Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Mike Queen is a great service writer! Very informative and honest! Will be coming back again! Very informative and honest! Will be coming back again! More

I highly recommend taking your car to get services done at Larry H Miller, Michael queen was my services specialist and he was able to answer all my questions I had about my car and very knowledgeable abou at Larry H Miller, Michael queen was my services specialist and he was able to answer all my questions I had about my car and very knowledgeable about products they have to offer. More

Mike is always very helpful and efficient in service! I always make my appointments with him and I’m never let down. I always make my appointments with him and I’m never let down. More

I had a great experience here! Mike Queen was very helpful and honest. He was perfectly on time for my appointment and let me know exactly what my car needed! Mike Queen was very helpful and honest. He was perfectly on time for my appointment and let me know exactly what my car needed! More

Just a heads up. Do yourself a favor!!! Used this place for years. It has gone downhill at the service department. Just trying to save people time. Do yourself a favor!!! Used this place for years. It has gone downhill at the service department. Just trying to save people time. More

Work was performed and billed that was not necessary. I talked with the general manager and instead of helping me I left felling like they were to good to help a Mexican American senior citizen Vietnam v I talked with the general manager and instead of helping me I left felling like they were to good to help a Mexican American senior citizen Vietnam veteran. I will never deal with these crocks again and will tell everyone about their actions. More

Made an APPOINTMENT over three weeks ago to get my car looked at on Thursday the 21st of April 2022 at 0730; when I got there and explained what was going on the assistant service manager Michael McQueen looked at on Thursday the 21st of April 2022 at 0730; when I got there and explained what was going on the assistant service manager Michael McQueen started to dole out excuses of why my car may not even get looked at on this day, in fact he stated that they had over 150 autos in the service department at this time (overbooked). Of course I asked, what was the purpose of having an appointment if my car wasn’t going to looked at. He stated that it was for him to write up the complaints (that’s a new one). He further stated that if they had to do what he thought they might (worse case scenario) I wouldn’t get my car back until maybe Tuesday the next week; then he asked if I was ok with leaving the car until the next week, which I wasn’t. Oh, did I mention that I had an appointment to get the car checked out or diagnosed Thursday 4/22/22. Apparently this is a new twist on getting rid of Chrysler customers, maybe it was the fact that they overbook, and really don’t care about this thing called service. I am completely dissatisfied with this lack of service and am seeking out answers from the parent company Asbury Automotive Group, maybe they would be interested in getting to the bottom of this seemingly common occurrence at this dealership, until then I will seek out other sources for my warranty work. More

I bought a $90 --3 pack oil change from them and got exactly one oil change for that and supplied my own synthetic oil. When I went to get my next oil change they said I didn't have the plan anymore be exactly one oil change for that and supplied my own synthetic oil. When I went to get my next oil change they said I didn't have the plan anymore because I had traded trucks and the package was vehicle specific. No apologies--just tough luck. Never again--I will go anywhere else. I guess they figure $90 for an oil change is about right More

I only go through Shelby when it comes to servicing my vehicles. He is the type of person that will fix it himself if he has to. I have never seen customer service like that before I met him. He doesn' vehicles. He is the type of person that will fix it himself if he has to. I have never seen customer service like that before I met him. He doesn't require someone looking over his shoulder to make sure it gets done either. Follows up instantly, and is also very courteous. Prefer Shelby, and will always do so. More

Brandon has done it again ! ! My son car locked him out and I called Brandon for advice. With out hesitation he got up and drove to my son. We have not only gained a car salesman ! My son car locked him out and I called Brandon for advice. With out hesitation he got up and drove to my son. We have not only gained a car salesman but a life long friend. Someone we can trust with our kids. Thank you so much for your dedication to your customers! Highly recommended. More