Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Jerry and Eric were both very diligent and knowledgeable sales people. They addressed my questions with knowledgeable & concise answers. Where they could not answer the question they investigated and obtai sales people. They addressed my questions with knowledgeable & concise answers. Where they could not answer the question they investigated and obtained an answer by going to the source. Both were friendly and personable. My disappointment was twofold. First, the sales process involved the back and forth negotiations that seems to be an archaic process when purchasing a car. The management creates an atmosphere that makes the purchasing process painful. They ask for your "out the door" price then come back with new numbers. This continues while you wait an extended period for their response. I would have thought Larry H Miller would be on the leading edge and eliminate an archaic sales process. After saying that I would still recommend this dealership just be prepared for less than complete satisfaction unless you enjoy these types of negotiations. The other issue I had was; I was not given the detailed manufacturers sticker but only a sticker that had the total price and then the dealerships add ons. I have asked for this and was promised I would receive it. This is the first time a dealer has not had the sticker on the window or in the vehicle. On the finance side, Ginger D'anna was very competent and did an excellent job of providing information on the extended and wrap warranties. I would say this part of the process was excellent as was the experience with Jerry and Eric. They deserve the five stars whereas management receives 3 or 4 stars. I had one experience with the service department and that was excellent as well. I had a multipoint service on my old Durango and oil change. Steve was pleasant and provided me with paper work explaining what I should be addressing the next time I came in for my 60,000 mile check up. I will see how they address my future needs with my 2014 Durango. I was provided a tour of the dealership and the service department. This is a newer dealership and even after several months it was impeccably clean from the sales floor to the service department to the restroom. The people very friendly as I walked through the dealership. More

We have been thinking about trying to get another vehicle and trading in our Ford Focus. Unfortunately, we still owe around $5000 on the Focus and Wells Fargo Dealer Services wants that loan paid off before and trading in our Ford Focus. Unfortunately, we still owe around $5000 on the Focus and Wells Fargo Dealer Services wants that loan paid off before agreeing to any new loans. That situation has complicated our ability to make any kind of workable deal on another vehicle. Your saleslady Crystal worked very hard to find us a vehicle that your financing would work for –– and she did it! Chuck Newman took time to chat with us while we were waiting for responses on the financing arrangements, and a few other people also stopped by to chat during the waiting periods. The price is a bit more than we really thought we should spend, but with the Total Care package, we will have protection against a variety of problems that might cost us a lot more than the difference in the monthly payment, so we decided to 'go for it'. The Total Care contract refers to details on the back however our copy is blank on the back. Please send us the details! The "WE Owe" form indicates the Century Interior and Exterior treatments are due. How do we get this done? More

Jerry is very patient and worked with me for several days to find the car I was looking for. He was friendly and pleasant, never pressuring me to purchase a vehicle. to find the car I was looking for. He was friendly and pleasant, never pressuring me to purchase a vehicle. More

I was very impressed with the knowledge and friendliness of Clay Hay who was my salesman. I was also impressed with the sales manager who came out and talked to me about the purchase price, interest rates a of Clay Hay who was my salesman. I was also impressed with the sales manager who came out and talked to me about the purchase price, interest rates and negotiating the price to get the monthly payment where I needed it to be. I have negotiated many car deals and never had a sales manager come out and personally talk with me about my options for purchasing a vehicle. I would highly recommend Larry H. Miller in Surprise. Thank you Ronald Musselman More

All work was done as requested. Steve our service guy was friendly and called us to advise of work that needed to be done and request authorization prior to doing anything. Received my van back same day. friendly and called us to advise of work that needed to be done and request authorization prior to doing anything. Received my van back same day. More

Front start to finish all Larry Miller employees were great. I will shop there again. I will also recommend this dealership to my friends and colleagues. great. I will shop there again. I will also recommend this dealership to my friends and colleagues. More

As good as it gets! No haggle, great price on purchasing my new Jeep and on my trade-in. Crystal Ginsbach did a great job with the paperwork and attention to details making sure the Jeep was perfect before my new Jeep and on my trade-in. Crystal Ginsbach did a great job with the paperwork and attention to details making sure the Jeep was perfect before we drove away. Crystal also took the time to explain/review and answered any questions I had about "how things work" on the car. Everyone at the dealership was professional yet fun to work with. I would highly recommend this dealership. The bonus is that I love, love, love my Jeep Cherokee Trailhawk. More

I have bought several cars from Al and it is always a great experience. I found the staff at Larry H Miller to be very friendly and easy to deal with. We didn't have to play the back and forth game on pr great experience. I found the staff at Larry H Miller to be very friendly and easy to deal with. We didn't have to play the back and forth game on pricing. More

They got me in, shuttled me home and back to the dealer when the car was done, and to my delight and complete surprise, they hooked my front bumper on my PT Cruiser back up where it belongs!! This makes m when the car was done, and to my delight and complete surprise, they hooked my front bumper on my PT Cruiser back up where it belongs!! This makes my day for a business to something extra for a customer and not tack on a charge!!! I will be back. More

pleasure to go there, i was there for a recall on my jeep wrangler. tom told me how long it would take , if i would like a home and he would have me picked up when it was finished. i decided to stay . very n wrangler. tom told me how long it would take , if i would like a home and he would have me picked up when it was finished. i decided to stay . very nice waiting area, 2 tv's coffee and snacks vending machines. very clean area, spoke with a few salesmen. very friendly place. i would recomend Larry Miller to friends and relitives and friends. i had liked this dealership so much that i have purchased a 2013 dodge challanger and a 2013 jeep wrangler this year More