Legacy Ford of Rosenberg

We called ahead & drove 1. 5 hours for a test drive , then had to wait 1 hour for the vehicle to be prepped (detailed) for the test drive , someone broke the drivers side mirror 5 hours for a test drive , then had to wait 1 hour for the vehicle to be prepped (detailed) for the test drive , someone broke the drivers side mirror during the wash & detail (had to test drive with broken mirror) after the test drive I paid extra to have it ''Detailed'' , after driving it home we noticed that there were areas that clearly had not been touched , or cleaned at all ! They ''did not want to add my husbands name'' to our title (without him being present) this vehicle was a ''Christmas Gift'' and I didn't want him to know about it I paid cash so there would be no bank involvement. (one would think , It's my title & I can put who ever I want on it ? Right ?) a few days after Christmas we called Dawn Chappelle (who handles the titles & she told us to come down to Rosenberg & they would ''correct & amend'' and add my husband to the Title , then she told us they would send it to (our home state) of Wisconsin , in addition , we had to include the form (witch we had) for his ''Handy cap license plates'' so , after another 1.5 hour drive to Rosenberg we asked for the paperwork & they could not find it ! it seems they took it upon themselves to mail the title to Wisconsin without the corrections , or , the proper handicap form either ! after getting back to Wisconsin we called the DMV they emailed us the (dealer only link) we forwarded it to them so that they could file the proper DMV correction papers with the state of Wisconsin. I called Dawn Chappelle ''who handles all the titling'' at Rosenberg Ford and asked her to simply fill in the name & email it back to the Wisconsin DMV this was well before lunch (11 AM) and would only take a few minutes to correct the mistakes they made (witch they agreed to) I called at 4 PM to follow up on the progress and found she had left for the day at NOON ! *without so much as a (I'm handing this off to another responsible employee) who can finish the simple task of adding your name to the title I also asked that she call me -or- email me with an update on the status of the correction on the title , ''That Never Happened Either'' In addition my husband called as well to speak to Patrick Sexton (the general manager) about this ''POOR CUSTOMER SERVICE ISSUE'' & Lax employee attitude about performing simple customer service duty's ! But he had left for the day as well ! *One might think if you had just ''Spent 30 Grand'' on a vehicle things might go ''somewhat smoothly'' !! I am very sure this is not the only issue(s) they have , either (based on other complaints) I WOULD NOT RECOMEND THIS DEALER TO ANY ONE , FOR ANY REASON WHAT SO EVER ! *In closing , you folks have left a lasting impression on us , that has earned you that jacket you folks deserve. More

Had a great experience buying a 2022 Ford Explorer. Would give 6 stars if I could Would give 6 stars if I could More

The car purchase was great the service with the premium package is valueless. No loaners package is valueless. No loaners More

It’s imposible to have a bad experience here. They go above and beyond and we now have two vehicles we’ve purchased from here in the past few months. They are 100% dedicated to the customer. Sayi They go above and beyond and we now have two vehicles we’ve purchased from here in the past few months. They are 100% dedicated to the customer. Saying goodbye to every other dealership for good. We drive over an hour just to work with their team! Thanks again Legacy Ford and thanks Sam Guiterriez. Sam has picked the perfect vehicle for our family every time on the first try. I’ve used their service center as well and they are EXTREMELY efficient. Thanks again Legacy Ford. More

Just bought a second vehicle from Jacob Reyes at Legacy Ford in Rosenberg. He will do whatever it takes to get you what you want. My son just bought a truck a few weeks ago from him, keep up the good work Ford in Rosenberg. He will do whatever it takes to get you what you want. My son just bought a truck a few weeks ago from him, keep up the good work Jacob More

Took my 2013 Fusion in for service because of an electrical problem. It took them a week and a half for me to get the car back. I was told that the issue was fixed. Paid about 350 dollars for nothin electrical problem. It took them a week and a half for me to get the car back. I was told that the issue was fixed. Paid about 350 dollars for nothing since on the drive home the dash flickered on and off again. They gave me the run around for several days without updates and they didn't call me after being told they would update me. My guess is that they couldn't figure out how to fix the problem so they just told me that they fixed it knowing they didn't do anything to fix the issue. DO NOT take your vehicle to Legacy Ford in Rosenberg Texas. Very disappointed!!! More

We purchased a new 2017 Ford Escape. We have had several issues with it and most have been taken care of under warranty. The engine block cracked and I had it towed into the service department. It sat for o issues with it and most have been taken care of under warranty. The engine block cracked and I had it towed into the service department. It sat for over a week before they looked at it. During this whole time they never called me. I called many time but never a call back. Finally got with the service guy and he said they have to order a new engine block but it should only take a day or two to replace that was over a week and a half ago. They have never called me back, I always have to call them they never call back with an update. The only concession they have offered was they would pay for one day of car rental. Their excuse it they are too busy !!! We are still waiting for the car to be fixed and all they can say is they are working on it. Service is very very low her. We will not buy another car from these people and try to avoid anymore service here. More

They try to charge you an extra $5000 over the Advertised price for dealer adjustment. Say they do not honor xplan pricing even though this is a Ford factory indent I’ve for proffered customer. These people price for dealer adjustment. Say they do not honor xplan pricing even though this is a Ford factory indent I’ve for proffered customer. These people are crooked and I will be reporting them to Ford and to the satiate for false advertisement. More

Legacy Ford I have now purchased 4 vehicles through Legacy and love them! I would recommend the to anyone shopping around. They take excellent care of their custo I have now purchased 4 vehicles through Legacy and love them! I would recommend the to anyone shopping around. They take excellent care of their customers. More

Poor Sales Experience Avoid trying to work with these guys like the plague if you want to make a fair honest deal. Not a modern professional dealership buying experience. H Avoid trying to work with these guys like the plague if you want to make a fair honest deal. Not a modern professional dealership buying experience. High-pressure bait and switch tactics from the country dealership. It is 2020 where pricing and values are open and honest iSee Cars and CarFax and VIN check services make everything transparent. Modern Salespeople don't play games and use high-pressure sales tactics to make a buck! More