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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
977 Reviews

977 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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February 20, 2024

Chris Melendez was very informative and helpful was very polite liked the printout on my vehicle very helpfull More

by sandybrooks53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Melendez
February 18, 2024

I've been buying cars and getting them serviced here for 12 years now! Trustworthy service techs, and sales team that definitely goes the extra mile to try to get you the best deal. I have purchased 4 vehi More

by rcbyrne4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Melendez
February 17, 2024

I have a pro master, and most ram dealers seem to not want to service them. This group was wonderful. Easy to set up an appointment, very welcoming and friendly while I waited. They got the servicing. I More

by Christine1bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick - five stars!
February 17, 2024

TJ is great… always providing all the info needed and makes sure you feel your vehicle problem is just as important to him as it is to me. More

by John Trevino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2024

this is one of the best Dodge dealerships in this area and I would recommend to friends and family More

by Rb5616108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Castro
February 16, 2024

Time was much better than expected. Ride home was great because I didn't have to wait long. The recommended service was a bit too pricey for my budget. I turned down the service offe More

by Daveallwine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2024

My vehicle has been with you since Nov 1, 2023 and today is Feb 15, 2024... That is 3 1/2 months!!!! I have not heard from anyone in 3 weeks!!!! I've been told numerous times, "it will be ready next week... More

by Abigail R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Abigail R responded

Where's my Jeep?

February 16, 2024

Took my Ram 2500 for a leaking water pump, still was under warranty…they had it back to me within 48 hrs…good service, More

by retroran00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kreuziger
February 15, 2024

Did not check car in on time despite car being on lot. Poor communication throughout service. Not up front with added costs. More

by amflynn133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
troy
Feb 17, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

I'm truly sorry to hear that your service experience did not meet your expectations. Timeliness and clear communication are core to our service, and it seems we fell short. Rest assured, this is not the standard we aim for. I understand how frustrating delays and unexpected costs can be, and I want to make this right. If we have not yet resolved this issue to your satisfaction, I invite you to reach out directly to me so we can address your concerns promptly. - Jesus Garate, General Manager, (623) 537-5000

February 15, 2024

In the service department they always get the job done. They are always professional and courteous More

by hutch1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
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