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1,691 Reviews of Lehigh Valley Honda - Service Center
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July 28, 2015
Poor customer service (actually NO customer service) Have been trying all morning to get an appointment for service. No one calls back. This has happened several times to me. Apparently, they have eno Have been trying all morning to get an appointment for service. No one calls back. This has happened several times to me. Apparently, they have enough business and don't want any more. Save your money and your time. Go somewhere else. They don;t have poor customer service - they have NO customer service. More
by Caring about customer service
Employees Worked With
several
July 27, 2015
Always a great experience I've been taking my car to Lehigh Valley Honda since I was in high school (12 years now) and have always had excellent service. Whether it's a quick o I've been taking my car to Lehigh Valley Honda since I was in high school (12 years now) and have always had excellent service. Whether it's a quick oil change and maintenance check or, more recently, a recall issue that affected my airbags, they've been great to work with and clear about what needed to be done and why. I live in DC but still go to LV Honda for service on my trips home because they're far better than anything I've tried down here. Cannot recommend them highly enough. More
by Eric
Employees Worked With
Bill
July 26, 2015
Inspection rather routine, done on time as promised. Given info on next major service and approximate cost. As others commented, Honda service is pricey but don rather routine, done on time as promised. Given info on next major service and approximate cost. As others commented, Honda service is pricey but done right and adjusted till satisfied. Been with dealership since 1995. More
by mad2002mad
Employees Worked With
Trevor
July 26, 2015
Recent Service They listened to me when I suggested what might be wrong with car. Great job . The only negative is the evening checkout person, who sits in the l They listened to me when I suggested what might be wrong with car. Great job . The only negative is the evening checkout person, who sits in the lobby area, is not friendly. More
by Terrie
Employees Worked With
Sam Azar
July 25, 2015
Perfect Service but Pricey Trevor and the techs were extremely helpful, as always. The appointment was right on time and the job was finished when promised. The car was in gre Trevor and the techs were extremely helpful, as always. The appointment was right on time and the job was finished when promised. The car was in great shape when done. All that said, it is hard to see how routine maintenance (mostly oils, fluids, wipers, and tire rotation) could cost north of 400 bucks. More
by John
Employees Worked With
Trevor
July 24, 2015
Service is paramount My second visit to the service dept at LV Honda was even more rewarding than the first. Dan and Bill did their best to explain the issues with my 2007 My second visit to the service dept at LV Honda was even more rewarding than the first. Dan and Bill did their best to explain the issues with my 2007 Accord, and finished up the repairs quickly. I was on the road again in no time! My hat's off to you guys. More
by Gary123
Employees Worked With
Bill, Dan
July 14, 2015
Always Great Service They always let me know what I need but most importantly they let me know what I don't need. I don't think bog companies usually like to that. I appre They always let me know what I need but most importantly they let me know what I don't need. I don't think bog companies usually like to that. I appreciate that the people of Lehigh Valley Honda always help me out. More
by John248
Employees Worked With
Trevor,Bill
July 12, 2015
airbag replaced, brakes, replace front axle shafts 2006 Ridgeline bought July 2005, 175,000 miles. Beginning to require parts replacement (axles) but all else without issue. Serviced by LV Honda sinc 2006 Ridgeline bought July 2005, 175,000 miles. Beginning to require parts replacement (axles) but all else without issue. Serviced by LV Honda since 2008. They have kept this truck on the road with any unexpected events. More
by mhstranz
Employees Worked With
Trevor Schappell
July 10, 2015
Great from roof to tires need I say more. I have been going to Lehigh Honda for 8 years since I bought my 2004 Honda accord. I had never owned anything but an American made car but I really lo I have been going to Lehigh Honda for 8 years since I bought my 2004 Honda accord. I had never owned anything but an American made car but I really love my Honda and the dealership that takes such good care of my baby. I am a 72 year old women and they treat me with such respect unlike some places when they deal with a women. I just can't say enough about the dealership and the gentlemen that take care of you and your car. I plan on keeping my Honda for many more years and with the service they provide for it I think it may be possible. Thanks guys for all you help and service. More
by moses
Employees Worked With
Sam and his crew
July 06, 2015
Very Unprofessional I went in to order a part and Trevor was super helpful and knowledgable so I figured let me just have them install the part when it comes in. I made a I went in to order a part and Trevor was super helpful and knowledgable so I figured let me just have them install the part when it comes in. I made a 10am appointment for a 15 minute job. When I got there I was supposed to work with Sam as Trevor was on vacation. I wanted to confirm the price Trevor had given me only to be told it would take an hour, Sam had no idea how to replace the part and cost me twice as much. When I said forget it I will get it done somewhere else The response was fine just give her what she was quoted and he walked away. Then I was told to wait in the waiting room and they would come get me. I sat there for an hour and a half until I got impatient enough to go looking for my car only to find out it had been done for some time. I'm glad I got that quote because I just happened to be outside when they finally pulled my car in which was an hour into my waiting time. That's probably how they make people think these easy little jobs take so long to make you pay more cause they move your car from check in to the back where you can see it so you think they are working on it but in all reality it sitting behind the building. I scheduled my recall work but I will be canceling to take it to another Honda dealer and will never be going back. My takeaway from this experience is you cannot trust the mechanics here and to know how long a job will take walking in so you don't get scammed!! More
by Jfrasch
Employees Worked With
Trevor and Sam
