Lehigh Valley Honda

We bought our CRV 2 years ago. Service was always top notch until this time. Our car went into service yesterday for a steering problem. We call them for updates, they never update Service was always top notch until this time. Our car went into service yesterday for a steering problem. We call them for updates, they never update us. Its 1:32 on the 2nd day and still have not heard anything. I don't know if something new is going on in the service department but we never had this issue. I had to wait longer to get the car in and when I tried to speak with the service manager, he/she never called me back. When I called yesterday a woman (either Sandy or Samantha, can't remember) she was very abrupt with me and I certainly didn't appreciate it and never encountered that before. We bought the platinum insurance and it better take care of this expense. Sooo disappointed in this service issue. Will certainly address to whomever runs the dealership. Can't rate quality of work or expense since we still don't have our car but are getting IMPATIENT. Linda DeFanti More

I brought my vehicle to their service center for an oil change. However, I received a call an hour later, informing me that my car had been hit while it was under their care. Surprisingly, they claimed it change. However, I received a call an hour later, informing me that my car had been hit while it was under their care. Surprisingly, they claimed it wasn't their responsibility and wouldn't take any action since they deemed it not their fault. This situation has left me without a paid-off car due to their decision to drive my vehicle around. The customer service was lacking, as it took over a week for the manager to respond, and his response essentially boiled down to "not our problem." This experience was highly unprofessional, and I cannot recommend it to anyone. More

Sam always make it good. He goes above and beyond what he has too and makes sure every detail is covered He goes above and beyond what he has too and makes sure every detail is covered More

My needs and concerns are adequately addressed. I have been coming and buying vehicles since 1996. Hopefully I will continue doing so. I have been coming and buying vehicles since 1996. Hopefully I will continue doing so. More

Have a 16 year old Civic and a 15 year old Accord. Both are always serviced at LV Honda by Sam and his team, and both are still running like new (unlike me.) Bob Both are always serviced at LV Honda by Sam and his team, and both are still running like new (unlike me.) Bob More

Went in for an oil change and was in and out quickly. Was alerted to possible repairs needed in the future. Friendly workers upon arrival and very clean waiting room Was alerted to possible repairs needed in the future. Friendly workers upon arrival and very clean waiting room More

The service at Lehigh Valley Honda dealer is very good especially Danielle, she is very professional and explains all the process very well. Excellent! especially Danielle, she is very professional and explains all the process very well. Excellent! More

Dependable , trustworthy but kinda expensive. Would recommend a Honda and it’s service to anyone Would recommend a Honda and it’s service to anyone More

Good communication. Kept me informed on what needed to be done. Everyone was very helpful. Kept me informed on what needed to be done. Everyone was very helpful. More

Javon is great! I like going back to him each time since he knows his customer so well, and he is very easy to talk to, also very knowledgeable about cars. I like going back to him each time since he knows his customer so well, and he is very easy to talk to, also very knowledgeable about cars. More