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Larry H. Miller Volkswagen Lakewood
Lakewood, CO
1,009 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,009 Reviews of Larry H. Miller Volkswagen Lakewood
September 03, 2013
My teenage son and I found a used Subaru online while hunting for a car for him and did a generic 'contact dealer' to find out more about it. Within minutes of hitting "submit" Josh called us and we set hunting for a car for him and did a generic 'contact dealer' to find out more about it. Within minutes of hitting "submit" Josh called us and we set up an appointment to see the car. We brought a very high mileage car, that did not run very well, with us to trade in. Josh was friendly and up-front with us from the moment we walked onto the lot. We took the new car for a drive and loved it, but it was a little out of our price range. Josh and the management worked with us to make the deal and we left with a new car for my son. I was impressed with Josh's knowledge of cars and his ability to walk me through what I should be looking for (without making me feel like a simpleton). I was further impressed with Josh's forth-rightness and I really loved that he treated my son as if he was important and he was not a child. The car was for my son, after all. Josh went out of his way to make sure the car was right for us and to make us feel like we were the only ones he had to worry about, even though this was not a big sale for him. I'd go back in a heart beat! More
by jvenable
August 02, 2013
Cindy was very patient with us as we decided on which vehicle we were going to choose. She helped us decide which vehicle would suit our family best. They stayed late with us and made sure that all of ou vehicle we were going to choose. She helped us decide which vehicle would suit our family best. They stayed late with us and made sure that all of our questions were answered. I would recommend Cindy as a saleswoman to anyone who wanted to buy a vehicle. Thanks Again Landis and Abby More
by asoole1001
Employees Worked With
Cindy Oursler
July 25, 2013
I came to the dealership with an older car with a lot of mileage. They gave me a great deal and really worked with me and my situation. I said the overall experience was good not great because it did take mileage. They gave me a great deal and really worked with me and my situation. I said the overall experience was good not great because it did take a lot of time at the dealership, but everyone was friendly and very helpful. More
by jasminebreeden
July 05, 2013
Well, we're VERY disappointed... your rating scale only reaches 5, when our experience was OFF-THE-CHARTS A W E S O M E ! ! ! ! My husband & I were looking to trade in our 5 yo considerably up-side-do only reaches 5, when our experience was OFF-THE-CHARTS A W E S O M E ! ! ! ! My husband & I were looking to trade in our 5 yo considerably up-side-down 'luxury' sedan for something more compact & 'cute'. Josh met us there the next morning, walked us around, sharing information about each car as if we had been long time friends. He spent almost 2 hours letting us test drive the models!! WHAT OTHER SALESMAN DOES THAT?!!! He was approachable, honest, upfront, genuine & friendly. He listened and actually 'heard' what we wanted, what we needed & more importantly, was compassionate about our circumstances. He truly cared. We decided on the GTI & have been burning rubber around town ever since!!! The purchasing process as well as accessories with Katrina & finance with TD, was smooth, only because Josh knows the value of a customer's time. If you're looking for a sales associate to treat you with respect, work the BEST possible deal he can & be treated like family - head over to LHMVW, ask for Josh K. & be prepared for an unparalleled experience purchasing a car. You'll be SO HAPPY YOU DID!!! We'll be back!!! Melissa & Tom More
by teamumscheid
July 02, 2013
I had an exceptional experience visiting LHMVW. I was greeted with a friendly smile and experience sales person. Josh K took the time to listen to my desires and made it a point to direct my focus on the greeted with a friendly smile and experience sales person. Josh K took the time to listen to my desires and made it a point to direct my focus on the options he had available to me that met my needs. Josh completed a walk through of the inside and outside of the vehicle covering all cosmetic and important safety features prior to test driving the vehicle. Josh made certain that I was able to test city and highway driving to get the full experience of the ride. While prepping for finance, LHM provided me lunch as the employees were grilling for their customers. It was nice to not rush the experience, and I do get cranky when I don't eat :) Upon completing my purchase, Josh made certain that the detailing of the vehicle was to his satisfaction prior to presenting me with my new purchase. He once again walked through the safety features, walked through the drivers manual, programmed the radio stations and linked my blue tooth. All of the features that are important to have in place prior to driving the vehicle in comfort were in place. The best part of the experience is I got to drive the car off the show room floor, which is something I can say was truly a nice touch to the car purchasing experience. Josh K is very knowledgeable about the business and enhanced my car buying experience. Thank you! More
by brimom2k
June 13, 2013
Two things that scare me are going to the dentist and buying a new car. I worked with Jim Rist, and he made the buying process easy and as painless as possible. He is very pleasant, helpful and knowled buying a new car. I worked with Jim Rist, and he made the buying process easy and as painless as possible. He is very pleasant, helpful and knowledgeable without being high pressure, and I highly recommend him. More
by bluedot
Employees Worked With
Jim Rist
May 28, 2013
Wonderful staff! I worked with Josh the most, Fantastic employee! Friendly, helpful and efficient. Everyone I worked with were great though. I called for some info 2 weeks after my car purchase and Josh w employee! Friendly, helpful and efficient. Everyone I worked with were great though. I called for some info 2 weeks after my car purchase and Josh was on it for me. Quick response to my question, with a phone call and email response. I am a retail manager, I know a great sales team when I see them. This place has that! Go in and see the staff at Larry Miller...you will not be disappointed! More
by sabrina17
May 21, 2013
I had a great experience with the all three gentleman that assisted me with my purchase. However, Gary went above and beyond my expectations and did a great job with making sure my purchase ran smoothly that assisted me with my purchase. However, Gary went above and beyond my expectations and did a great job with making sure my purchase ran smoothly. He even went as far as taking my Jeep which I had drove across the street to Wendys (after I noticed I had a nail in it) and came and took it back to the service department for me and had it fixed right there. He was definitely awesome to deal with. Thanks Gary! More
by tonimm1981
Employees Worked With
Tony Prevo, Gary Garneau
April 29, 2013
Most dealerships I went to were not so pushy, but this one had the car I really wanted and came highly recommended and appeared highly reputable. They are not. I purchased a 2008 Subaru Forester in Januar one had the car I really wanted and came highly recommended and appeared highly reputable. They are not. I purchased a 2008 Subaru Forester in January and I was sold a lemon. I was promised that it had been inspected and to my core I do not believe that it was inspected at all. They also "gave for free" a windshield protectant that cracked on my very first drive home from the dealership. Now I have 3-4 small dents and cracks in my windshield already, but that's the least of my problems. My first week owning the car my spark plugs failed and my check engine light came on which failed my cruise control. I brought the car in to the dealership. The spark plugs were, and I quote from the repair, "all of the plugs out of gap spec, one worn so badly there was no electrode left." "Found oil leaking badly into spark plugs from valve cover gasket." This car was not inspected. Also I was promised a certain mile/gallon rating I didn't take seriously but expected at least 18mpg which I still did not get. The replaced the spark plugs and wires, but first they expected me to pay out-of-pocket. At this point, I owned the car for 8 days. I did not pay. So then I went for my emissions test (BTW, the emissions test is not 'included' you pay Larry H. Miller the $25 and they give you a gift certificate to take to the emissions center, but make you think they are covering the cost.) and FAILED. I FAILED EMISSIONS on a 2008 Subaru Forester from a 'reputable dealership' for which I was talked into paying WAY too much money. (Funnily enough, the guy in front of me, who passed emissions, was driving an early 90's Bronco) So BACK I go to Larry Miller where they start running more tests. First they replaced a faulty fuel valve (possibly the reason for such poor gas mileage - not caught in 'inspection') doesn't help. Then they clean out all the carbon and replace the carbon filter (also not caught in inspection) still didn't help. So they replaced the faulty catalytic converter and a few more gaskets and it STILL didn't pass... In the first 70 days I owned this car from February, March and half of April it spent 25 days in repair including all of the snowstorms (the reason I upgraded to AWD). It's passed emissions and on the road now, but I've removed all evidence of Larry H Miller from the vehicle, and I'm telling everyone I know to stay away! My new car (for which I paid good money for peace of mind and now every time I open the door I can only wonder "what now?!") is an ongoing joke at my office, "do you think she'll make it in today?' '-I don't know she's driving the Subaru this week and not the rental!!". The individual workers there were nice enough and the atmosphere definitely makes you feel like you won't get ripped off. And they did make of these repairs. But the point is the car they sold me was over-priced, under-inspected and rushed out the door at me. And now, even though THESE problems are fixed, I am left with a car I don't trust! I should have kept my 2000 Dodge Neon, at least I trusted it to get from A-B. And they never even offered me an extended warranties or repair promises or anything after all these problems. Just, "have a nice day" but probably thinking "we'll see you in two more months when your warranties won't cover the rest of the problems with this piece!" All in all, I have a large loan on a very pretty car that probably won't last me a year. Has barely lasted three months. More
by dobster1029
