Legends Honda

Last Update in a Long Review: Duce Lett, the GM, was correct. The rest of my buying experience was awesome! Miranda kept me informed of when the vehicle would arrive and made sure everything was ready t correct. The rest of my buying experience was awesome! Miranda kept me informed of when the vehicle would arrive and made sure everything was ready to go. When we arrived, the car was washed and ready for a test drive. Someone had even taken the extra step of adding their big bow to the hood, which my daughter thought was great. Gregory went over all of the features of the car with knowledge and enthusiasm. Miranda and Gregory helped us finish up the buying process and it was smooth and efficient. They provided no pressure and took the time needed to make sure we understood everything even though we were running a little past closing time. At the end, Gregory gave me his business card and told me to call anytime if I had questions over any of the features. This is a great dealership and you should definitely consider buying your next vehicle there. You can feel confident that they take their reputation seriously and want you to have a good buying experience. Update: I’ve increased my review from a 1 star to a 4 star and here’s why. Within 6 hours of posting my review, I received a phone call from Miranda with Legends Honda. She offered what I felt was a sincere and heartfelt apology. She did not lay the blame at one team member’s feet, but said the full dealership (from the top down) accepted responsibility for the misunderstanding. She also stated their intentions to make it right. Let’s be clear here - I was one negative review in a sea of positive and they could have ignored me and quickly sold the car to someone else, yet they took the time to review my grievance and immediately responded. It’s easy to earn high praise when everything goes right, but it is more impressive to get it when something goes wrong. If the buying process continues to go smoothly, I fully intend to increase the score to 5 stars for all the effort that has been put into making sure I leave satisfied. Thank you. Original review: I always research reviews and I love to give positive ones. Unfortunately, I am unable to give one to Legend’s Honda. After researching vehicles for the last 6 months, I decided on a 23’ Honda Pilot. They are hard to find and I reached out to every dealership in a 100 mile radius. Last month, I was ecstatic to find out Legends had one on their build sheet in the color and trim level I wanted and it was scheduled to come in the timeline I needed. I confirmed out-the-door price by text and over the phone. With their “total transparent” pricing and great customer service reviews, I felt safe agreeing to their non-refundable deposit. Today, I noticed the website had a higher price listed for the vehicle. I reached out to my contact at the dealership to make sure the agreed upon price would be honored. I was then informed that he had forgotten to add in the premium color cost, so he could not honor the originally agreed upon price and I would have to pay more for the vehicle. If I found that unacceptable, he offered a refund of my deposit. While I appreciate the refund, I believe all businesses have a responsibility to make mistakes right. He explained policy doesn’t allow discounts. I would argue discounts and honoring an agreed upon price are two different things. I turned down multiple other dealerships after making the deposit and I am now stuck paying more or starting over with my search. Although this is going to leave me in a difficult situation because I need a vehicle quickly, I am not willing to do business with a dealership that doesn’t keep their word. While I am sure most people will probably have a great buying experience with them, that was not the case for me and I hope others do not run into the same issue. It was very disappointing. More

We made the trip to Kansas City from Oklahoma to look at a Honda Pilot. Mike and Dylan made the process easy and seamless! Thanks Guys1 a Honda Pilot. Mike and Dylan made the process easy and seamless! Thanks Guys1 More

The process was quick and easy. Dylan helped me out with monthly figures and down payment numbers. Arick was great showcasing my beautiful new car when I arrived, as well as going o Dylan helped me out with monthly figures and down payment numbers. Arick was great showcasing my beautiful new car when I arrived, as well as going over the paperwork with me. More

Mike and Dylan were awesome in helping us pick out our new civic and we could not be happier! new civic and we could not be happier! More

We bought a Hyundai Sonata at Legends Honda and the process was a breeze! I recommend! process was a breeze! I recommend! More

Dylan and Arick are laid back but professional guys, and easy to work with. I’ve been wanting wanting a 23 Pilot and these guys made it happen. They also delivered the Pilot to me, 2 hours away from the dea easy to work with. I’ve been wanting wanting a 23 Pilot and these guys made it happen. They also delivered the Pilot to me, 2 hours away from the dealership. Thank you!! I love my new Obsidian blue Pilot! I’ll definitely get ahold of them the next time I’m ready for a new Pilot. More

Just bought a Volkswagen Atlas from Legends Honda! Mike and Caiden made the process very easy! Mike and Caiden made the process very easy! More

Why didn't we come here first? ! As always, legends made our car buying experience oh so easy! I can't recommend them enough! ! As always, legends made our car buying experience oh so easy! I can't recommend them enough! More

Had an 11;30 appointment for 60,000 mile service on CRV. Was told it would be 3 hours until the work could be completed as ‘walk in’s’ , without appointments, were ahead of me. What good is the appointmen Was told it would be 3 hours until the work could be completed as ‘walk in’s’ , without appointments, were ahead of me. What good is the appointment system when any that comes is served first? I have other choices where I can get my Honda serviced. More