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Larry H. Miller Volkswagen Lakewood
Lakewood, CO
1,115 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,115 Reviews of Larry H. Miller Volkswagen Lakewood
September 09, 2024
Terrible customer service. Didn’t fix the problem. Charged me lots of money to fail to fix the problem 4x. Do not recommend anyone take their vehicle here. Didn’t fix the problem. Charged me lots of money to fail to fix the problem 4x. Do not recommend anyone take their vehicle here. More
by SM
Employees Worked With
Sal Sierra, Bradley Jones, Larry Diaz, Dana Cocchiaro
September 09, 2024
After completing the remodeling, it has gone back to the prior good service. No xx on what needs to be done. The prepaid oil service is a great option prior good service. No xx on what needs to be done. The prepaid oil service is a great option More
by JC
Employees Worked With
Sal Sierra
September 06, 2024
Great customer service and prices are a lot more reasonable than before and compared to other dealers. Lyft coupon is also a great idea. Maybe invest more in cleaning the cars at the end, including reasonable than before and compared to other dealers. Lyft coupon is also a great idea. Maybe invest more in cleaning the cars at the end, including the interior. Goes a long way. More
by s.aykal
Employees Worked With
Kat Jones, Sal Sierra
September 06, 2024
I purchased my 2012 Tiquan from LHM in 2022 and have never looked backed! I have all of my oil changes etc taken care of at the Colfax location and could not be mor satisfied. I am a loyal VW owner. Th never looked backed! I have all of my oil changes etc taken care of at the Colfax location and could not be mor satisfied. I am a loyal VW owner. Thankful for the honesty, pictures (especially) when my Tiquan is serviced, that explains in detail what they have done or need to schedule to be done Thank you VW OWNER More
by tmcclo
Employees Worked With
Dana Cocchiaro
September 05, 2024
We have not had great experiences with this dealership. Starting with the sales person years ago, we were given the typical run-around on pricing and it feels/felt sleazy. Since then, every time we go in f Starting with the sales person years ago, we were given the typical run-around on pricing and it feels/felt sleazy. Since then, every time we go in for service we are negotiating with being up-sold. We clearly book appointments based on our needs and the get told that it will cost twice as much once the car is already in for service. Unfortunately, all of our experiences feel disingenuous and like Larry H Miller is intentionally training their employees to greedily try to take more. It seems like this is embedded in the employees and it is quite off putting and it is the antithesis of building customer loyalty. We have owned many brands of car and currently own two very different brands in addition to this - a Chevy and a Tesla - both are far superior experiences to interact with than VW. We will not buy another VW brand based on 7 years of our experiences and will never recommend this particular dealership. More
by SS
Employees Worked With
Jon
