Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Kyle from the service desk was exceptional to work with. Always kept me in the loop and was extremely professional. 10/10. Would come again. Always kept me in the loop and was extremely professional. 10/10. Would come again. More

Over the last 2 years, I could not begin to write all the issues with both the Sales Dept as well as the Service Dept. Today was just the tip of the iceberg. Although I have had issues in the past, I receive issues with both the Sales Dept as well as the Service Dept. Today was just the tip of the iceberg. Although I have had issues in the past, I received an email with a Oil Change Special via email for 79.00 IF i made and appt after 1:00 pm M-F. I took them up on this offer and set an appointment. Since I had made a reservation (appt) to get this done, I would think you may not necessarily drop off and get right in, however when i was informed it would be a 2 hour wait to get my truck in, I thought what the heck. What was the advantage of setting an appointment?? Again, if this was the only issue I have ever had with this dealership, I would chalk it up to bad timing. Without going into great detail, it all started with buying the truck. Being told it was a Certified Warranty Truck that carried a 7 year 70,000 mile coverage, only to find out this was a warranty that they added as an aftermarket warranty that had quite a few limitations. Such as sun visors are NOT covered. What truck has less than 25000 miles on it and both visors are broken. They of course covered both visors to be fixed for the deductible of $100.00. There are a few other issues but dont want to write a novel here. I think there are 3 different business's under one roof here and NON of them talk with each other to provide any kind of acceptable customer service. I hope the manufactures rep can be advised that this dealership needs some serious attention when it come to CUSTOMER SERVICE. More

I was inconvenienced, lied to, and ignored during the duration of my service appointment! I missed work and was late due to poor communication on the service department’s behalf. I requested to speak wit duration of my service appointment! I missed work and was late due to poor communication on the service department’s behalf. I requested to speak with the GM multiple times and have yet to hear from them. I do NOT recommend! More

Initial contact was good then everything went downhill from that point. Vehicle was brought in due to issues with the traction control system and check engine light on. First, parts were told that they do from that point. Vehicle was brought in due to issues with the traction control system and check engine light on. First, parts were told that they don't make them anymore due to covid. Took several days to find. 2nd, communication was spotty at best due to the lack of communication as to when vehicle was completed or the difficulty that the technician was having installing part. 3rd I had to call after two weeks to find out if car was done, I had to talk to the service manager to get a straight answer and then while I was talking to him he was typing to the service advisor who was off asking him if the car was done. Neverless, I had been in there three time in the past eight months and service and customer service has been sliding downward. If I need to go back I'll choose another dealership. and my vehicle wasn't washed afterwards. More

I felt like I was just a number when I purchased my truck and that they were more worried about getting the sale and in to the next victim. My truck was very poorly detailed and still has soda spill stains i and that they were more worried about getting the sale and in to the next victim. My truck was very poorly detailed and still has soda spill stains in the interior. They never gave me my floor mats and I had to go back and ask for them. I had negotiated a bedliner into the deal and was told someone would call me in a week and never received a call and called back almost three weeks later. I only received 1 key at delivery and they told me they would get it when it came back in for the service and I reminded Jerry my sales person when I made the appointment and had to tell him again on the day I brought the vehicle in to do it or it would’ve been forgotten. I also received the vehicle with 12% left for my oil change on delivery and had to complain about that. They did do the oil change at the time that I got the bedliner installed but they never reset the oil change light when I picked the vehicle up from service. Also they told me they would detail the vehicle and what I received was a subpar car wash. They ran the windshield wiper to clear off the water on the windshield so there were watermarks left from that. They wiped my rear window off with what appeared to be a dirty rag because the rear window was all streaks. I had another appointment so I couldn’t go back right away but I text Kyle the service advisor and he never responded back to me. I had my son and a friend that were looking to purchase a vehicle and I told them my issues and they went to a different dealer so because of the bad experience I had you lost out on a couple sales. I decided to stay local so I didn’t have to travel for my service and may have made a bad choice. More