Legends Honda

Had an 11;30 appointment for 60,000 mile service on CRV. Was told it would be 3 hours until the work could be completed as ‘walk in’s’ , without appointments, were ahead of me. What good is the appointmen Was told it would be 3 hours until the work could be completed as ‘walk in’s’ , without appointments, were ahead of me. What good is the appointment system when any that comes is served first? I have other choices where I can get my Honda serviced. More

Leased a 2022 Ridgeline and the floor air blows cold when it's set to heat. Went to drop the vehicle off before 5:00 on a Thursday and there was a sign on the door, they had closed early. The hours on their it's set to heat. Went to drop the vehicle off before 5:00 on a Thursday and there was a sign on the door, they had closed early. The hours on their website show 7:00AM-6:00PM for service. On Friday morning at 7:34AM I received a text that my vehicle was ready. I was skeptical that they looked at it in less than 30 minutes, so I asked if it had already been serviced. The response was "Unfortunately there is no repair it is the design of the 2022 Ridgeline -- Your vehicle blower motor is up on the firewall and blow air as designed I asked for the name of a manager. At 9:42AM I received a call from Tim, the service manager who claimed to know me and said that he used to work at Honda of Olathe and he knew me from there and that I didn't like it when he told me the "truth" at that dealer either. I haven't leased a vehicle from Honda of Olathe, so to attack me on a claim that he knows me when he doesn't is very unprofessional. I tried calling Legends Honda and it kept going to a closed message, so I called Legends Toyota and they were very helpful in getting me to a Brandon who said he is the General Manager at Honda. I have leased several vehicles from Legends and currently have four leases. Since no one at Legends even looked into the issue with the truck, I decided to call the parent company, Baxter Automotive Group and the person I spoke to seemed genuinely concerned and asked if I had talked to the General Manager, who I thought I had already talked to. He emailed the General Manager who decided to send me a defensive email with a screenshot of the text between Brandon and myself and the tone of the text stated "What time were you planning on swinging by to get your vehicle? I can have someone pull it up from for you if you like?" He had also offered to have the vehicle driven to my home in the phone conversation. This may sound like a nice gesture on their part, but we were way beyond nice gestures, Never in all the years I've had vehicles from Legends and had them serviced have they offered to bring the vehicle to me after service. I read this as I was unwelcome to pick it up in the service department. So after many years of leasing from Legends and the turnover in staff, I would not recommend their sales nor their service department. I should have known not to go back to this dealer when we arrived to sign lease papers on a 2023 Ridgeline after several days of gathering information and deliberating on whether this was our best option, and then be told that there were no incentives on 2023's, they had made a mistake and incentives were only on 2022 models. They located a 2022 Ridgeline and we were able to lease that one but still had to be called back twice to re-sign because of "a change in their forms". Hopefully, Baxter Automotive takes these things seriously and gets back to a customer centric business model, but I won't be having my vehicle serviced at this particular dealership again and I am no longer a loyal customer. More

3 Cars from Legends Honda, and the store is great. Was in for service on 12/1 and worked with Jason. He got me right in and serviced the car, zip zip the work was performed and i was outta there. J Was in for service on 12/1 and worked with Jason. He got me right in and serviced the car, zip zip the work was performed and i was outta there. Jason was the best. More

Enrique did an amazing job selling me my accord. If you ever stop by legends Honda ask for him! If you ever stop by legends Honda ask for him! More

I came in yesterday morning per a friend’s recommendation to see Arick about a car. Arick gave detailed information on the cars I looked at and really knew a lot about them. I would definitely buy a car from to see Arick about a car. Arick gave detailed information on the cars I looked at and really knew a lot about them. I would definitely buy a car from him when I am ready. . I’m not sure who the girl was at the front reception desk but she initially told me there was no one that worked there named Arick. It was a good thing that he knew my friend that was with me and came over as the receptionist told us to check at the Toyota dealership next door! More

Chad in Service Dept did a fantastic job getting me in and out quickly. Really enjoy dealing with Chad and the Service Dept at Legends Honda. I would recommend the dealership to others in search of a deal and out quickly. Really enjoy dealing with Chad and the Service Dept at Legends Honda. I would recommend the dealership to others in search of a dealership to do business with. More

Thanks to Brandon, Aaron, and Emily for helping make my new car purchase a breeze!!! new car purchase a breeze!!! More

Outstanding service provided by Mr. Zachary Shubin and Gregory Luis. Both representatives were very helpful and answered all our questions. Both salesmen explained all details about the Zachary Shubin and Gregory Luis. Both representatives were very helpful and answered all our questions. Both salesmen explained all details about the different types of cars, and we feel confident in choosing our future car. More

I had a great experience at Legends Honda. My friend purchased 2022 Honda Accord Hybrid. Even though vehicle supply is at shortage from manufactured, Chase helped to get one for us and made me My friend purchased 2022 Honda Accord Hybrid. Even though vehicle supply is at shortage from manufactured, Chase helped to get one for us and made me feel comfortable during the entire process. I didn’t feel any pressure and they try to do the right thing. More

I left a deposit on the phone with Legends honda on the 25th for a Honda Pilot arriving in August 6th to 10th. did not receive a receipt or signed any documantation for my deposit. on Aug 1st I decided to 25th for a Honda Pilot arriving in August 6th to 10th. did not receive a receipt or signed any documantation for my deposit. on Aug 1st I decided to buy a Honda from Jay wolf Honda because they gave me a better deal and the vehicle was available. So I texted Allison to let her know that I made the purchase and to ask her for my deposit back as the vehicle is not going to be here for 10 more days. I thoink it is fair as the vehi,cle is not available yet so that they can sell it to somebody else when it arrives. Upon that Allison refused to return my deposit. and when I made her aware that it was illegal to do that, she said she will talk to her manager and get back with me. it has been 2 days now, I have tried to text her but no response. Legends Honda this is not the way to do business! More