Legacy Westbank Buick GMC

I bought my car in because the tire monitor light was on, still on $3,400 later, I order a part for my console. Have been waiting on it for 3 months the first one came in was melted sent off for another one still on $3,400 later, I order a part for my console. Have been waiting on it for 3 months the first one came in was melted sent off for another one, still waiting to date. No call on when it would be in or nothing. I guess you all think I just have money to give away. Do any one do follow up work.??? More

Call to make sure I have my appointment and always have appointments around my schedule. The most polite individuals I know! Thank you for making me feel appreciated for being a GMC owner! appointments around my schedule. The most polite individuals I know! Thank you for making me feel appreciated for being a GMC owner! More

The dealership can use some work but the issue is the 2022 Denali HD truck electronics. It’s garbage! I’ve been with Toyota for 20 years and the first GMC I’ve ever owned is just bad. Issues since day on 2022 Denali HD truck electronics. It’s garbage! I’ve been with Toyota for 20 years and the first GMC I’ve ever owned is just bad. Issues since day one and the problem still haunts me. GMC knows I have a problem and yet they do nothing about it. Extremely frustrating position to be in!!!🥵 More

I think the Service Department does a good job. Their prices are high but I feel a little comfort knowing that their mechanics are trained to work on GMC vehicles and they use OEM parts. My main co Their prices are high but I feel a little comfort knowing that their mechanics are trained to work on GMC vehicles and they use OEM parts. My main complaint is their service department is overworked. It took me nearly two weeks to get my power steering unit repaired after it went out on me and it was a recall item that was covered 100%. Add tires and brakes and my car was in the shop 11 days. But there are not a lot of choices so I just have to deal with it. I think the previous GMC was a step above this one but that was pre-pandemic. More

Excellent staff, excellent service. Zach and Becky Thompson are fabulous. Very Very happy with the way i was treated. Zach and Becky Thompson are fabulous. Very Very happy with the way i was treated. More

The service was excellent. I brought in my 2024 Denali Ultimate Sierra 1500 for the first oil change. They rotated the tires, changed the oil and did all the required inspectio I brought in my 2024 Denali Ultimate Sierra 1500 for the first oil change. They rotated the tires, changed the oil and did all the required inspections and checked if any warranty claims were required. More

Great experience. Very convenient. Available anytime and were able to answer all questions. Very satisfied. Very convenient. Available anytime and were able to answer all questions. Very satisfied. More

Good on oil change and battery exchange. That's all I can say. Oh, working on etc. also "Good". That's all I can say. Oh, working on etc. also "Good". More

Lied. Break of contract. Lawsuit possible promised on contract to repair vehicle was told to bring it down the Tuesday after we bought it. They would fill Break of contract. Lawsuit possible promised on contract to repair vehicle was told to bring it down the Tuesday after we bought it. They would fill our tank up with diesel and fix the vehicle that day and send us on our way the service department when my son got there. Wanted to keep the vehicle for two weeks refused to fix the vehicle and told him he could go home and go back to Baton Rouge where he came from and get somebody up here to fix it and they did not fill up his tank with diesel and on the way home ran out of diesel on interstate and was stranded over three hours and had to call the police department and DOTD to help him. I am a fuming mother . This is 100% break of contract when I drive 2 1/2 three hours to go down there to get the truck or to get it fixed and you promised me you’re gonna fill my take up and repair the vehicle or the sale will not go through, but obviously they push the cell through anyway Without honoring the full contract as they were written, I would expect a phone call from corporate because I’m really really on the verge of going to see my lawyer over this More

Service team is excellent courteous. They make sure you are happy or they find a way to. Make it rite. They make sure you are happy or they find a way to. Make it rite. More