Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Terrible experience with the service department. If I can rate zero stars I would. Do not go here if you value your vehicle. My truck had been in the shop since the beginning of June. I originally b If I can rate zero stars I would. Do not go here if you value your vehicle. My truck had been in the shop since the beginning of June. I originally brought it there for some starting issues which was supposedly fixed on the 7th. Me not thinking anything of it went to start the truck the next morning on the 8th and realized I had the same issue but even worse. I brought it back to them on the 8th and told them I had the same issue. My truck sat there from the 8th until the 12th and some where in that time frame my vehicle was hit on the lot. I was not told about this and there was a ton of back and forth with me just trying to get an update on the starting issue. After picking the truck up on now the 28th of June, I did not think to check the vehicle over at that time because of the dealer closing for the day. I decided hey I haven’t seen my vehicle in a while and I want to glance of it once I got home. The first thing I noticed was a big white mark on my blue paint on the passenger side. As I got a closer look, I realized there was damage on the rear passenger quarter panel, the cab and rear door. There was no prior damage or accidents before any of this. At this time the dealership had closed and I could not reach out. I got in touch with my service advisor the following day and informed him of this issue. I asked to see pictures of the initial check in on the first and when ever they checked it in again to compare. This is where I discovered it wasn’t checked back in until the 12th. There was no damage on the truck in the first picture and when I received the other check in photo, you can see it clear as day. I immediately got the blame for it since I took it home for less than 24 hours. I got in contact with the service manager and requested video footage of the truck there and never received it. They ended up taking ownership of the damage and I brought it back to them for the repair. After getting my truck back today on the 14th of July, I examined the spot that was repaired and noticed an orange peel look and texture to the paint and swirls everywhere! I was extremely frustrated at this point and decided to just go home. I’m a car guy and I’m sure anyone else that values their vehicles will notice this. Keep in mind this whole time I never received an ”I’m sorry for the inconveniences” no courtesy vehicle or nothing, just here’s your keys and go. I wanted to share my experience so this doesn’t happen to another customer again. More

Worst service person I’ve ever encountered. I will drive a lot further to take my vehicles to another dealership. Tom is impossible to get ahold of, won’t answer his phone and will not call you I will drive a lot further to take my vehicles to another dealership. Tom is impossible to get ahold of, won’t answer his phone and will not call you back. When I walked Into the dealership he was sitting at his desk playing on his phone. I called his desk and he didn’t even bother to look at the phone. Larry Miller is losing business with this guy. More

The 2016 Jeep Patriot that I bought looked new, low mileage. I have had a problem with squeaky brakes, Service dept wouldn't fix! Now there is a problem with the transmission,the Jeep jerks and I tho mileage. I have had a problem with squeaky brakes, Service dept wouldn't fix! Now there is a problem with the transmission,the Jeep jerks and I thought it was that the Jeep needed a tuneup, I put several gas treatments to clean the carburetor and injectors, didn't help! I tried to check the transmission fluid but there wasn't a dip stick to use! This Jeep has problems! More

No resolution in regards to a warranty issue. I’ve been trying to get this issue resolved for over 5-6 months I’ve been trying to get this issue resolved for over 5-6 months More

I have purchased two cars from this dealer and all my service goes through Mr. Rodriguez. I appreciate his honesty and professionalism every time I get service done. Thank you Tom. service goes through Mr. Rodriguez. I appreciate his honesty and professionalism every time I get service done. Thank you Tom. More

Tried to set up appointment to get the radio repaired or replaced. I was told they are to busy busy so I asked when can I get an appointment and I was told “ you have to drop your car off and leave it” unti replaced. I was told they are to busy busy so I asked when can I get an appointment and I was told “ you have to drop your car off and leave it” until they can fit it in. More