Larry H. Miller Used Car Supermarket Murray

Worst service department My car was broken into while in there care the tried to blame me and when they “fixed” my engine it has never ran properly since has had a check engin My car was broken into while in there care the tried to blame me and when they “fixed” my engine it has never ran properly since has had a check engine light on ever since. Worst service department ever. DO NOT BUY A CAR HERE THEY DO NOT TAJE CARE OF THE CUSTOMERS. More

They sold me a car that quickly died Larry H. Miller used car supermarket in Murray, Utah sold me a car that I had to pay $332 just to make driveable after just one week. Then the vehicle Larry H. Miller used car supermarket in Murray, Utah sold me a car that I had to pay $332 just to make driveable after just one week. Then the vehicle stopped working altogether after just two months & three weeks. More

Dishonest dealership Very dishonest dealership they will lie to you they did not pay off my trade in for 2 months caused a derogatory on my credit mind you I had a preappr Very dishonest dealership they will lie to you they did not pay off my trade in for 2 months caused a derogatory on my credit mind you I had a preapproved letter from Capital One, the dealership said they got my finances the first day, AFCU didn’t receive anything for over a month. Oil was never changed, windshield has 2 rock chips and a crack they said they would replace it. They had me come in to sign a 2nd contract took the GAP and warranty off the loan never said anything to me about it I caught it. I was then dealing with a Doug Webb who said he worked at the corporate office he actually works at the Sandy Store they will lie to you all the time. I went to the VP lady of the company sent her all my correspondence no response for her I guess they could careless about their customers. This dealership is a total joke DO NOT BUY FROM LARRY H MILLER they are liars and cheaters More

Terrible communication (Sandy location) I have purchased 7 vehicles through these guys but my last experience has been terrible! I brought in my 2015 Dodge Challenger Scat Pack in for trade I have purchased 7 vehicles through these guys but my last experience has been terrible! I brought in my 2015 Dodge Challenger Scat Pack in for trade to try and get a smaller payment and after negotiating we agreed on a lower payment and I was satisfied they were doing a promotion that if you purchased a vehicle then you will receive a $500 Amazon gift card but then was informed that I wouldn’t be receiving one because they weren’t making any money off of my purchase which in my opinion shouldn’t have anything to do with it drove my 2018 Infiniti Q50 home with the understanding from the finance department that they were taking ownership of my trade in and that I shouldn’t have to worry about making the next payment which was a relief. A couple of days go by and we hadn’t been contacted to go sign final paper work so I called my salesman up and asked if everything was going good he assured us that there was nothing to worry about and that these thing can take up to a month so we waited . But then I got a letter from my credit union stating that my car payment was past do! we HAD a perfect payment history on our credit so I freaked out called my credit union and they told me that they haven’t heard anything about us trading my old car in and had not received a pay off either so then I called the dealership and talked the a lady in the finance dept. Wendy Briggs she was very rude and informed me that the credit union still needed more information before the loan could be funded this was two weeks after me calling the salesman and nobody had tried to contact for this information that the credit union needed GRRRRR!!! Now we have blimish on our credit report because they were late with the payoff we were loyal to them but they weren’t to us and I won’t be buying any other vehicles through them again! More

HORRIBLE CUSTOMER SERVICE!!!!! If you want to get bullied into buying a vehicle then this place is the right place to go! If you want to sit and wait for two hours before they come If you want to get bullied into buying a vehicle then this place is the right place to go! If you want to sit and wait for two hours before they come back and egnolege you then this is also the place for you!! Never have I felt so belittled in my entire life! The used car manager was by far the rudest person I have ever met in my life!! So you are looking to buy from this company I would honestly look at a different dealership!!! More

Horrible! Go anywhere else! RUN AWAY FROM HERE TO ANY OTHER DEALERSHIP TL;DR - VERY DISHONEST/BAIT AND SWITCH TACTICS. AVOID THE DEALERSHIP! Experience with LHM was awful RUN AWAY FROM HERE TO ANY OTHER DEALERSHIP TL;DR - VERY DISHONEST/BAIT AND SWITCH TACTICS. AVOID THE DEALERSHIP! Experience with LHM was awful! It wasn't the sales guy you had to watch out for, but the financing team. I went after hours to get a new car after finding out the old car would cost more to fix than it was worth. I was pre-approved online (but wouldn't be told an amount, but to come in and discuss it). I went with some cars in mind to look at. Based off my credit situation, they showed me other cars. After test-driving, the paperwork process began; and here's where their dishonest methods really kicked into gear. I was taken to an office of a finance team member, Grier. There is the slew of paperwork are two forms that I signed, and I would encourage you to really run from. The first form was very specific with my interest rate, loan payment per month, and length of the loan. A normal form you'd expect. The second form had a huge interest rate range (8% - 30%) and well as a huge range for monthly payment ($200 - $800). But, because I had already signed the paper that had specifics on it, I didn't think twice about it. This came back to bite be in their dishonest practices, and I iterate, RUN AWAY!!! As part of getting a new car, the deal also included them paying off my wife's van and folding that extra money into my loan, so we would only have one car payment (more about this later). Because it was late on a Friday night, they told me it would take a couple of days to finalize the financing. I didn't hear anything come Monday, so started calling myself on Tuesday, multiple times a day. But, both the salesman and the finance guy were "on vacation" and unable to take my call. Apparently, the finance team members don't cover for each other and couldn't do anything to help me. Finally, over a week and a half later, I get my called returned from the finance guy. I'm told there's been a "hiccup" with the financing and I need to come in and discuss. I got there that night and find out that they want to increase my interest rate by a couple of points as well as my car payment. I tell them I can't afford the new price, that I'd like to cancel the deal, and get my trade-in back. They told me no, they wouldn't cancel the deal. Even though it didn't match the paper that had the explicit rate and loan payment on it, it did fall within the interest and car payment range found on the second form I had signed. They refused to let me out of the sale, but did me a "favor" by letting me get a different, cheaper car. We signed the paperwork for the new car. But, as part of this process, the finance guy also gave me a "tip" (translates to wanting me to commit fraud). RUN AWAY! FIND A DIFFERENT DEALERSHIP! He mentioned that when the new bank holding the new car loan calls to make their introduction call; that if the new bank were to happen to ask which car the payoff is for; that I needed to tell them it was for the trade-in, not my wife’s van. Thankfully this never came up on the welcome call, so I never had to commit the fraud the finance guy wanted me to commit. The payoff of the van took a month to complete. I’m sure it would’ve taken longer if I hadn’t been calling everyday. The only positive experience I had in this ordeal is the man who finally got the payoff check hand-delivered to the bank. I do want to note that they guy who got the pay-off completed was not the fiancé guy I had to work with. Thanks for being the only positive in this nightmare, Ephriam! I did get a powertrain warranty on it, and made sure it includes me being able to use my trusted mechanic. Now that I have my plates, I will never come back here for anything, not even simple things like an oil change. More