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Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.5
2,004 Reviews
Larry H. Miller Chrysler Jeep Dodge Ram Surprise is a new and used car dealership offering a full lineup of Chrysler, Dodge, Jeep, and RAM vehicles serving customers in the Avondale, Goodyear, Buckeye, Waddell, El Mirage, Glendale, Peoria, and the greater Phoenix area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler, Dodge, Jeep, and RAM parts and accessories. Visit our website for Chrysler, Dodge, Jeep, and RAM incentives and to search our large selection of cars, trucks, and SUVs.
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13165 N Autoshow Ave

Surprise, AZ

85388

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Showing 2,004 reviews

November 20, 2024

Invoice stated about my concern of a noise on front end. Tech stated that the upper control arm is bad and rubber is torn. I was never told this. on the tech notes it says I declined repair. BULL I was neve More

by DiamondX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Stream
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, we are truly sorry to hear about the issues you encountered during your service appointment. This is certainly not the standard we strive for. We will go over this review with our service staff and management team so that we can learn from it and get better. We will be reaching out shortly so we can discuss with you and hopefully provide a better end result to your experience with us. Thank you and have a great day!

Nov 30, 2024 -

DiamondX responded

You stated I would be hearing from you soon. 8 days ago. I took car in for the primary problem of the clunk on the left side. Tech stated the control arm is bad and the bushing is torn. Then it was printed that " I DECLINE REPAIR" I never did. I was told it was OK and not to worry. Second - the stop/start was working fine, but now is not working. Third - The left head light is not working. it was when I entered the shop for service. You did change out the motor mounts that went bad in under 30,000 miles. You did a wheel alignment, but I question that also, for the fact, the left tire hangs out of center as the right one. It tilts out ward at the top. If I am to pay another deductible for these repairs, I might as well go to a service much closer. I bought this car here and thought that the service here would be trusted. I do not think I should pay ANOTHER deductible. But expected all work to be completed and no new problems in only a couple days out of shop. Please respond soon, as I have new tires and would hate to see one used up because of your alignment.

Nov 30, 2024 -

DiamondX responded

11/30/24 - Also as of today, the replaced water pump is leaking again. Batting 1000 on this service ! What do you want me to do? UPDATE 12/6/24 "" They asked me to return. 1. Replaced water pump again. 2. Replaced upper control arm. 3. Wheel alignment. 4. Replaced both batteries. 5. Honored warranty deductible I had paid last month, so that was great ! TJ did a fine job filling all my concerns. Back up to the normal of ***** stars,

Dec 08, 2024 -

DiamondX responded

UPDATE 12/6/24 "" They asked me to return. 1. Replaced water pump again. 2. Replaced upper control arm. 3. Wheel alignment. 4. Replaced both batteries. 5. Honored warranty deductible I had paid last month, so that was great ! TJ did a fine job filling all my concerns. Back up to the normal of ***** stars,

October 29, 2024

Great dealership. But the service department needs to stop with the up sales. Telling me I should have services done when I can pull stuff up on Google and still have More

by robinteed11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Nov 01, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Good morning, thank you for bringing this to our attention. We're very sorry to see that you didn't enjoy your experience, but if you'd like to discuss how it could have been better, we will be reaching out shortly. Hopefully we can make it a better end result. Thank you and have a great day!

October 08, 2024

Will never get our business again. "Lost my car" on the lot for a week, took 2.5 weeks to diag and replace motor mounts while I was in a rental car. Mickey in service was the only More

by AngryJeepOwner
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Garate
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Oct 12, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, we apologize for any inconvenience that you experienced during your recent visit with our dealership. We take all feedback seriously and strive to continuously improve our service. It is clear that we did not provide you with the level of service that you deserve, and we would like to make it right. We will be reaching out today to discuss and hopefully make things better for you. Thank you and have a great day!

October 08, 2024

We had a great experience here. Mark August was our salesperson! He's awesome.The finance guy was awesome too,We had a very good experience there! More

by karenriefkohl
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Mark August, Steve Jaichner
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October 06, 2024

My experience with on line representative was good. Many vehicle choices were sent to me to consider. More

by Randylwyatt
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Bustillos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Reis
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October 06, 2024

Great service and support. TJ and the staff were great, efficient and my car was done timely. More

by E049418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 06, 2024

I have serviced 2 Ram 1500s at this dealer over the last several years and they have always been exceptional! More

by TAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 06, 2024

Great experience and great customer service. Jerry the Jeep guy was awesome and finance department treated us well! More

by tnelson9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frankie Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Reis
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October 05, 2024

Really timely everyone treated me great everything was super clean, especially my truck when I got it back. I also have to say Elissa was axceptional thank you all so much!! More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa service writer
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October 05, 2024

Tyler-Thank you so much for your exceptional service! Your attention to detail and professionalism really stood out, and I appreciate the care you took with my vehicle. It’s great to know it’s in such ca More

by Eziranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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