Larry H. Miller Honda Murray

The salesman Pat, did an exceptional job, and I highly recommend him . He spent about an hour and a half thoroughly explaining everything to me. He was patient, polite and professional throughout the proc recommend him . He spent about an hour and a half thoroughly explaining everything to me. He was patient, polite and professional throughout the process. As I was waiting for Pat to give me his business card before leaving the dealership, he was accompanied by one of his managers, who thanked me for visiting and asked what it would take for me to purchase a new Honda Pilot . My only question was about the total amount I would pay after making a $10,000 down payment and following the suggested 60 - month payment plan. Within 90 seconds, the so - called manager told me that I wasn’t a “friendly customer “. I have never encountered a more unprofessional, rude, and inconsiderate manager in my life . An excellent salesman can do a fantastic job for 90 minutes, yet the manager managed to ruin the whole experience in just 90 seconds . Clearly, he is well- compensated without any regard for the hard working salesman who provided such excellent service.. the manager definitely needs serious customer service training. He should check his ego at the door, and not feel intimidated by well-dressed, professional customers. We have the right to ask any questions we want , especially when it relates to lease and sale numbers . After all what could have happened in 90 seconds!!!! I guess I will look for another Honda dealer with a nicer manager . More

Service was quick and very professional. Up sale was very funny and based solely on the mileage. No one even took the time to look at the air filter which had been changed when the 60,000 mi Up sale was very funny and based solely on the mileage. No one even took the time to look at the air filter which had been changed when the 60,000 mile service was done at a different dealer. More

You guys are really nice to mi I love that car you ofert me is nice thanks ofert me is nice thanks More

Joseph our service attendant was very nice and did a good job for us. We are Unhappy about having to replace the “ missing “ splash-pan-assembly. The Last oil change was at this location in May. However, th job for us. We are Unhappy about having to replace the “ missing “ splash-pan-assembly. The Last oil change was at this location in May. However, there was no mention of the missing splash pan amongst all the suggested replacements and tires at that time of service. It was suggested to us that whoever did the last oil change forgot to replace the splash pan assembly. Sorry to tell you that this was at your location. It’s difficult to believe 8 screws holding the splash pan in place ALL mysteriously disappeared and the pan fell off . This car is garaged most of the time. We honestly feel the splash pan was not replaced after the oil change in May. We would appreciate a response. Thank you. Rick and Diane Johnson More