in an hour they diagnosed the issue. Bill was great, he was so helpful and friendly and made sure I understood everything that was being done. He was clear and concise with pricing as well. My car was even washed when I went to pick it up. Very nice touch. Fast and friendly service. I would definitely recommend this service center. More
by janequick
Employees Worked With
Bill
May 11, 2014
Recent Work I had a state inspection, a recall fix and a detailing done on my car. Each time I brought the car in the service was excellent and the employees very I had a state inspection, a recall fix and a detailing done on my car. Each time I brought the car in the service was excellent and the employees very friendly. I would not hesitate to recommend this service center to anyone. More
by dvoros
Employees Worked With
Sam Azur, Paul Voros
May 09, 2014
Honda Pilot Airbag service Airbag light came on the instrument panel. Took it to Lehigh Valley Honda to have it checked under extended warranty. Light not on, so could not fin Airbag light came on the instrument panel. Took it to Lehigh Valley Honda to have it checked under extended warranty. Light not on, so could not find issue, took it back with light on and it was an issue with passenger side airbag. In spite of extended warranty, and item being covered by the extended warranty, could only get a credit for original diagnostic charge, not the cash back. Spoke further with Kevin Wagner and I will now receive the cash back. More
by KenRohrbach
Employees Worked With
Trevor Schappell and Kevin Wagner
May 06, 2014
Always excellent service! Angie was very helpful in setting up the service and Trevor explained all that had to be done. He also let me use my coupons to the fullest extent fo Angie was very helpful in setting up the service and Trevor explained all that had to be done. He also let me use my coupons to the fullest extent for my best discount. Carl informed me what time he would pick me up...everyone is always very pleasant. Even got a car wash this time! More
by OLDIESMAN
Employees Worked With
Angie who set up appointment and Trevor who handled the service
