Larry H. Miller Toyota Murray

super service specialist The service specialist I worked with was my best experience EVER!!! She was courteous and friendly. Plus she was careful to explain everything really The service specialist I worked with was my best experience EVER!!! She was courteous and friendly. Plus she was careful to explain everything really well. More

Extremely good service today. Very fast and friendly. Jane was exceptionally helpful and friendly. The waiting area is pleasant and comfortable. All of the employees seem eager Very fast and friendly. Jane was exceptionally helpful and friendly. The waiting area is pleasant and comfortable. All of the employees seem eager to answer questions and help where they can. More

a free visit They honored my service contract quickly and efficiently. and treated me with concern and respect. I'll certainly be back, It was easy and convenien They honored my service contract quickly and efficiently. and treated me with concern and respect. I'll certainly be back, It was easy and convenient. More

15000 mile check up on 2013 Avalon Hybrid My appointment was very timely; I didn't have to wait long for service rep; work was completed in a timely fashion; waiting room was very comfortable; My appointment was very timely; I didn't have to wait long for service rep; work was completed in a timely fashion; waiting room was very comfortable; loved the popcorn! More

35,000 mile check up and oil change When I pulled into the service lane I was greeted with a friendly smile. Stated what I was there for and she said she would take care of it. In about When I pulled into the service lane I was greeted with a friendly smile. Stated what I was there for and she said she would take care of it. In about 35 minutes they were done with my car. They parked it in a service lane for exit exit. There was no charge because of the maintenance planned I purchased. I was actually impressed that it was done in such a short time. It was all that a person could expect. It would be easy for me to recommend your service and your vehicles to anyone. I have loved my Sienna since I bought it. Although there was an oil gasket problem when they changed the oil at purchase, they handled it very professionally and I have not had any problems since then. More

Incredibly horrible customer experience. I sent in an email asking about the availability of a specific car, and what the current rate on leases and any specific incentives they had. I sp I sent in an email asking about the availability of a specific car, and what the current rate on leases and any specific incentives they had. I specifically mentioned I was shopping the same car at Mark Miller and Karl Malone, too. I just wanted an out the door price and a simple sale. I get an e-mail response that does not address a single question I asked. But it does tell me how good their customer service is, and how good an experience I will have if I let them sell me a car. Obviously a form e-mail, and obviously from someone who did not even bother to read my original e-mail. So my wife and I go down there. We walk around the lot for twenty minutes. We look at the cars we are concerned with, but they are all locked, so we can only look. We get tired of waiting and head back to our car to leave. Only when we are getting in our car leaving are we approached, and then all the guy says is, "So, you don't need any help, do you?" No, not from you now. I have since gotten three more e-mails from LHM, all form e-mails, none of which have anything to do with what I sent them. They are real good about asking me to call or text Bill Green, but Bill Green is not so good about answering direct questions. In the meantime, both Mark Miller and Karl Malone have been very attentive, have responded to direct questions and done so promptly. Larry Miller has never had too good a reputation for customer service, and now I see why. They talk it up, but they have no clue what it really is.... More

my rav4 I loved my experience he answered all the questions I had and he was very patient with a very nervous person. I would recommend him to anybody that wa I loved my experience he answered all the questions I had and he was very patient with a very nervous person. I would recommend him to anybody that was looking to buy a new car. More

Service replacement on sunroof. Jake Graham did a great job with identifying and rectifying the issue with my 4 runner. He was courteous, informative, completed the service quickly. Jake Graham did a great job with identifying and rectifying the issue with my 4 runner. He was courteous, informative, completed the service quickly. Keep me notified and updated on the service. He just did a great job. More

New Van Love our new sienna the color is beautiful, the space is very cozy. The van drives very smooth. Thank you Ryan wade for your excellent customer servic Love our new sienna the color is beautiful, the space is very cozy. The van drives very smooth. Thank you Ryan wade for your excellent customer service. More

Pleasurable Experience The experience I had with the dealership was a pleasant one from start to finish. Everyone I dealt with was friendly and wanted to make sure I was tak The experience I had with the dealership was a pleasant one from start to finish. Everyone I dealt with was friendly and wanted to make sure I was taken care of. I had to go in the day after I picked up my truck because of something I did. The salesman and the service department person took the time to explain what happened and got me on my way quickly. I am finding they take care of you after delivery and not just up until delivery. This is my first experience with this dealership and I would go back to them. More