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Lehigh Valley Honda
Emmaus, PA
2,597 Reviews
Lehigh Valley Honda has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 25 years. We specialize Honda new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Honda's President's award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,597 reviews
June 03, 2015
Excellent Great customer service it's my 4th Purchase there with him and getting approved they don't stop until you approved thanks so much Lehigh Valley Honda Great customer service it's my 4th Purchase there with him and getting approved they don't stop until you approved thanks so much Lehigh Valley Honda Tito and Anthony More
by MWay
Employees Worked With
Tito Torres and Anthony Proscia
Helpful June 02, 2015
Bought a used Honda Our salesman Kyle was amazing. He answered all of our questions and was patient and helpful as we were shopping with 2 children. Many other salesman a Our salesman Kyle was amazing. He answered all of our questions and was patient and helpful as we were shopping with 2 children. Many other salesman also helped us through the process! My new car had some chips and gouges in the windshield. When I took it back and showed the manager they immediately replaced it at no charge and provided me with a rental to use while it was in the shop. More
by jenwith1n
Employees Worked With
Kyle
June 01, 2015
Vehicle Purchase Dealt with Larry, fantastic experience. No pressure sales experience. Reviewed the features of the new vehicle before we left. Was the 4th vehicle I h Dealt with Larry, fantastic experience. No pressure sales experience. Reviewed the features of the new vehicle before we left. Was the 4th vehicle I have bought over the years, great company to deal with. Thanks. More
by Tom
Employees Worked With
Larry Bowman, not sure of finance person (Anthony?- he was great also.
June 01, 2015
Engine Repair When I had my car towed in for over-heating, I had no clue what the problem was. In short time, I was told that my engine head had cracked and had to When I had my car towed in for over-heating, I had no clue what the problem was. In short time, I was told that my engine head had cracked and had to be replaced for a four figure cost. Much to my surprise, I discovered (or I was told by my manager Bill Nixon) that it was covered under my 10 year warranty. He also pointed out that other parts of the car were covered under this warranty as well. My point is that I wonder if I am one of a few or many who don't fully know how their car is covered under warranty. I also want to say that Bill Nixon handled my situation in a friendly and even supportive way! And the replacement was done in such a short time, I had another good surprise. More
by Bob
Employees Worked With
Bill Nixon
May 31, 2015
Great Salesman Rick was great!! Love the car!! The whole experience of buying a new car was perfect. Couldn't have asked for better service. I would recomm Salesman Rick was great!! Love the car!! The whole experience of buying a new car was perfect. Couldn't have asked for better service. I would recommend it to all my friends More
by Gib3377
Employees Worked With
Rick , Justin
May 29, 2015
Purchase of vehicle Rick Mello is a professional on every level. He went above and beyond on my purchase as well as the purchase of my wife's new CRV. I highly recommend Rick Mello is a professional on every level. He went above and beyond on my purchase as well as the purchase of my wife's new CRV. I highly recommend Rick Mello. More
by station42
Employees Worked With
Rick Mello
May 29, 2015
Serious Concerns with this location I have been a loyal customer of Honda for well over a decade. I experienced several service concerns at the Lehigh Valley Honda location, and felt I I have been a loyal customer of Honda for well over a decade. I experienced several service concerns at the Lehigh Valley Honda location, and felt I had a responsibility to bring my experiences to the attention of the General Manager; Paul Goodwin. In speaking with Paul, I was treated with disrespect ... and one point during our discussion (this is a quote), Paul responded stating "shame on you". I have never been treated this way by a leader of any organization or business in my life. I did not take the time to share my experience with the location's leadership to be shamed. My concern was a service appointment I had when my vehicle was damaged. Yes - the location repaired what they damaged, but did not document that this occurred. Paul walked me back to the service area, and inquired with one of the service personnel and he confirmed for Paul that they did damage my vehicle and the damage without documentation. I'm sure Paul didn't expect to hear this, but with this discovery I felt he would have been more respectful of me, and the unprofessional comments he made when we spoke. I asked to speak with the owner, and Paul explained to me (3 times), that he's been friends with the owners family for over 30 years. I personally feel that Paul's behavior has adversely impacted my impression of the Honda brand, and should be addressed by Honda America. I'm a VERY reasonable person folks, and this experience with Paul Goodwin at Lehigh Valley Honda was nothing short of a disaster - it certainly impacted my trust in the brand, which again - I've been loyal to for a VERY long time. More
by marcus
Employees Worked With
Paul Goodwin
May 29, 2015
Listened to complaint I had to complain twice that express service was not so Express anymore since Michael Bonner left. I went in the other day and they have their act tog I had to complain twice that express service was not so Express anymore since Michael Bonner left. I went in the other day and they have their act together and things went very smoothly. More
by Addie77
Employees Worked With
Don't remember
May 25, 2015
Purchase of a 2015 CR-V Touring We love our new CR-V touring, and have many positive comments from family and friends. Your salesman was outstanding and very accommodating. He came We love our new CR-V touring, and have many positive comments from family and friends. Your salesman was outstanding and very accommodating. He came to our home twice to help us become more acquainted with the car. More
by Rose & Werner Piede
Employees Worked With
Herschel Boynton
May 25, 2015
New Tires On Friday May 22, 2015 I had 4 new tires put on my 2014 Honda Accord Sport. Sam Azar, Service Advisor is excellent as always. The only problem I have On Friday May 22, 2015 I had 4 new tires put on my 2014 Honda Accord Sport. Sam Azar, Service Advisor is excellent as always. The only problem I have is this is the second time I did not get all my valve stem caps put back on my car. I am not sure why this is so hard to remember. Obviously these are not expensive, but a hassle to have to go to the store and by more. Since it was the second time this has happened I am feeling the need to rate this a 4 star service. More
by harid123
Employees Worked With
Sam Azar
