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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center
Surprise, AZ
978 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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978 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center
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December 05, 2022
Judd and Kyle provided exceptional service in a situation where my family and I were traveling and broken down. The level of communication and service was world-class and much appreciated. I would HIGHLY rec where my family and I were traveling and broken down. The level of communication and service was world-class and much appreciated. I would HIGHLY recommend this dealership. More
by billwheelercolo
Employees Worked With
Judd Kall, Kyle Kreuziger
October 17, 2022
I would give 0 stars if I could! ! The service department is terrible!! We have never had our vehicles done when promised and we are glad to have a new dealership to go to now. I do ! The service department is terrible!! We have never had our vehicles done when promised and we are glad to have a new dealership to go to now. I do not recommend this dealership at all. You will be sorry!!!!!! More
by B
Employees Worked With
September 23, 2022
Don’t trust service. They will lie and say work was done and they didn’t do anything. The salesmen will sell you used cars that are not safe to drive. I have bought 8 car They will lie and say work was done and they didn’t do anything. The salesmen will sell you used cars that are not safe to drive. I have bought 8 cars here and will never purchase another one after the last year we have had with the lies and putting my family in jeopardy on the already dangerous roads. More
by Whitney
Employees Worked With
Judd Kall
September 20, 2022
Totally disappointed! Made a service "Appointment" on Thursday for the following Tuesday, they couldn't "get me in" Until then. Showed up on time and was told it would be Made a service "Appointment" on Thursday for the following Tuesday, they couldn't "get me in" Until then. Showed up on time and was told it would be Thursday or Friday before they would even look at it to diagnose the problem. (the passenger side window had fallen into the door) What the heck was the "appointment" for? Why didn't they just tell me you no longer need nor want my business. Oh wait! they just did! More
by billmekola
Employees Worked With
July 25, 2022
Good Afternoon, I tried the dealership for the first time since recently moving to AZ. I explained to the service advisor I would like to use some of my 22,000 jeep points for my service. I was told absolu since recently moving to AZ. I explained to the service advisor I would like to use some of my 22,000 jeep points for my service. I was told absolutely, After the service was completed I was asked for the credit card and I asked again about using my Jeep points. A different service advisor stated it is a customer program. I showed both advisors the website for my jeep card states to request the service manager or sales manager to assist with the points. The 2nd service advisor gave the 1st advisor a phone number to call. 20 minutes later they both came up and stated the points could not be used because they missed the call center by 2 minutes. I stated, take my information, (they had already run my credit card and then reversed the charges once) and get it resolved on Monday. The 2nd advisor with the beard stated they could not do it. I asked why not you can just give me another refund on Monday after you sort out the points issue. The 2nd advisor stated refunds are only given on the day of the service. The 2nd advisor was quick to let us know, if we didn't like it, we could leave our jeep and come back Monday. Not really an experience anyone should have to go through. Judd, I would like for you to look into this and figure out 1. why was this not addressed on Saturday, especially since it was made clear upfront the points were to be used. 2. Why does Service Advisor 2 (short guy with Beard and red shirt on Saturday) think it is ok to speak to customers in this manner. 3. Educate the employees. These points are a great retention tool to help drive business to your store. Why make the customer jump through hoops? More
by kaos4321
July 03, 2022
Michael provided great customer service answered all our questions and is very knowledgeable with any questions about our vehicle. questions and is very knowledgeable with any questions about our vehicle. More
by Adkins
Employees Worked With
July 02, 2022
Michael Queen is great in service! He helped with all my questions and provided great customer service! He helped with all my questions and provided great customer service! More
by Jmglmf2
Employees Worked With
July 02, 2022
Excellent communication. Great service, very professional. High recommended. Michael was very friendly, professional and helpful. Highly recommend! Great service, very professional. High recommended. Michael was very friendly, professional and helpful. Highly recommend! More
by Ferry Wife
Employees Worked With
