Lehigh Valley Acura
Emmaus, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Terrible Customer Service They do good work on your car but trying to get in touch with your Service Advisor is a chore. When you call they never answer you directly, you must They do good work on your car but trying to get in touch with your Service Advisor is a chore. When you call they never answer you directly, you must always let a message so they can call you back. I waited and hour for a return call. This is the only dealership that I have found that makes you wait for a callback from your Service Advisor. So much for the term "Customer Service". If your in a hurry forget about calling because it will take awhile just to talk to your Service Advisor. More
The Service Master ! My immediate family has purchased 5 cars from LV Acura . While we love our Acura's its the impeccable service that keeps up coming back . From the tim My immediate family has purchased 5 cars from LV Acura . While we love our Acura's its the impeccable service that keeps up coming back . From the time we arrive for service and by the time we leave we are treated like family and always have been . LV Acura is truly an industry leader ! More
Pleasant experience I was so impressed at how friendly and professional staff here are Xavier and Leo thank you guys. Even management worked with me to make sure I was no I was so impressed at how friendly and professional staff here are Xavier and Leo thank you guys. Even management worked with me to make sure I was not just a number but a customer. I will recommend this dealer to my family and friends !! More
Courteous and Professional We've always had great service from LV Acura. You are greeted warmly and treated respectfully when arriving, and most everyone says "hi" to you while We've always had great service from LV Acura. You are greeted warmly and treated respectfully when arriving, and most everyone says "hi" to you while waiting for your car. Highly recommended. More
TOTALLY EXCELLENT! The dealership went above and beyond to help me find the right car. They were friendly, patient, honest and kind. Being the very particular individu The dealership went above and beyond to help me find the right car. They were friendly, patient, honest and kind. Being the very particular individual I am, Karla was awesome with keeping in touch with me but not 'pestering' like some dealerships have been. I would recommend anyone looking for an Acura and customer service is of any importance to you, to go to Lehigh Valley Acura and let them help you--like they helped me. :) More
1st class service every time! As a longtime Acura customer I am always impressed with the level of service I receive at your dealership, this visit was no exception. From the time As a longtime Acura customer I am always impressed with the level of service I receive at your dealership, this visit was no exception. From the time I pulled in to the service bay until the time I got back into my clean, washed car my experience was exceptional. I applaud the entire staff for really going the extra mile to make the service experience quick, comfortable and stress-free. I will continue to visit your dealership for my regular service and recommend your facility to others as well. The newly designed/decorated customer waiting area is wonderful but I do have one complaint...the desk chairs need to have wheels on them so they can roll, the flat rubber feet on the chairs make maneuvering awkward and cumbersome. All in all, if that is the only complaint I have then you are absolutely doing everything right, keep up the great work! More
Excellent Customer Service Purchased a 2017 Acura ILX Base model. Friendly, helpful, and professional service. Carlos and Eoin worked with me without the typical high-pressure a Purchased a 2017 Acura ILX Base model. Friendly, helpful, and professional service. Carlos and Eoin worked with me without the typical high-pressure atmosphere. Overall a quick and pleasant experience. More
Fix Takata airbags and B136 service Had a great experience Saturday. Scheduled lots of service for the day. Got to dealer and asked if loaner was available. It was. Saved me. Worked Had a great experience Saturday. Scheduled lots of service for the day. Got to dealer and asked if loaner was available. It was. Saved me. Worked with Wayne. Couldn't have been better. Cat was done early and runs great. Thanks!!! More
Most luxurious friendliest dealer I just want to say that Lehigh valley Acura is amazing! From the time you walk into the door everyone at Acura makes you feel welcomed. Also everyone I just want to say that Lehigh valley Acura is amazing! From the time you walk into the door everyone at Acura makes you feel welcomed. Also everyone is very helpful and patient. They go to the extreme to take care of your needs and wants! I'm absolutely in love with my ACURA. It has been a dream of mine to own one and now that I do I can say it with so much joy.. all thanks to Lehigh valley ACURA!!! More
Great cust service, understands what is important to custome Extremely accommodating and puts your needs first. Paid close attention to my narrow window of time to find, buy, finance and acquire the vehicle. I Extremely accommodating and puts your needs first. Paid close attention to my narrow window of time to find, buy, finance and acquire the vehicle. I was out of town but they had what I wanted and things went great! More