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Larry H. Miller Volkswagen Lakewood
Lakewood, CO
1,009 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,009 Reviews of Larry H. Miller Volkswagen Lakewood
June 15, 2016
This dealership knows how to go above and beyond. We were treated very well when we bought our 2013 Jetta. Gary, Brennan and Cindy did a great job of making our experience a great one. The dealershi We were treated very well when we bought our 2013 Jetta. Gary, Brennan and Cindy did a great job of making our experience a great one. The dealership made sure the Jetta was safety inspected and the maintenance was taken care of. In other words they did an outstanding job. More
by Bruce Vaness
Employees Worked With
Brennan Phipps ( Excellent), Gary Garneau, Cindy Oursler, Travis Eaton, Eric Vergith
June 14, 2016
Awesome Customer service My car went out on me and I was so scared. Not knowing what was wrong and how much I would have to pay. Jessica called when my car arrived, kept me in My car went out on me and I was so scared. Not knowing what was wrong and how much I would have to pay. Jessica called when my car arrived, kept me informed. Had my car ready sooner than expected and put me in a loaner car. This was the best service experience ever! Thanks Jess More
by Happylady303
Employees Worked With
Jessica Martinez
June 14, 2016
Great Staff and Even Better Experience! I have nothing but accolades to lay on the staff at LHM Lakewood. There wasn't one thing they didn't accommodate me on. In fact, I flew from So. CA. I have nothing but accolades to lay on the staff at LHM Lakewood. There wasn't one thing they didn't accommodate me on. In fact, I flew from So. CA., all they way there and they even picked me up from the airport. If you are in the market for a VW, I would suggest contacting these guys. It doesn't matter where you are in the country. They will work with you for a GREAT deal and great service! More
by StuE.
Employees Worked With
Gary Garneau, Josh Sahr, Rafael Chavez, Becky Hicks
June 13, 2016
Quick and easy experience Just bought a 2016 GTI from this dealer and they were excellent to work with. They were very transparent in the negotiations, and made the whole buyin Just bought a 2016 GTI from this dealer and they were excellent to work with. They were very transparent in the negotiations, and made the whole buying process very easy. More
by Matt
Employees Worked With
Gary Garneau, Josh Sahr, Rafael Chavez, Alex Mensen
June 13, 2016
Vehicle should've had a more thoroughly inspected. Update to my last update (3/1/16): Larry H. Miller sold me a LEMON! As stated in my previous reviews, I bought a used vehicle (2013 Ford Explore) alo Update to my last update (3/1/16): Larry H. Miller sold me a LEMON! As stated in my previous reviews, I bought a used vehicle (2013 Ford Explore) along with an extended warranty from Larry H. Miller in January of 2016. Literally within a week of me buying it the check engine light came on. Warranty did not cover the repairs and reluctantly Larry H. Miller agreed to pay for the repairs at a sister Larry H Miller dealership. The vehicle was "repaired", Larry H Miller finally sent me a check to cover the repairs and I thought i was good to go. The very next day the engine light comes on again. I take it to a different dealership and pay for the repairs out of my own pocket. I figured since I've only had the vehicle about a month, Larry H Miller would be, at the very least, be willing to split the cost of repairs with me. NO SIR! Car is repaired, I drive it for a few months then it start acting up again. The A/C is blowing hot air, the engine is misfiring and the check engine light comes on, again. I've only had the vehicle for 6 months and already, I've had to pay over $1000 in repairs, even with the warranty. When I bought the vehicle, I was given a guarantee that the vehicle had been thoroughly inspected and that it was in great running condition...........not so much. My previous attempts to work with Larry H Miller to get these issues resolved were to no avail. Mr. Villa even responded to one of my reviews and requested me to contact him directly to see if we could find a solution but is was just cosmetic. Once I called him, he flat out said "I cant authorize for us to pay for your repairs". For the most part their reviews are good reviews, especially when i comes to buying but if you read the bad ones, its pretty consistent and they mostly deal with Larry H Miller fixing issues that they have control of. Larry H Miller Volkswagen of Lakewood does not except responsibility for their wrong doing, whether accidentally or on purpose! I WAS SOLD A LEMON! More
by Brian B.
Employees Worked With
This is a management issue, not an employee issue.
June 07, 2016
It was remarkable!!!! I had the best car purchasing experience ever!!!! Staff is amazing and genuine. They are the true definition of "great cars sales". They are also won I had the best car purchasing experience ever!!!! Staff is amazing and genuine. They are the true definition of "great cars sales". They are also wonderful working with women and very honoring as a staff. They understood my needs, and met them with excellence. I would recommend this dealership and team to any one looking to buy a VW product!!!! Jeff Brueske was amazing!!! Love my Turbo Bug! Dr. Jen Keyes More
by Dr Jen Keyes
Employees Worked With
Gary Garneau, Josh Sahr, Jeff Brueske
June 06, 2016
Had a good experience I ever I just bought a truck from this dealership. We love our vehicle. The experience was pleasant all around. I would recommend them to my friends and fa I just bought a truck from this dealership. We love our vehicle. The experience was pleasant all around. I would recommend them to my friends and family. More
by Sherri
Employees Worked With
Scott Giddings
June 02, 2016
All around perfect experience i was in town for the weekend and lost my keys. After a locksmith made me a key and then couldn't program it, I had to take it to a dealer. At that po i was in town for the weekend and lost my keys. After a locksmith made me a key and then couldn't program it, I had to take it to a dealer. At that point I expected to be staying in town longer then planned. Turns out their service team is so smooth that by 11:00am I had a new key and after market key programmed, and was out the door in a freshly washed car. More
by Myhead13
Employees Worked With
Jacob, Davin Romero
May 21, 2016
Careless customers service Shuttle was an hour late to pick me up. When I got to the dealership, it took another hour to get the car finished on top of the amount of time they'd Shuttle was an hour late to pick me up. When I got to the dealership, it took another hour to get the car finished on top of the amount of time they'd say it'll take. When I addressed the problem with one of the managers, he was more concerned about finding a resolution more then the general manager himself. Jason villa, the general manager listened to the problems and said he'll get it addressed. No resolution was offered. More
by Danchiktdi
Employees Worked With
Jason villa, Travis Eaton, Jessica Martinez, Shawn Williams
May 19, 2016
Great Experience Everyone was very helpful and courteous, From Rafael, Tony, Gary and Stephen in finance. The service was great the whole car buying experience was fas Everyone was very helpful and courteous, From Rafael, Tony, Gary and Stephen in finance. The service was great the whole car buying experience was fast and enjoyable. And the price was very fair. More
by csprings GTI
Employees Worked With
Stephen Branch, Tony Prevo, Gary Garneau, Rafael Chavez
