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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
981 Reviews

981 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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September 12, 2024

Great service. Part had a delay but was kept up to date well. Installed same day it was in More

by NH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaeland "KT" Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Queen
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Hilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

We have been dealing with this dealership for over eight years and have always received excellent service. They are curteous and pleasant to work with. If there is a problem they discuss it with you first t More

by wendy_w98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tylor Sheedy
September 09, 2024

Friendly & efficient service is always the perception l have with the dealership. Great communication from service staff. More

by mredsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
September 09, 2024

I was taken care of by Jordan today and took care of my problem in less than 1 hour. Did a great job! More

by gcarrasco7111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
September 08, 2024

Went for an express oil change with an appointment. Got to the appointment on time and was told it would be 2 1/2 hours wait. Told 2 of the 4 technicians called out and there are appointments every 2 More

by richnpattie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa
Sep 10, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience wasn't as transparent as we strive for it to be. We understand that trust and transparency are crucial in this process, and we want to make sure that we address any concerns you may have. Please reach out to us at your earliest convenience so that we can work together to resolve any issues and make sure you're completely satisfied.

September 08, 2024

I went for an oil change on a Saturday. The service writer seemed annoyed right from the beginning. First it seemed because I didn’t have an appointment and it carried on through the entire More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa
Sep 10, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for reaching out. We want all our customers to feel taken care of during their service visit. I’d appreciate the opportunity to learn more about the communication issues and the poor attitude you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. Thank you and have a great day. ~ Jesus Garate, General Manager

September 08, 2024

I was on a long road trip pulling a camper when my Ram truck got stuck in 4 wheel drive, I was supposed to be in Phoenix for 1 night, Tyler at Larry Miller surprise did everything possible t get me on the More

by Andre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2024

Sean is fantastic. In fact, everyone I’ve worked with: Sean, Troy, the woman who answered the service department call, the parts manager, and Blake in sales are all c More

by Amandamcadams2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy.
September 08, 2024

The staff were incredibly kind, and the examination was thorough. Everything was explained clearly and in great detail. More

by min
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Salazar
September 07, 2024

The service advisor communicated with me through the entire process of the repairs on my vehicle. More

by magnumman_us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
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