Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Very nice, professional and service done efficiently with minimal wait. We purchased our Jeep from this dealer and the quality of the service department will keep us coming back. minimal wait. We purchased our Jeep from this dealer and the quality of the service department will keep us coming back. More

My wife and I were ready to go out to do errands , and the low tire pressure screen came on , showing that the left front tire was way below pressure ! Knowing , it was an immediate issue ,we drove direct the low tire pressure screen came on , showing that the left front tire was way below pressure ! Knowing , it was an immediate issue ,we drove directly to the dealership ! A young man greeted us in the service bay area , where we told him of our problem ! He said he would get a Service Advisor to help us ! We normally deal with TJ , however . he must have been off ! Robbie came out and listened to our situation , and said he would have it checked out ! As usual , I received a text on my phone , to inform me , should I have any questions , to just ask . Robbie came over about 10 minutes later , and said there was a screw , too close to the bead and they were going to replace the tire ! We do have a Total Care package , we had purchased with the vehicle , which , I was happy , at this time , we had ! I was concerned that it would be the same size and brand , since the vehicle had the Blacktop Package and was a 19 inch tire . He assured me , it was ! I did check it out , and it was ! It took about an hour and a half but I was extremely pleased with the professionalism and courteous customer service , which , I have come to expect at Larry Miller here in Surprise , and this was not an exception to that ! We came to the Valley in 2014 and have used this dealership , since then . I have been a Plymouth , Dodge and Chrysler owner , since 1995, so the Corporate Brand has proven to be a great experience ! The last dealer, I did business with on the East Coast , I was with from 1995 to the time we came here ! It just is a proven situation , that I stay with a dealer , that gives great Service and Sales Experience ! At the last dealer we purchased 9 vehicles . We have purchased one vehicle since we have been here ,from JC Cohen and would not hesitate to purchase another , from him. TJ has always made sure our service experience was an efficient and timely one ! So I would highly recommend this dealer for both Sales and Service ! More

Appreciate the service department and Thomas Stream. Always courteous, keeps me posted and knowledgeable. Can trust that my repairs will be done correctly and in a timely manner. On-line scheduling i Always courteous, keeps me posted and knowledgeable. Can trust that my repairs will be done correctly and in a timely manner. On-line scheduling is easy and convenient. More

Had a great experience at your dealership. An boy Williams was looking professional and very personal. I would definitely visit your dealership again. Lana T Williams was looking professional and very personal. I would definitely visit your dealership again. Lana T More

Another great experience with the service department. Kyle got us in the next day, found the problem and had it fixed that day. Kyle is always glad to help with everything from a routine oil change to Kyle got us in the next day, found the problem and had it fixed that day. Kyle is always glad to help with everything from a routine oil change to our recent alternator replacement. Great to have a service rep and department that you can trust. More

Duane in service has always been friendly and professional every time I come in for any service needs. He communicates throughout the process when my vehicle has had to stay more than a day. Grea professional every time I come in for any service needs. He communicates throughout the process when my vehicle has had to stay more than a day. Great service, Thank you. More

TJ and the Service Team are awesome. The service is done TJ and the Service Team are awesome. The service is done quickly and the truck is always left clean! Thank you for your hard work! TJ and the Service Team are awesome. The service is done quickly and the truck is always left clean! Thank you for your hard work! More

Robbie was awesome. He approached me, as soon as I pulled in, he looked everything up for me, let me know, that they would be glad to take me home, if I did not want to wait, a great option. When the pulled in, he looked everything up for me, let me know, that they would be glad to take me home, if I did not want to wait, a great option. When the car was done, he came and sat down, and explained everything that was done, and asked if I had any questions. I will request him next time. Thanks, ever so much More

Having recently moved to AZ, this was my first visit. I was very pleased with the staff and service and plan to return for future service needs. was very pleased with the staff and service and plan to return for future service needs. More

****DO NOT USE THIS DEALERSHIP FOR SERVICE**** I have all my vehicles serviced by the local dealership. I will never take my 2018 Ram 2500 back to this dealership for service. I would recommend that if you d my vehicles serviced by the local dealership. I will never take my 2018 Ram 2500 back to this dealership for service. I would recommend that if you do go here that you question everything that they tell you. At my last recommended oil change I had them look at the brakes as they would squeak when coming to a stop, at that time they said everything was fine. My brakes continued to squeak, I was due for another oil change ( I do them every 5K miles with synthetic oil) so I asked them to check the brakes again as they continued to squeak. Was told this time that the rotors maybe glazed over, and may need to be resurfaced. I have had this occur on other vehicles before so it was no big deal. Then I was told that I needed to do the recommended maintenance of trans flush, trans filters, brake fluid change, and power steering flush, when asked how much that would be the service advisor said with the rotors and all that it would be $782. I said ok, then as he was typing it all up I got to thinking that when I had the transfer case fluid changed at 30k they said I wasn't due till 60k, so I asked the advisor to pull up my owners manual recommended maintenance schedule ( I thought this would be something that he would have access to right there on his computer). After a few minutes he still didn't have it so I pulled it up on my iPad, it showed that everything he had mentioned wasn't due till 60k miles. When I showed this to him he stated that since we lived in AZ that it was considered "Heavy duty use of the vehicle like police, fleet, taxi." and the recommended milage intervals for maintenance are cut in 1/2. I then asked where it said in the manual that AZ operated vehicles are considered Heavy duty use of the vehicle and mileage is cut in 1/2, he then gave me a print out that said: Heavy Duty Use Of The Vehicle: Change engine oil at 4,000 miles (6,500km), or 350 hours of engine run time if the vehicle is operated in a dusty and off road environment, or is predominately at idle or only very low engine RPM's. This type of vehicle use is considered Serve Duty I said that says oil change, and shows nothing about everything else, he then said that there is Manufactured recommenced maintenance schedule and Dealer recommended maintenance schedule. I then asked to please give me a copy of the dealer recommended maintenance schedule as I should have that, he wasn't able to provide that to me. At this point it seemed with the facts that I had, the service advisor was trying to take advantage of me. I said since its Saturday I'm sure the service manager is off, that's when I looked at his business card and realized that I was dealing with the Assistant Service manager. I asked for my truck back as I didn't want them doing any work on it, however they had started the oil change so I had to let them finish that. While waiting I called Larry Miller Ram in Peoria, AZ and Avondale, AZ. asked what needed to be done at 40k miles for recommended service and they said oil change and the rest wasn't due till 60k. When I got the truck back. The inspection report showed that my wipers are good. So why is it that my passenger wiper no longer sits correctly on the windshield and you can see this because of the water that didn't clear when using the washer fluid to clean the windshield, but is marked good on the inspection. Now it makes me wonder what else was marked green that actually needs attention! I truly feel bad and wonder how many people have trusted this dealership with their service and have spent unnecessary money for "Recommended Services" that were not needed at that time. I now wonder if I had not caught it, and actually spent the money if at 60k miles they would have recommended the same services again. Just keep it simple and don't go here for service. Only reason for 1 star is because I had to More