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Larry H. Miller Chrysler Jeep Dodge Ram Surprise
Surprise, AZ
2,008 Reviews
Larry H. Miller Chrysler Jeep Dodge Ram Surprise is a new and used car dealership offering a full lineup of Chrysler, Dodge, Jeep, and RAM vehicles serving customers in the Avondale, Goodyear, Buckeye, Waddell, El Mirage, Glendale, Peoria, and the greater Phoenix area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler, Dodge, Jeep, and RAM parts and accessories. Visit our website for Chrysler, Dodge, Jeep, and RAM incentives and to search our large selection of cars, trucks, and SUVs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,008 reviews
February 11, 2024
My car radio started malfunctioning. Calling my contacts on its own, switching stations, the repeat button kept beeping, maps would zoom in and out, among other things. I was literally d Calling my contacts on its own, switching stations, the repeat button kept beeping, maps would zoom in and out, among other things. I was literally driving Christine! lol! Called in to the dealership and talked to Jordan. He ordered my new radio and told me he would call when it was in. It didn’t take long and I was scheduled with Nicholas. He checked me in and he called an Uber to take me home. He had it ready before the end of the day, and he had an Uber pick me up to take me back to the dealership. They know how to take care of their customers. I always get great service here! I’ll never go anywhere else to get my Charger serviced. ⭐️⭐️⭐️⭐️⭐️ More
by Bianca Pena
Employees Worked With
Nicholas
February 11, 2024
Our service advisor is an excellent ambassador for the dealership! He went above and beyond what one normally would expect, making sure that we were taken care off! Very helpful and professional! dealership! He went above and beyond what one normally would expect, making sure that we were taken care off! Very helpful and professional! More
by kchant
Employees Worked With
Alejandro Castro
February 10, 2024
Jordan in Service was a pleasure to work with, he made sure I was not held up unnecessarily for:my repair and we appreciate it! In and out! Thank you Sir! sure I was not held up unnecessarily for:my repair and we appreciate it! In and out! Thank you Sir! More
by ericsnewaddress@yahoo.com
Employees Worked With
Jordan
February 09, 2024
My husband and I ordered a 2024 Wrangler in June, and our salesman, Sean, neglected to inform us that the manual transmissions were currently under recall. He told us it should be done in 2-4 months, and eve salesman, Sean, neglected to inform us that the manual transmissions were currently under recall. He told us it should be done in 2-4 months, and even bragged about how he was really good at getting orders done before others, showing us other customers' orders that were partially complete. Unfortunately, the auto workers shutdown happened about 3 months afterwards, and after waiting 6 months, our new jeep had had no updates beyond receiving a VIN number. At that point, we had no idea if or when our order would ever be complete and had to look at used cars. We ended up buying a used Jeep from another dealership. Later on, Sean texted us finally telling us our Jeep would be ready in a few weeks. I respectfully told him that due to the extenuating circumstances and the more than doubled wait time, we had to cancel our order. He did not reply, but texted me another update the next week, in which I once again reminded him we would not be purchasing the vehicle. The manager then called me and promised he would look into transferring our $500 deposit to the service department if possible. We never heard back from this manager. Sean texted me one final time saying the car was in, out of curiosity, I asked if they raised the price. They had, and when I once again reminded him I would not be buying the vehicle, he sent me a string of incredibly unprofessional texts. We will not be doing business with this dealership ever again and will instead drive to another Jeep dealership for any service needs in the future. I was appalled by Sean's willingness to ignore my 3 different notifications that I was no longer interested in purchasing the vehicle due to the dealership's lack of transparency regarding the manual transmission recall, the extended wait time without any communication, and the unprofessionalism in Sean's responses when he finally realized he wouldn't be getting a sale (along with the manager's unprofessionalism in assuring us he would try to find a way to give us a credit on our deposit, then never getting back to us). I would definitely recommend taking your business elsewhere! More
by samanthadodenhoff
Employees Worked With
February 08, 2024
My experience was pretty great. Any issues or questions were solved immediately by their team. Any issues or questions were solved immediately by their team. More
by spiritlived
February 05, 2024
Dropped our new truck off with an appointment. Previously told it would take up to three days. When we dropped it off we were told it would be up to five days which affected our weekend plans. We Previously told it would take up to three days. When we dropped it off we were told it would be up to five days which affected our weekend plans. We asked if we could bring it back when they were ready to work on it and was told we would be put in the back of the line for service. It’s ridiculous that we can’t have it for the weekend without losing our place since they aren’t working on it anyway And no rental car was offered so we had to work around only having 1 vehicle for a week for a recall and warranty work. 😡 When we did pick it up, they hadn't even washed it. We were told that they couldn't wash dually trucks. Funny, they keep the dually trucks clean that are on their lot to sell but apparently can't wash them after they sell them. Just overall bad service. More
by KFrenchContreras
Employees Worked With
Alex
