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Larry H. Miller Chrysler Jeep Dodge Ram Surprise
Surprise, AZ
2,003 Reviews
Larry H. Miller Chrysler Jeep Dodge Ram Surprise is a new and used car dealership offering a full lineup of Chrysler, Dodge, Jeep, and RAM vehicles serving customers in the Avondale, Goodyear, Buckeye, Waddell, El Mirage, Glendale, Peoria, and the greater Phoenix area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler, Dodge, Jeep, and RAM parts and accessories. Visit our website for Chrysler, Dodge, Jeep, and RAM incentives and to search our large selection of cars, trucks, and SUVs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,003 reviews
September 29, 2024
My jeep in the shop for 3 weeks and no loaner car nor rental. Customer relations in Detroit hung up on me 3 times when I was told I have to call? Ridiculous!!! And I have the extended warranty too!! Tom rental. Customer relations in Detroit hung up on me 3 times when I was told I have to call? Ridiculous!!! And I have the extended warranty too!! Tom Rodriguez was my service advisor and I guess his hands were tied but someone should make the extra effort to help their customers when they have NO transportation. Shame, shame!!!! Unacceptable. Our other vehicle was being used by my daughter for a job she had in California. Thank goodness I have great neighbors who took care of our needs. More
by Swiper2
Employees Worked With
Tom Rodriguez
September 28, 2024
Sales was fine, but service is pretty bad. Had my car towed in on a Monday, made an appointment and they didnt look at it until Thursday. Finally on Friday called to tell me it was fine and th Had my car towed in on a Monday, made an appointment and they didnt look at it until Thursday. Finally on Friday called to tell me it was fine and they couldn't verify the problem.I'll be going to a different place for service going forward. More
by Sara
Employees Worked With
Jordan
September 26, 2024
Started at time of appointment and done about 45 minutes later. Good price on oil change plan later. Good price on oil change plan More
by cvdodd59
Employees Worked With
September 26, 2024
We like Larry H Miller surprise service department because they are always friendly and knowledgeable because they are always friendly and knowledgeable More
by 2bthomas0808
Employees Worked With
September 26, 2024
I had the best experience working with Craig Finkey and Jason Hilton at Larry Miller Jeep in Surprise. They were both extremely attentive to my needs, providing exceptional customer service from start to f Jason Hilton at Larry Miller Jeep in Surprise. They were both extremely attentive to my needs, providing exceptional customer service from start to finish. Their professionalism and dedication made the entire process smooth and stress-free. I highly recommend visiting this dealership and working with Craig and Jason if you're in the market for a new vehicle. They truly go above and beyond! More
by tracy.gordon04
September 25, 2024
Absolutely ATROCIOUS service again. Have been waiting months on a replacement radio because mine haas completely delaminated. Received a call 2 weeks ago letting me know I needed to sch Have been waiting months on a replacement radio because mine haas completely delaminated. Received a call 2 weeks ago letting me know I needed to schedule my service or the part would be sent back. I kindly let them know I was NEVER informed the part arrived and scheduled right then and there. Appointment day arrives today, and after leaving my car there, I am called by my “new service” andvisor and asked what the issue is. Apparently my “previous” service man left the company. After explaining the issue in great detail am told it will be several days to make the necessary repairs. I was originally quoted 1 day. I have no choice but to comply, only to be called several hours later and told “they don’t have the part” it’s special order was sent back, they’ll have to reorder it with no ETA on arrival. A day completed wasted, no repair, no answers, AND they neglected to latch my hood properly before leaving so I got to drive home on the freeway with my hood flapping in the breeze. The service advisor and manager were pleasant enough, but a gross lack of organization, adequate staffing, and or communication has now become my problem. This is the 5th car I have purchased from Larry H Miller Dodge Surprise and it will be the last. I have had every service ever done to any of my vehicles completed at this dealership only to have the service operations become worse and worse and worse. More
by tat2d_rn
Employees Worked With
Tom Rodriguez
September 25, 2024
TJ was awesome. I wasn’t happy that I got the truck back covered in water spots after spending over 2 hours detailing it Sunday. Truck was spotless when I dropped it I wasn’t happy that I got the truck back covered in water spots after spending over 2 hours detailing it Sunday. Truck was spotless when I dropped it off. More
by Alglenn
Employees Worked With
September 23, 2024
Alejandro was an excellent service advisor! Professional and great personality! He answered all my questions and made my experience hassle free. Thank you! Professional and great personality! He answered all my questions and made my experience hassle free. Thank you! More
by Tetristate
Employees Worked With
Alejandro Castro
