Legacy Westbank Buick GMC

I bought a 2017 Chevy Equinox about a year and a half ago but never received the license plates. Despite temporary plates, I had to return the vehicle because the dealership didn't obtain the titles. I remai but never received the license plates. Despite temporary plates, I had to return the vehicle because the dealership didn't obtain the titles. I remained patient throughout the process. The dealership replaced it with a 2021 model, but I've encountered numerous issues with it. Legacy Buick Harvey acquired the car from a sister dealership and sold it to me. Recently, I brought the 2021 Equinox in for repairs on 2/14 but got it back on 2/23 without the issues being fixed. To my surprise, the car broke down again on 2/26. When I asked for a loaner car due to lack of transportation, initially, I was refused until I spoke with Patrick, the maintenance manager. I finally got a promise for a loaner. However, when I went to pick it up on 2/27, I was unexpectedly asked for my credit card and insurance info, which wasn't communicated earlier. Frustrated, I didn't have the necessary information and felt misled. The communication with the staff has been extremely poor, with many responses of "I don't know" and "there's nothing I can do for you." I am deeply disappointed and appalled by the lack of care and empathy shown, especially given the significant amount I paid for repairs that were not properly completed. More

Claudia was extremely helpful from my first call to the end. On-site rental was great too. end. On-site rental was great too. More

They were able to change my oil quickly on a Saturday. That is very helpful since I'm unable to go during the week due to work. That is very helpful since I'm unable to go during the week due to work. More

I love this dealership! They are very personal!! All of the staff are very friendly! They are very personal!! All of the staff are very friendly! More

The customer service as well S overall treatment is always GREAT! This was my first time meeting Vincent and he's was spectacular, knowledgeable, very helpful, and most of all kind. always GREAT! This was my first time meeting Vincent and he's was spectacular, knowledgeable, very helpful, and most of all kind. More

I was from out of town and picked up something in a tire on the interstate. They ordered me a tire and placed it in my car in a timely manner. Very professional and courtesy. on the interstate. They ordered me a tire and placed it in my car in a timely manner. Very professional and courtesy. More

Easy online scheduling, fast service, great customer service, friendly staff would highly recommend. very knowledgeable and trained staff service, friendly staff would highly recommend. very knowledgeable and trained staff More

Great service and excellent quality of work. They are always helpful and friendly. Highly recommend them for your vehicle needs They are always helpful and friendly. Highly recommend them for your vehicle needs More

Easy and helpful! I was not in a hurry but they did everything for me in a timely manner I was not in a hurry but they did everything for me in a timely manner More

Everyone was courteous, and very professional. Vince works diligently and resolved my problem. Great job! Vince works diligently and resolved my problem. Great job! More