Larry H. Miller Volkswagen Lakewood

Terrible experience I strongly discourage working with Larry H. Miller Volkswagen. After two months of constant headache I have never regretted a purchase so much. It all I strongly discourage working with Larry H. Miller Volkswagen. After two months of constant headache I have never regretted a purchase so much. It all started day one when I received a brand new vehicle that was in absolutely terrible external condition after the dealer did a trade with another local dealership they 'trusted'. It was about an hour of arguing why damaged exterior paint and rusted trim for them to agree to make things right. It took two full weeks to find a replacement.. In that period I was chastised by the leadership of the dealership. Finally, I picked up my new vehcile which was untouched, as requested. Without even owning the vehicle for a month/1200 miles, a major mechanical issue sprung up which even though was covered under warranty cost me an additional week with out the vehicle that I am paying for. I reached out to VW care and the GM of the dealership claimed they 'did what was necessary' ... let me add they have taken a full month to even get me the second key for this vehicle. What a horrendous experience. Britton, JC... thank you both for your help in making things 'right' I just wish the experience was a little more streamlined. However, your 'new' management was less than stellar. Scott was rude and made me feel belittled when I was standing up for my case on what WE had agreed upon to be acceptable for the replacement vehicle after the first day I dropped the defective vehicle off. Sorry, Scott, you THOUGHT you knew what I wanted but a BIG part of customer experience/sales is to ensure you LISTEN to the customer. It has been 23 total days where I haven't had my vehicle between getting things swapped and the mechanical issue, so when I requested VW care reach out to the dealership to compensate me a month of payment after all of my struggle... I wasn't surprised they refused. All in all, I will never purchase another Volkswagen. I will never purchase from Larry H. Miller dealership and I hope no one else has any level of experience I did. I will be leaving the Volkswagen brand before the end of 2019 after this. My only positive note is for Britton, my sales consultant, with out him I would have never been in the doors of the dealership. Thank you Britton for all of your hard work. More

Nice car. I bought a 2018 vw Atlas with 20000 miles. The car was transported by my own hired carrier to California. It came in like new. The car drives so smoot I bought a 2018 vw Atlas with 20000 miles. The car was transported by my own hired carrier to California. It came in like new. The car drives so smooth. I could not be happier. It saves me some money compared to similar car in carmax. They are faster in making the deal too. For rather new cars with long warranty, this is way to shop. More

An Outstanding VW Dealership Everyone I met while her to purchase a new VW was extremely helpful, starting with Brad Davis, who introduced me to Makayla Wolff. She was great, sho Everyone I met while her to purchase a new VW was extremely helpful, starting with Brad Davis, who introduced me to Makayla Wolff. She was great, showing me various purchase options quickly on her computer! She was very knowledgeable about the vehicles I looked at. More

Service after the sale We learned to only deal with the dealership that has the car you want in stock. When we found what we wanted at LHM VW they were responsive and willi We learned to only deal with the dealership that has the car you want in stock. When we found what we wanted at LHM VW they were responsive and willing to help. We bought the car but we noticed there were some things were missing after we got the car home. However, the sales and service staff have been helpful after the sale in making it right. We've still got some work to do on getting assistance on registering the vehicle out of state but I'm sure we will get there once I reach the right member of the management staff. More

Lease buyout Jaclyn was great to work with, she was very friendly and did not try to sell us something we did not need. I would definitely use her again. Jaclyn was great to work with, she was very friendly and did not try to sell us something we did not need. I would definitely use her again. More

Horrible service! They say they strive for excellent customer service. But when I went to view a car and was willing to purchase,I had to leave after being there for 3 They say they strive for excellent customer service. But when I went to view a car and was willing to purchase,I had to leave after being there for 3 hours, they said to come back the next day to finish up and instead of contacting me saying someone is looking at the vehicle I was interested in they went ahead and sold it. Would not recommend this dealer what’s so ever. More

Great experience, great price! A big "Thank You" to Jaclyn Harvey for a terrific experience leasing our new 2019 Tiguan. She answered all our questions and delivered on her promises A big "Thank You" to Jaclyn Harvey for a terrific experience leasing our new 2019 Tiguan. She answered all our questions and delivered on her promises! This is our 2nd VW from LHM and we will continue to use them in the future. More

Dealership and Sales Person Great Jaclyn was fantastic with us and answered all my questions. There was no pressure from her and she was so patient and great to work with. I will d Jaclyn was fantastic with us and answered all my questions. There was no pressure from her and she was so patient and great to work with. I will definitely be back to buy from her again. Range of cars was great for the time of year and a lot of incentives More

Great experience I just wanted to say what a great experience my wife and I had at Larry H Miller VW purchasing a vehicle there. Corbin was the sales associate who did I just wanted to say what a great experience my wife and I had at Larry H Miller VW purchasing a vehicle there. Corbin was the sales associate who did an amazing job, as well as Alex the sales manager who took time to personally speak with us. Overall recommend anyone to purchase a vehicle there and will be sending friends and family. Thanks guys! More

Made a difficult experience positive. Andy was very understanding and professional. I would recommend him and trust that he listens and will do his best to resolve any issues whether it be Andy was very understanding and professional. I would recommend him and trust that he listens and will do his best to resolve any issues whether it be technical or involving indifferent staff. More