Larry H. Miller Volkswagen Lakewood

Prompt Pricing Info and Thorough Post-Sale Car Walk Through Jeff was very prompt in responding to my email inquiries and provided quick and accurate price quotes. He was friendly, reliable and highly knowledge Jeff was very prompt in responding to my email inquiries and provided quick and accurate price quotes. He was friendly, reliable and highly knowledgeable about the VW vehicles. Even though the particular car I wanted was not on the lot, they found it at another dealer and arranged for a car swap, so they could sell me the exact car I wanted to purchase. In the walk-through post-purchase, Jeff spent over an hour explaining the many features of our VW Sportwagen; the most thorough car check-out I have ever been through. I found Jeff overall to be a consummate professional, honest and easy to work with. I would not hesitate to recommend him to a friend. More

Excellent Customer Service! Jeff was swift to respond to my questions via email and was very friendly/approachable upon meeting him. While at the dealership figuring the financin Jeff was swift to respond to my questions via email and was very friendly/approachable upon meeting him. While at the dealership figuring the financing part out he kept a calm and "non-pushy" demeanour which was a nice change from what I had experienced with other dealers. Great all around! More

Excellent sales and finance management Started bad with one sales person named Cindy who's first question was what was my credit like. Then she asked what did I want. She didn't listen to w Started bad with one sales person named Cindy who's first question was what was my credit like. Then she asked what did I want. She didn't listen to what I was looking for and after several hours there she still wasn't any help. We looked at cars I didn't want and the ones I did want she told me I couldn't get and seemed to keep misplacing my car buying quotes from my insurance company. I finally got fed up and left to get my oil changed, but after I was helped by Dennis Majewski and Stephen Branch everything went extremely well. They gave me above exceptional service. Dennis worked hard to get me exactly what I wanted. I was nervous about leasing but him and Stephen made sure I understood all my options and even dealt with my many questions I had the next day. They are awesome and I had one of the best experiences ever. I will go back and see Dennis and Stephen again. They should be employees of the year. They didn't treat me like a number they treated me like a good friend. I had even left the dealership and wouldn't ever return if they hadn't stepped in to help me. Cuddos Dennis and Stephen and thank you! More

Amaaaaaazing! Amazing. We bought two cars and although we were there for a while, the process went super smoothly. Cindy was so patient with us and Richard was very Amazing. We bought two cars and although we were there for a while, the process went super smoothly. Cindy was so patient with us and Richard was very accommodating. They were both awesome. This was my first car and not only is the car beautiful, the dealership gained a customer for life! More

So grateful I took my 2012 Jetta Sportwagon TDI in for a service, accompanied by my hubby. I was so excited to show him the new Golf Sportwagon because I'd been a I took my 2012 Jetta Sportwagon TDI in for a service, accompanied by my hubby. I was so excited to show him the new Golf Sportwagon because I'd been admiring it for a while now. Needless to say, we landed up with a brand new 2015 Golf Sportwagon TDI at the end of our day ! We met Dennis, head of the leasing department, whose first words were "Why haven't you sold me your car yet ?" Well, that's all it took ! He explained thoroughly why it was a good idea to cycle out of our Jetta and invest in a new car. The process was SO incredibly smooth and painless, and outstanding testimony to the amazing knowledge and authentic work ethic that Dennis had ! I'm a VW girl, and will be forever, because Dennis made this transition so simple and without any heartburn...yay !! He even knew what color I would like...now that's an awesome salesperson. Financing went really well, too, so major kudos to Josh, too ! I always thought buying or leasing a car was supposed to be a painful and drawn out process, but both Dennis and Josh made this experience a truly positive one that has helped me change my mind. Thank you, Dennis and Josh, for being open and honest and making me feel like I was important and not blindsided during the process. I love LHM Lakewood because they believe in true, honest customer service. More

Above and Beyond Dennis worked with me over email for a week and drove 80 miles to pick me up once I figured out what vehicle I wanted. I've never dealt with someone Dennis worked with me over email for a week and drove 80 miles to pick me up once I figured out what vehicle I wanted. I've never dealt with someone willing to go to such lengths to make their clients life easier. I was very impressed by his knowledge of the entire volkswagen line - most salesman I've ever dealt with know the basics and try to fake the rest, Dennis genuinely knows his cars. I'll be calling Dennis every time I need a new vehicle and would recommend him to anyone in the market for a new vehicle. More

great experience Cindy did a great job and I was very satisfied with the overall experience with buying a car from this dealership. I highly recommend this dealership Cindy did a great job and I was very satisfied with the overall experience with buying a car from this dealership. I highly recommend this dealership for purchasing a car. More

I've had better service at the DMV. Don't go. Took two weeks to receive a return call to schedule an oil change and primarily to have a check engine light diagnosed. After spending time on the pho Took two weeks to receive a return call to schedule an oil change and primarily to have a check engine light diagnosed. After spending time on the phone specifically explaining what the issue was, we came to pick up the car and low and behold the check engine light is still on. They never even addressed the main issue for why we brought the car in. The quoted response was "If it doesn't go away bring it back". I had to tell them to plug in the computer to diagnose what the problem was before we left as it is dangerous to drive the car in that condition NOT KNOWING why the check engine light is on. Not sure why we had to explain to the service dept. how to do their job. They made us reschedule to have the work doe for a turbo issue and we set a 7:30 am appointment. Dropped the car off to be told they wont even touch it until the afternoon because they are busy. Why then did we need to have it dropped off at 7:30 am? Anybody's guess. The issue ended up being a turbo valve and was not covered by the warranty because it's not 'mechanical'. Fair enough, we paid out of pocket. Less than a day later, the check engine light is back on. From 8:30 am to 4:30 pm it has been a lost cause to get anyone in a manager position on the phone. WORST SERVICE AND MOST INCOMPETENT dealership i have ever dealt with. There aren't enough check marks to indicate how many people i have talked to on the list provided. For someone who works in finance, I would already have been fired if I approached my commitment to my customers the way this dealership deals with theirs. More

Great lease options! My fiancee and I decided to lease a new vehicle as hers was getting up there in age. While we were leaning towards a Subaru at first, the first deale My fiancee and I decided to lease a new vehicle as hers was getting up there in age. While we were leaning towards a Subaru at first, the first dealership we stopped at was Larry Miller VW. We should have ended the search then. We met Dylin, who was excellent in earning our business and getting what we wanted. Even though the sticker price on the Tiguan is high, not their fault, they were able to bring it to an extremely affordable level through incentives and dealer discounts. We still looked at other vehicles, and other VW dealerships. While we did find a better price, we did not find somebody we like as much as Dylin. Luckily Larry Miller VW will price match. Josh was also great in finance being honest and open about what packages they were giving us and why. We could not have had a better experience leasing our first new car. More

Scott Giddings, a true professional. Thank you for a great hassle free experience at Larry Miller VW! Scott made our shopping comfortable and fun. Stephen closed the deal the same way. Th Thank you for a great hassle free experience at Larry Miller VW! Scott made our shopping comfortable and fun. Stephen closed the deal the same way. Thank you! Kris & Kelly, and the new car is sweeeet! More