Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

I took my car into Larry H Miller a little bit ago to get an alignment on my vehicle and despite it not being a dodge, Christian did a good job in ensuring that my vehicle was done fast and correct. Always w an alignment on my vehicle and despite it not being a dodge, Christian did a good job in ensuring that my vehicle was done fast and correct. Always will go to Christian as his customer service is very good and always goes the extra mile. More

Christian is attentive and thorough and always makes you feel welcome and valued as a customer. He is an asset to Larry Miller and I’ll certainly return there for my service work on my Jeep Grand Wagoneer. feel welcome and valued as a customer. He is an asset to Larry Miller and I’ll certainly return there for my service work on my Jeep Grand Wagoneer. Keep up the good work, Christian! More

Michael Queen is shady he tried to make me spend $1,300. 00 more than I had to spend to fix my car, he lies about repairs needed. Thank god I have mechanic friends to guide me. That's the only reason I didn' 00 more than I had to spend to fix my car, he lies about repairs needed. Thank god I have mechanic friends to guide me. That's the only reason I didn't get taken. Michael should not be working there I hope he has not ripped anyone else off. If you deal with anyone over there use Tom he helped me get my car going, super good guy. More

I would give 0 stars if I could! ! The service department is terrible!! We have never had our vehicles done when promised and we are glad to have a new dealership to go to now. I do ! The service department is terrible!! We have never had our vehicles done when promised and we are glad to have a new dealership to go to now. I do not recommend this dealership at all. You will be sorry!!!!!! More

Don’t trust service. They will lie and say work was done and they didn’t do anything. The salesmen will sell you used cars that are not safe to drive. I have bought 8 car They will lie and say work was done and they didn’t do anything. The salesmen will sell you used cars that are not safe to drive. I have bought 8 cars here and will never purchase another one after the last year we have had with the lies and putting my family in jeopardy on the already dangerous roads. More

Totally disappointed! Made a service "Appointment" on Thursday for the following Tuesday, they couldn't "get me in" Until then. Showed up on time and was told it would be Made a service "Appointment" on Thursday for the following Tuesday, they couldn't "get me in" Until then. Showed up on time and was told it would be Thursday or Friday before they would even look at it to diagnose the problem. (the passenger side window had fallen into the door) What the heck was the "appointment" for? Why didn't they just tell me you no longer need nor want my business. Oh wait! they just did! More

The Service Department was great. Got me in and our quick. Also a good experience Got me in and our quick. Also a good experience More

Good Afternoon, I tried the dealership for the first time since recently moving to AZ. I explained to the service advisor I would like to use some of my 22,000 jeep points for my service. I was told absolu since recently moving to AZ. I explained to the service advisor I would like to use some of my 22,000 jeep points for my service. I was told absolutely, After the service was completed I was asked for the credit card and I asked again about using my Jeep points. A different service advisor stated it is a customer program. I showed both advisors the website for my jeep card states to request the service manager or sales manager to assist with the points. The 2nd service advisor gave the 1st advisor a phone number to call. 20 minutes later they both came up and stated the points could not be used because they missed the call center by 2 minutes. I stated, take my information, (they had already run my credit card and then reversed the charges once) and get it resolved on Monday. The 2nd advisor with the beard stated they could not do it. I asked why not you can just give me another refund on Monday after you sort out the points issue. The 2nd advisor stated refunds are only given on the day of the service. The 2nd advisor was quick to let us know, if we didn't like it, we could leave our jeep and come back Monday. Not really an experience anyone should have to go through. Judd, I would like for you to look into this and figure out 1. why was this not addressed on Saturday, especially since it was made clear upfront the points were to be used. 2. Why does Service Advisor 2 (short guy with Beard and red shirt on Saturday) think it is ok to speak to customers in this manner. 3. Educate the employees. These points are a great retention tool to help drive business to your store. Why make the customer jump through hoops? More

Excellent customer service, outstanding attitude, very organized individual with an amazing team. Fantastic Job to you and your staff. organized individual with an amazing team. Fantastic Job to you and your staff. More