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Lehigh Valley Acura

Emmaus, PA

Overview
Employees
Reviews
Vehicles
4.9
950 Reviews
Lehigh Valley Acura has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 20 years. We specialize Acura new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Acura's Precision Team Dealership of Distinction award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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333 State Avenue

Emmaus, PA

18049

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Showing 950 reviews

September 09, 2024

Everything went smooth. Customer service was perfect. Would definitely recommend coming to this dealer for services or a new vehicle. More

by richie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kay Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eoin Walshe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Lehigh Valley Acura responded

Richie, we're delighted to hear that everything went smoothly and you had a great experience with Lehigh Valley Acura. Thanks for the recommendation!

September 08, 2024

I recently had my SUV serviced at this dealership. Chelsie, as always, was professional, friendly and accommodating. Thank you Chelsie! More

by trace04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie
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Sep 10, 2024 -

Lehigh Valley Acura responded

We're delighted to hear that Chelsie provided you with professional and friendly service at Lehigh Valley Acura. Thanks for sharing your positive experience!

September 06, 2024

Work is well done and customer service is top notch. Customer service tries to upsell which I understand since service is a moneymaker for the dealership. Still, the approach should be, ‘it isn’t needed More

by Mo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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Sep 09, 2024 -

Lehigh Valley Acura responded

Thank you for the feedback! We're glad to hear that our team at Lehigh Valley Acura provided top-notch service. We'll take your suggestion into account and strive to improve our approach in the future.

September 05, 2024

Very accommodating and friendly. Cheerful and respectful when I walked into the office. Communicate well. Went over everything that was done on the vehicle. Mary the service person More

by Viking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Sep 05, 2024 -

Lehigh Valley Acura responded

Thank you for sharing your positive experience! We're glad to hear that Mary and the team at Lehigh Valley Acura provided accommodating and friendly service. We look forward to assisting you again in the future!

September 04, 2024

Service related to an inspection was clearly explained. Afterwards the bill was explained clearly. I love my Acura but the trip over on 78 is very stressful. Going home traffic was all backed up & the trip More

by Howie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
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Sep 04, 2024 -

Lehigh Valley Acura responded

Thanks for sharing your experience! We're glad to hear the service and billing were clearly explained at Lehigh Valley Acura. Sorry to hear about the traffic, but we appreciate you making the trip over!

September 02, 2024

They overprice the customer. Try to get me to pay for cleaning terminals on the batteries and pay paying for hand rags. Not very professional. More

by Vkwck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea
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Sep 03, 2024 -

Lehigh Valley Acura responded

We apologize for any frustration caused by the additional charges. We strive to maintain transparency and professionalism in all our services, so your feedback is concerning. Please reach out directly if you'd like to discuss this further or have any other concerns. Thank you, Tristan Rodriguez - Service Manager - (610) 965-1241

August 31, 2024

Lehigh Valley Acura has the nicest and respectful people who care about their customers. They take pride in their job. Thank you More

by jayjohnson75.jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary-Lou Poe
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Sep 03, 2024 -

Lehigh Valley Acura responded

Jay, thank you for the kind words! We're glad to hear our team at Lehigh Valley Acura made your experience a positive one. We appreciate your support!

August 31, 2024

Quality loaner offered as my car was serviced and cleaned. Easy, timely with no surprises. More

by PJF
Recommend Dealer
Yes
Employees Worked With
Mark
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Sep 03, 2024 -

Lehigh Valley Acura responded

Thank you for choosing Lehigh Valley Acura for your service needs! We appreciate your five-star review. See you next time!

August 29, 2024

Excellent customer focused service. Took good care of me while car was in for factory recall More

by jesseh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie Carr
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Aug 30, 2024 -

Lehigh Valley Acura responded

We're thrilled our team could deliver 5-star service! Thank you for being a Lehigh Valley Acura customer!

August 29, 2024

Great communication about the whole process to get the car evaluated. The waiting time was acceptable More

by Luisjulc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie Carr
Report | Print
Aug 30, 2024 -

Lehigh Valley Acura responded

Luisjulc, we're glad to hear that the communication and waiting time met your expectations at Lehigh Valley Acura. Thanks for sharing your experience!

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