Larry H. Miller Honda Murray

Frank is a hard worker and was the one who thought to call us when the right used care arrived to get us to come back for a test drive. Wayne helped to negociate the price and worked with us to get the call us when the right used care arrived to get us to come back for a test drive. Wayne helped to negociate the price and worked with us to get the numbers where we needed them to be. Brandi rocks!She knew here stuff and it was a very smooth process through the finance department. More

I ended up paying $500 more than they had agreed. They tried to nail me for an additional $5,000. I purchased a new Honda at Larry Miller because they had the car we wanted, and they would not trade it to tried to nail me for an additional $5,000. I purchased a new Honda at Larry Miller because they had the car we wanted, and they would not trade it to the dealership we wanted to use. Larry Miller agreed to sell it to me for the price I had negotiated with the other dealership. When I sat down with the finance guy, he tried to get me to sign a note to Honda Finance without going through the details of all the costs. When I asked for the details, he said that I should sign this first, then the detail page would come later. The payment was about $100 more than I expected, so I demanded that I see the details. He was clearly irritated, but printed out the details and presented it. HE ADDED OVER $5,000 in prepaid service, interior and exterior protection, theft protection, and an extended warranty. This was in addition to sales tax, license, etc. This was all added without discussing these products/services with me. He then began his cheezy sales routine. Eventually I had all these extras removed. However, what I didn't notice was that they added $500 to the price in the final contract. I signed it - I obviously trusted them too much. We love the car, but I would never buy here again. I have dealt with other Honda dealers in the area that were great. I have purchased many cars, and 3 were at Larry Miller dealerships. 2 terrible experiences and 1 good one - not very good odds. Pat and Wayne were decent guys, but I think the finance guy and the General Manager were ... not. More

THIS DEALERSHIP IS HORRIBLE. I went in looking for a car, I explained when i went in that i had a car and was just trying to get into a better deal since i would be a first time buyer. I didnt NEED a car but I explained when i went in that i had a car and was just trying to get into a better deal since i would be a first time buyer. I didnt NEED a car but would like to see my options. They offered me the worst cars they had there, then after i said i was leaving they offered me a car that was a pretty good deal. We sat through finance haggling for over an hour. I explained i didnt have a down payment when i first walked in. 5hrs after being there they still tried to get me to put money down. AGAIN after threatening to leave they offered me a deal that was kind of decent. I signed the papers and left. 2 DAYS LATER THEY CALLED ME BACK TO SIGN SOME MORE PAPERS AND TOLD ME I HAD 20 DAYS TO PAY $1000 DOWN PAYMENT...I SAID NO FREAKIN WAY AND TO TAKE THE CAR BACK. THEY THEN TRIED TO MAKE ME PAY FOR MILEAGE USED...IF THEY DIDNT HAVE THE DEAL FINALIZED..THEY SHOULDNT HAVE GAVE ME THE CAR THINKING EVERYTHING WAS OK. THEN THEY MADE ME WAIT 45MINS JUST TO GIVE THEM THE KEYS BACK. WORST EXPERIENCE EVER WITH A DEALERSHIP....HORRIBLE!!!!!!!!!!!!!!!!!! More

This was the greatest car buying experience I have ever had. My salesperson Brad Dailey was very professional and extremely knowledgable. Both Brad and the salesmanager Jason are huge assets to your deale had. My salesperson Brad Dailey was very professional and extremely knowledgable. Both Brad and the salesmanager Jason are huge assets to your dealership and should be commended. Thank you for the excellent service, I will definitely be recommending your dealership to all of my friends and family. More

I have been a loyal customer of the brand the the dealership Larry H Miller. From this experience, I will never go back. In 07 I bought a brand new Accord V6 Navi, all options and spent over 30K. Las dealership Larry H Miller. From this experience, I will never go back. In 07 I bought a brand new Accord V6 Navi, all options and spent over 30K. Last year on my Odyssey I spent over 4k, combined close to 40K. And even with this so called loyalty these guys still want to rip you off. These guys are a bunch of xxxx bags. I wish I would have taken my car somewhere else for service. These idiots said I needed a radiator and a timing belt and water pump, so I had them replaced it on my 05 odyssey. I still was losing coolant so I decided to investigate myself and found out the head gasket was out. So I took it back and their mechanic confirmed it. The quote for a head gasket,,, over 3K! So I bought a low mileage engine and had them install it. I also requested a new water pump and timing belt since I already paid for it. Well, 14 months later, the water pump leaks like crazy. They said, warranty is only good for 12 months and 12k miles. Are you kidding me? This part is supposed to last 100k miles plus, it didn't last a fraction of that. Either they sold me a defective part, or the tech didn't install it right, OR they didn't replace it like I requested it. It is a quality escape and they never saw that happen, but yet I am supposed to take it in the pocket book. You take it to the dealer expecting the best parts and service and this is what I get. I am expressing my experience to everyone I know, and this is not going to cost them the measly 700 bucks but the word of mouth could cost them thousands and I hope I save you from going through the same headache. Go to Mark Miller or any other dealership where at least they appreciate you as a customer. Either way stay away from these xxxx bags. I am doing it myself with an Autozone part that has a lifetime warranty for 59;99 and at least I know I don't have to do it every year! BUYER BEWARE!!!!!! More

This might not be too helpful of a review, only because I went in because my maintenance light went on, and in the end no work was done/needed. But in a way this is good, as you are always ready for an "up s went in because my maintenance light went on, and in the end no work was done/needed. But in a way this is good, as you are always ready for an "up sale" from mechanics/service depts. In this case no work was suggested, they showed me that my brakes were "fair" and might need to be replaced within' the year, that my battery was good, and everything else on their inspection turned out fine. I wasn't due for an oil change, and I just had my transmission fluid changed within' this last year. So, for what it's worth, I'll be going back. More

they lied about upgrading stereo they said the stereo was 275 and we had to put 175 and they would pay the rest.we took it to store they do business with and installed a cheap one that lasted 2 months. we fo 275 and we had to put 175 and they would pay the rest.we took it to store they do business with and installed a cheap one that lasted 2 months. we found out that they never put the 100 dollars they promised and they did not have any notes about them having to pay any stereo. More

They were great and got us the vehicle we wanted and helped us get a great interest rate I would definately recommend them to anyone! helped us get a great interest rate I would definately recommend them to anyone! More