Larry H. Miller Toyota Murray

After a putting down a deposit at another Toyota dealership on a 2020 XLE hybrid down the street we got in touch with Brian Felt at LHM Toyota. He made the process a BREEZE. We decided to switch dea dealership on a 2020 XLE hybrid down the street we got in touch with Brian Felt at LHM Toyota. He made the process a BREEZE. We decided to switch dealerships and he ended up closing us on a model higher at a very competitive deal. He was amazing to work with so was the desk manager. Everyone here was very professional and the entire dealership had a much more professional feel. I will be sending all my friends to this dealership and more specifically Brian Felt. More

Great working with LHM Toyota! Great service, easy to work with, mostly smooth process. Angela was super quick to respond via email, text ad phone. Only issue was a long wait at Great service, easy to work with, mostly smooth process. Angela was super quick to respond via email, text ad phone. Only issue was a long wait at the dealership, even though I wasn't financing, just paying cash. Also wish they would have thrown in weather mats without charging extra. More

They were awesome in every way. I was kept informed and approved all the service. They reduced the cost I live LHM Toyota! You’re the best! approved all the service. They reduced the cost I live LHM Toyota! You’re the best! More

great service Very good service just had the oil change and tires rotation done Mary Jane and John were very helpful they recommended a service contract which is Very good service just had the oil change and tires rotation done Mary Jane and John were very helpful they recommended a service contract which is a very good deal had the oil change and tires rotated in 45min Thanks again ! Great job. More

Poor Service Experience on our 2017 RAV 4 Limited We had our 2017 RAV 4 in for the 30K service last week - all fluids changed etc. The next morning I came out and it was leaking differential fluid on We had our 2017 RAV 4 in for the 30K service last week - all fluids changed etc. The next morning I came out and it was leaking differential fluid on our driveway. So, I had to take it back to get it fixed (again) as apparently a seal was pinched. Mistakes happen, I get that, so my issue was more how the return was handled at the dealer and lack of apology for my inconvenience. Since this was my wife's car it was not at home and I didn't see the puddle until I went to leave as she left when it was still dark out. So, I called the dealer, took my kids to school, then drove 15 miles across town to switch cars with her, drove to the dealer, had them fix it and then went to work myself in downtown SLC. What did all that cost me? I had to call in to work and arrived about 2 hours late, the drive and gas to go across town and then I spent a good hour on the weekend trying to scrub the oily stain off my driveway. Is it the end of the world? No it's not. BUT my issue was that at the dealer they acted like "thanks for bringing it back" and "see, we got you in right away and didn't make you wait". Not a single apology for my time, effort, inconvenience and mess that I had to clean up at home. A simple acknowledgement of that was important given the circumstances. Again, I get that mistakes happen so acknowledgment would be nice. The second thing I take issue with was that usually I thought that the dealer did a safety inspection - tire condition, brakes etc. as part of the service. I noticed when I got home that there were no notes or report on any of that. So, I don't know if that was done and notes forgotten but they were not there. Again, seems like something missed that I consider important. For comparison I had my own vehicle at Ken Garff Honda a couple of days later and all those inspections were done. In the past when I did have a leak on my Honda after an oil change at the dealer they bent over backwards to apologize and even compensated for my time and inconvenience. A completely opposite experience. I know that we are in trying times and many are stressed so things may not run perfectly. I am just giving an honest assessment of my recent service experience. I would be happy to talk to someone at the dealership about my concerns. More

Scott was amazing as was the entire experience. Cody put the final touches on my new Camry Nightshade and I'm in love. Thank you! the final touches on my new Camry Nightshade and I'm in love. Thank you! More

communication with Angela was great, she was knowledgeable about the vehicle. You were able to get me a better deal than another dealership. Angela, the finance guy and Alan were great. knowledgeable about the vehicle. You were able to get me a better deal than another dealership. Angela, the finance guy and Alan were great. More

Great service! They were quick and courteous and the waiting area is comfortable if you want to wait for your vehicle. The Total Care Auto oil change special is a great deal too. waiting area is comfortable if you want to wait for your vehicle. The Total Care Auto oil change special is a great deal too. More

Scott Anderson had the perfect match for customers like us. My wife and I did Internet searches for 2 months before deciding to purchase a RAV4 by comparison shopping at various Toyota dealerships. Our wonderfu My wife and I did Internet searches for 2 months before deciding to purchase a RAV4 by comparison shopping at various Toyota dealerships. Our wonderful, trusted friend Rob Warner (LHM mechanic) suggested that we work with Scott Anderson. Scott had the right temperament and was extremely helpful! (We resent pressure techniques and disingenuous comments intended to manipulate.) In a refreshing way, Scott helped us by coaching us along as we considered one option after another, allowing us to make the many decisions involved. Josh (Finance Dept) helped with the numerous paperwork and finalizing the contract. Later we had a serious concern about the financial agreement but it took a couple of days and 3 phone call messages before Steve Berger returned the call. We found Steve to be honest and transparent with us, for which we are very grateful. More

Romit was great, took good care of me and saw that items got done beyond just an oil change! Also scheduled for next tire visit... got done beyond just an oil change! Also scheduled for next tire visit... More