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Lehigh Valley Acura - Service Center

Emmaus, PA

4.8
523 Reviews
Call Service Center (610) 965-1181

523 Reviews of Lehigh Valley Acura - Service Center

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August 31, 2024

Quality loaner offered as my car was serviced and cleaned. Easy, timely with no surprises. More

by PJF
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Sep 03, 2024 -

Lehigh Valley Acura responded

Thank you for choosing Lehigh Valley Acura for your service needs! We appreciate your five-star review. See you next time!

August 29, 2024

Excellent customer focused service. Took good care of me while car was in for factory recall More

by jesseh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie Carr
Report | Print
Aug 30, 2024 -

Lehigh Valley Acura responded

We're thrilled our team could deliver 5-star service! Thank you for being a Lehigh Valley Acura customer!

August 29, 2024

Great communication about the whole process to get the car evaluated. The waiting time was acceptable More

by Luisjulc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie Carr
Report | Print
Aug 30, 2024 -

Lehigh Valley Acura responded

Luisjulc, we're glad to hear that the communication and waiting time met your expectations at Lehigh Valley Acura. Thanks for sharing your experience!

August 20, 2024

Lehigh Valley is a great dealership I have been going there for years. They are good people and very professional. More

by ealarcon101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Aug 21, 2024 -

Lehigh Valley Acura responded

Thank you for your loyalty and kind words! We're delighted to hear that you've had consistently positive experiences with our team at Lehigh Valley Acura. We are looking forward to serving you for many more years!

August 19, 2024

Always a pleasant experience at Acura Lehigh Valley. They are a grade A dealership. They will definitely keep my business. More

by StephanieK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Aug 19, 2024 -

Lehigh Valley Acura responded

Stephanie, we're delighted to hear you had a pleasant experience at Lehigh Valley Acura! Thanks for your continued support and kind words.

August 17, 2024

My first time at the service department and Mark Jungblut was very professional and efficient. A good experience. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
Report | Print
Aug 19, 2024 -

Lehigh Valley Acura responded

Mark, we're glad to hear that Mark provided you with a professional and efficient experience at Lehigh Valley Acura's service department. Thanks for the positive feedback!

August 15, 2024

Chelsea was a wonderful service rep for me during this recall which had me worried. She made my experience go well and explained everything in a way I can understand. She’s fast, smart and doesn’t take th More

by Tjrpt6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chealsie Carr
Report | Print
Aug 15, 2024 -

Tjrpt6 responded

I like a dealership that I can trust. Service Department is more important to me than the purchase deal. Coming from the mechanical services industry myself, I understand how important customer experience is. Returning for service to see familiarity amongst the team instills confidence and also trust. Key to customer loyalty. LHValley Acura has met my bar. If I see high employee turnover, it tells me the company sees their staff as expendable. Best I can tell, LHVA is solid.

Aug 15, 2024 -

Tjrpt6 responded

Great Job, overcame nature obstacles and restored my confidence in LV Acura.

Aug 16, 2024 -

Lehigh Valley Acura responded

We're delighted to hear that Chelsea provided excellent service and made your recall experience smooth at Lehigh Valley Acura. Thanks for sharing your positive feedback!

August 15, 2024

Service dept efficient, courteous and caring. Rep obtained a Lyft ride to my home and again when it was time to pick up my car after service. More

by Winter hawk.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk rep.
Report | Print
Aug 16, 2024 -

Lehigh Valley Acura responded

We're delighted to hear that our service department at Lehigh Valley Acura provided efficient and courteous care. It's great to know the Lyft rides made your experience even more convenient! Thanks for sharing this feedback!

August 14, 2024

Efficient service provider. Courteous customer service. When a porter wasn’t available, Lyft was summoned. LV Acura makes it easy. More

by connieahood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie
Report | Print
Aug 15, 2024 -

Lehigh Valley Acura responded

Thank you for the kind words! We're glad to hear that our team at Lehigh Valley Acura provided efficient and courteous service. We appreciate your support and look forward to serving you again!

August 13, 2024

Very friendly and knowledgeable and always professional. I know when I come to Lehigh valley Acura I will be treated very well. More

by Jsntobolski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in service
Report | Print
Aug 13, 2024 -

Lehigh Valley Acura responded

We're so glad you can count on the team at Lehigh Valley Acura to provide friendly, knowledgeable, and professional service. Until next time, drive safely!

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