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Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.5
1,971 Reviews
Larry H. Miller Chrysler Jeep Dodge Ram Surprise is a new and used car dealership offering a full lineup of Chrysler, Dodge, Jeep, and RAM vehicles serving customers in the Avondale, Goodyear, Buckeye, Waddell, El Mirage, Glendale, Peoria, and the greater Phoenix area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler, Dodge, Jeep, and RAM parts and accessories. Visit our website for Chrysler, Dodge, Jeep, and RAM incentives and to search our large selection of cars, trucks, and SUVs.
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13165 N Autoshow Ave

Surprise, AZ

85388

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Showing 1,971 reviews

September 07, 2024

Set an appointment for oil change and tire rotation. I dropped off the vehicle at 1pm and it was done and washed by 3pm. AWESOME!! More

by lstephe2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa was my Service Technician
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September 07, 2024

I went into the dealership for an oil change without an appointment and I was taking care of very professionally by Sean. My service was completed in one hour even had the truck washed. Thank you very much More

by freeman.randy53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 07, 2024

This dealership does not give you a car even when it's a recall! Not recommended to anyone. More

by Patti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Kreuziger
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Sep 08, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello Patti, I'm truly sorry for the disappointing experience you had with our service center. This does not meet our standards, and I apologize for the lack of communication and the inconvenience you've faced with the recall you had remedied. Your feedback is invaluable to us, and I will address this issue with our team to ensure we improve and find a solution for future guests. Thank you and have a great weekend.

Sep 10, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello Patti, I'm truly sorry for the disappointing experience you had with our service center. This does not meet our standards, and I apologize for the lack of communication and the inconvenience you've faced with the recall you had remedied. Your feedback is invaluable to us, and I will address this issue with our team to ensure we improve and find a solution for future guests. Thank you and have a great weekend.

September 06, 2024

Knowledgeable staff. Very friendly, respectful of time. Very thorough explanation of how my new vehicle works. More

by Heather & Jonathan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chace Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 06, 2024

Recently worked with service - Tj + Micky were so helpful! Got my Jeep working perfectly. Really appreciate them both taking the time to figure out the problem and they were very communicative throug More

by Elizabeth Flores
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micky
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Sep 08, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for the great review! TJ and Mickey are very important members of our team. We will relay the kudos. Thank you and have a great weekend. ~ Jesus Garate, General Manager

September 06, 2024

They are very professional and helpful. They did a great service job and I was very pleased with everyone More

by doriemerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Sep 08, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you so much for the five star review! Please let us know if you need help with anything auto related in the future. Have a great weekend! ~ Jesus Garate, General Manager

September 06, 2024

Terrible. Made an appointment for an oil change at 0700. Arrived at 0645 and was the second vehicle in line through the Express Oil Change Lane. Dealership doe More

by mhuerta
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Sep 07, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, we apologize for any frustration that you experienced due to long wait times and poor communication. We understand that this is not the level of service that our customers deserve, and we would like to make it right. We are committed to improving our communication and reducing wait times in the future. We will be reaching out shortly to discuss how to make this right. Thank you and have a great day!

September 05, 2024

Great Dealership, always good service on my vehicle on time & friendly. Vehicle ready when promised. More

by Ronald.hager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 05, 2024

Jerry was great! The best car buying experience we have ever had. We highly recommend them. More

by Jen
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Reis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 05, 2024

Always something. I will now find a new dealer to work with. There is always a problem More

by Williambonamo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Sep 07, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. We will be reaching out to discuss shortly. Thank you and have a great day.

Sep 09, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. We will be reaching out to discuss shortly. Thank you and have a great day.

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