Larry H. Miller Toyota Murray

I purchased a vehicle from LHM Toyota roughly 4 months ago and along with my purchase, I opted to include the service package. Roughly three weeks ago I called to make an appointment for my regularly sche ago and along with my purchase, I opted to include the service package. Roughly three weeks ago I called to make an appointment for my regularly scheduled maintenance, including oil change and tire rotation, and was scheduled, by a female, for a 9:30 apt. Upon arriving at the dealership, not only was I met by a rude service tech, but I also was told that they did not take appointments for the services I needed and that I would be required to wait up to three hours as they were "slammed." When I voiced my frustration about making an appointment and then being turned away, the service tech said, "better luck next time." Today, when I could no longer wait for an oil change as I had surpassed the 5,000 mile mark, I went back to retry my luck. I was at the dealership at roughly 7 am, the first vehicle in the "Express Lube." This time I was greeted by a service tech that was nice, but not what I'd call great at customer service. The service tech took my information and said that someone would contact me when my car was ready. Nearly an hour later, I noticed my vehicle sitting in the bay, yet I had not been contacted. I also noticed three service techs laughing it up about their weekends, exchanging jokes and completely disregarding myself and the numerous other customers there. About 15 min after I noticed my car was in the bay, my name was called and I walked over to the less than friendly woman with my keys. The woman did not go over the service they had done, just asked me to sign a few pages and walked off. Needless to say, LHM Toyota's Service Department is, to put it kindly, a joke. I will be contacting the General Manager of the store and requesting a full refund on the service package I purchased. I would not recommend going to LHM Toyota for any service need, unless a ridiculous wait time and terrible customer service is what you're looking for. More

I love LHM Toyota. I purchased over 12 vehicles over the last decade. I always get the VIP red carpet treatment from LHM Toyota. I will continued to purchased my vehicles through LHM Toyota. Thanks Kim last decade. I always get the VIP red carpet treatment from LHM Toyota. I will continued to purchased my vehicles through LHM Toyota. Thanks Kim More

Had a great experience. Dale De St Jeor was knowledgeable and answered all of my questions. He didn't steer me in any one direction, but sought to understand my needs and let me make my own de knowledgeable and answered all of my questions. He didn't steer me in any one direction, but sought to understand my needs and let me make my own decisions. I'm happy with my car. Dale was very friendly, as well as those whom I dealt with on the financing end. More

Dale De St. Jeor was amazing. Very knowledgeable and so helpful. We passed up 2 Toyota dealership to work with Dale, best decision ever! He made the car buying experience pleasant and easy. Would recomm helpful. We passed up 2 Toyota dealership to work with Dale, best decision ever! He made the car buying experience pleasant and easy. Would recommend him to anyone! More

I had not purchased a used car in about 30 yrs. and I visited a couple of dealers and looked on line . I am very happy with my purchase .I was treated very nicely and would come here if I ever needed to visited a couple of dealers and looked on line . I am very happy with my purchase .I was treated very nicely and would come here if I ever needed to buy another car. More