Legends Honda

Legends Honda responded

Thank you so much for taking the time to share such a thoughtful review and for recognizing Josh and Caesar! We’re thrilled to hear that their straightforward and transparent approach made your experience at Legends Honda such a positive one. From clear, upfront pricing and a fair trade-in offer to making the overall purchase process significantly faster and more efficient, this is exactly the type of experience we want every guest to have. We especially appreciate you mentioning the value of leaving with all of your signed documents in hand and how helpful that was as you transitioned everything over to your new vehicle. Thank you for choosing Legends Honda and trusting our team with your purchase. Congratulations on your new vehicle, and we truly appreciate the opportunity to earn your business. We look forward to taking great care of you for many miles to come! — Calvin Ricks General Manager Legends Honda

Legends Honda responded

Thank you so much for sharing your experience and for giving our team the opportunity to make things right! While we certainly would have preferred a hiccup-free start, I’m incredibly proud of the way Audrina, Caesar, and Esmeralda worked together to turn things around and make sure your experience ended on a high note. At Legends Honda, we believe the way we respond when things don’t go perfectly says just as much about us as when they do. Your patience and willingness to allow our team the opportunity to deliver the experience you deserved is sincerely appreciated. Congratulations on your amazing new car! Thank you for choosing Legends Honda and for recognizing the hard work of our team. We truly appreciate your business and look forward to taking great care of you for many miles to come! — Calvin Ricks General Manager Legends Honda

Legends Honda responded

Thank you for the fantastic review and the 10/10 recommendation! We truly appreciate you choosing Legends Honda and taking the time to recognize Joshuel and Tony for the experience they provided. It’s especially rewarding to see 5/5 ratings across every area of your purchase experience, from pricing transparency and your trade-in to purchase time and finance. Creating an experience that is attentive, efficient, transparent, and completely pressure-free is exactly what we want for every guest who walks through our doors. I’ll be sure Joshuel and Tony know how much you appreciated their efforts. Thank you again for trusting Legends Honda with your new vehicle purchase. Congratulations, and welcome to the Legends Honda family! Calvin Ricks General Manager Legends Honda

Legends Honda responded

Thank you for taking the time to share your experience and congratulations on your new Honda CR-V! We’re glad to hear that Aiden was helpful in walking you through the features of your new vehicle and that you had a positive experience with our team. I also appreciate your feedback regarding the app setup. We never want any part of the delivery process to catch our guests off guard, and your comments give us an opportunity to ensure we’re doing a better job of explaining HondaLink and its benefits before asking our guests to complete the setup. Thank you as well for the great scores on pricing transparency and your trade-in experience. We truly appreciate your recommendation and, most importantly, your decision to choose Legends Honda. We hope you enjoy every mile in your new CR-V! Calvin Ricks General Manager Legends Honda

Legends Honda responded

Thank you so much for the incredible 5-star review and for choosing Legends Honda! We’re thrilled to see 5/5 ratings across every part of your experience—from pricing transparency and your trade-in to purchase time and finance. I’m especially proud to hear that Audrina and Asher made the entire process seamless from the moment you found the vehicle you wanted through the completion of your purchase. Making car buying easy, transparent, and genuinely enjoyable is exactly the experience we want to deliver to every guest. I’ll be sure to share your kind words with Audrina and Asher and recognize them for taking such great care of you. Thank you for your enthusiastic recommendation and for trusting Legends Honda with your pre-owned vehicle purchase. Congratulations on your new vehicle, and welcome to the Legends Honda family! Calvin Ricks General Manager Legends Honda

Legends Honda responded

Thank you so much for taking the time to share your experience and for trusting Legends Honda with your vehicle purchase! We're thrilled to hear that you enjoyed your buying experience and that our team made you feel welcome from start to finish. Providing a friendly, professional, and transparent experience is exactly what we strive for, so it's wonderful to know we delivered on that promise. A special thank you for recognizing Chris Villegas and Binty Moao. They'll be proud to know their hard work, professionalism, and commitment to answering all of your questions helped make your experience a great one. Congratulations on your new vehicle! We truly appreciate your business and look forward to serving you for many years to come. Welcome to the Legends Honda family!

Legends Honda responded

Thank you for taking the time to share your feedback. First and foremost, I'm sorry to hear about the loss of your vehicle and the frustration you've experienced throughout this process. After reviewing your situation, I can confirm that your vehicle was financed through Honda and that the loan has been paid in full. In most total-loss situations, the insurance settlement is applied to satisfy the outstanding loan balance, which includes any financed products such as an extended service contract. When an extended service contract is canceled, any applicable refund is generally processed according to the terms of the contract and, if there is an active lien at the time of cancellation, is typically sent to the lienholder to be applied toward the loan balance. I sincerely apologize if this process and the status of your cancellation were not communicated clearly or in a timely manner. Regardless of the outcome, you deserved better communication from our team, and for that I take responsibility. If you still have questions regarding the cancellation or would like us to review the documentation with you, I would be happy to personally assist and ensure you have a complete understanding of how the refund was processed. Thank you again for your feedback. We appreciate the opportunity to learn from your experience and improve our communication with every customer. Calvin Ricks General Manager Legends Honda

kris kendrick responded

My insurance company paid the remainder of the loan and the lien holder has no record of legends attempting to send them the cancellation reimbursement.

Legends Honda responded

Thank you for the outstanding 5-star review! We're thrilled to hear you had an excellent purchasing experience and that Audrina, Kaleel, and Charles provided the exceptional customer service we strive to deliver every day. Your recognition of their knowledge, professionalism, and willingness to help means a great deal, and I'll be sure to share your kind words with each of them. Thank you for choosing Legends Honda. We truly appreciate your business and look forward to serving you for all of your automotive needs for years to come. Enjoy your new vehicle! Calvin Ricks General Manager Legends Honda