Larry H. Miller Volkswagen Lakewood

Customer Service with Integrity! Integrity, attention to detail, no-pressure customer service is what you get when you go see Nancy Morikawa when you're in the market for your next ve Integrity, attention to detail, no-pressure customer service is what you get when you go see Nancy Morikawa when you're in the market for your next vehicle. We love our VW and she is the one we'll call when we're ready for the next one, even though we're out of state. She will listen to your needs and work to get you the best deal. More

Scam artists Scam. They advertised their Atlas at $30K on autotrader. I drove a hour to get their, test drove and getting ready to make the deal, I was told they o Scam. They advertised their Atlas at $30K on autotrader. I drove a hour to get their, test drove and getting ready to make the deal, I was told they only will honor the price if I finance it with them or pay $9K more. Why wasn't I told about it when I showed them the listing as soon as I walked into the dealership? Salesman was nice. But Management seems to be bunch on tricksters. A word of advice, your "bait" style business motto wouldn't last long. Words will get out. More

Nancy was impeccable in helping purchase my Jetta! I found a Jetta TDI Sportwagen on the Larry H. Miller website and sent an automated query about it. Nancy called me back promptly and proceeded to ens I found a Jetta TDI Sportwagen on the Larry H. Miller website and sent an automated query about it. Nancy called me back promptly and proceeded to ensure that the car had the features I wanted. She then politely facilitated a deal on the car and took a deposit. As I was an out of state buyer Nancy and Erik (Finance) facilitated paperwork with my Credit Union and then Nancy picked me up at my rental car drop off and took me to the dealership. The car was completely detailed and Nancy filled it up so I was ready to drive back home. Erik in finance made things very easy and was very accommodating and all one this has been one of my best car buying experiences ever! Thanks to all at LHM of Lakewood! Josh Briggs Albuquerque, NM More

Aweful experience Contacted the dealership and drove up from Colorado Springs after negotiating a deal over the phone. When I got to there, suddenly a whole bunch of a Contacted the dealership and drove up from Colorado Springs after negotiating a deal over the phone. When I got to there, suddenly a whole bunch of additional charges were added to the purchase. They pretty much said take it or leave it. I left it. Don't waste your time with these people. Plenty of other reputable VW dealerships around. p.s. I suspect most of the positive reviews were probably written by employees or friends of the staff!! More

Bait and Switch Had a contract for a price on a leased car, and when it came time to pay off the lease, they tried to increase the price! Fraudsters!! Jason Villa, t Had a contract for a price on a leased car, and when it came time to pay off the lease, they tried to increase the price! Fraudsters!! Jason Villa, the manager, told me I could go to another dealership if I didn't like their new terms, even though my contract was with Larry Miller VW. I have had 5 VW's in my life, and never had this sort of experience!! Safe yourself some grief and shop elsewhere. More

Awesome Service Nancy is super knowledgeable! She is helpful, very kind and will take you through every part of the car! Sal in Service knows his stuff and will get Nancy is super knowledgeable! She is helpful, very kind and will take you through every part of the car! Sal in Service knows his stuff and will get you in and out in a flash. Overall awesome dealership, take care of their customers and are honest and fast. More

Time specific My experience was great! Breakdown of the diagnostic was stress free and easily understood. My one complaint is part my fault part service. I mad My experience was great! Breakdown of the diagnostic was stress free and easily understood. My one complaint is part my fault part service. I made an appointment for 1:30 and was told the service would take 2-3 hours. 2 hours past I called and my car want even touched. They were busy I understand. at 5:15pm I was notified I could pick up my car. Not knowing the service department closed at 6p, I made arrangements to pick up my car around 7p and was turned around without my car. User error and a little bit feeling misinformed. Overall very satisfied! More

Real nice Had a recall on a Passat, Travis was great. I would work with Travis again. There is really nothing else to say but thanks. Thats all Had a recall on a Passat, Travis was great. I would work with Travis again. There is really nothing else to say but thanks. Thats all More

Saturday Visit due to engine light. Art worked me in due to and emergency, kept me informed and explained in terms I could understand. I had a temperature gauge that was going on and off Art worked me in due to and emergency, kept me informed and explained in terms I could understand. I had a temperature gauge that was going on and off. Thanks! More

Dana was great! Dana kept me updated on my daughters car, and had it ready for me to pickup! Excellent service, with a friendly attitude... you can't ask for more th Dana kept me updated on my daughters car, and had it ready for me to pickup! Excellent service, with a friendly attitude... you can't ask for more than that! More