Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Service 5000 mile We received great service I had an 5000mile service in and out 45 min very pleased with service staff. Al and Mary Ann San Souci Surprise We received great service I had an 5000mile service in and out 45 min very pleased with service staff. Al and Mary Ann San Souci Surprise More

Better than last time My experience this visit was far better than my last visit. For what ever reason the service advisor was more friendly and kept me informed on the pro My experience this visit was far better than my last visit. For what ever reason the service advisor was more friendly and kept me informed on the progress. He even asked if I had time for them to fix a potential flat. That was appreciated. More

amazing Everyone there was amazing and friendly. I had a great experience and would definitely recommend this dealership to friends and family of mine. Thank Everyone there was amazing and friendly. I had a great experience and would definitely recommend this dealership to friends and family of mine. Thank you! More

Power steering pump, & fuel filter replacement, oil chan Outstanding work & customer service. Duane went out of his way to accommodate me and get me back out on the road quickly. Thank you guys! Outstanding work & customer service. Duane went out of his way to accommodate me and get me back out on the road quickly. Thank you guys! More

Our experience We had a .super experience both with Joey Agutrre and Jerry Reis. We requested to let us look, which they did and then were extremely helpful when w We had a .super experience both with Joey Agutrre and Jerry Reis. We requested to let us look, which they did and then were extremely helpful when we were ready to choose a car to buy. The whole thing was great! Finance didn't push, just made good offers and got us through pretty quick. We will definitely send anyone we know to your dealership. More

thank you I felt that the service at the dealership was up front and honest. They gave me the asking price for my trade in and worked with me to get a better in I felt that the service at the dealership was up front and honest. They gave me the asking price for my trade in and worked with me to get a better interest rate and payment that would fit my budget for the vehicle that I was interested. More

Awesome Experience I was terrified to be honest to drive all the way out to Larry Miller - Surprise as I was sure I would be treated poorly like the other dealerships I I was terrified to be honest to drive all the way out to Larry Miller - Surprise as I was sure I would be treated poorly like the other dealerships I went to. I was so wrong! I had a wonderful experience all around. I would recommend this dealership to anyone! More

Very Friendly and a very easy process The experience as a whole was wonderful. Treated me great. Chuck was very friendly and very helpful with everything. Made me feel like i was the on The experience as a whole was wonderful. Treated me great. Chuck was very friendly and very helpful with everything. Made me feel like i was the only one buying a car. Was a lil confused about the financing process. At first i just wanted gap and the finance guy kept changing the process till it was down to 472. Only reason i did that was because he said gap was just 4 dollars less. But the confusing part came in as i got a refund from gap that was applied to the balance with the extra coverage to make it 472. Wondered if the gap refund applied with just the gap i wanted would of made my payment closer to my original payment and why didnt he tell me about the gap refund before hand? But overall i am pleased that i was able to get all the coverage in the end. Thanks! More

service Duane'se. was very helpful and a great communicater. I would recommend him for anybody's Rep.he was very honest and sincere. But I don't think I shoul Duane'se. was very helpful and a great communicater. I would recommend him for anybody's Rep.he was very honest and sincere. But I don't think I should have to write 25 Words...and that's not Duane's fault More

Electrical Problem - Really Poor Service Need to post this review to update my previous reviews. Had my Dodge Journey for 6 months and had to bring in to the service due to a ridiculous probl Need to post this review to update my previous reviews. Had my Dodge Journey for 6 months and had to bring in to the service due to a ridiculous problem with the Rear DVD video system. I originally had worked directly with the Chrysler Executive team to set up the appointment, extra time needed to troubleshoot, rental car, etc. I was suppose to have a walk in - drive out (rental car) appointment when I showed up. Instead, I got the displeasure of dealing with Steve and Amber. Who made it clear from the beginning that customer service was something they never learned. Steve was almost rude about me being there, he didn't seem to have any clue about it even though I know for a fact the Chrysler Exec team personally called the service department and set up everything. After listening to Steve basically throw everyone under the bus including the service manager, the GM and Chrysler, we found out that it was this Amber that took the call and then proceeded to do absolutely nothing with the information. I mean nothing. So 3 hours later, I finally got a ride over to get the rental car. Of course that was after getting to deal with Amber - who has no business every speaking to a customer. She has zero clue about how to speak to people or deal with customers. Another 2 hours and I had a rental car. Finally. Only 5 hours sitting at the dealership while Steve looked at me like he didn't even know I was there. Again - zero customer service skills. So then I posted on Facebook about the experience and got a voicemail from the Service Manager saying he would call me as soon as he got back from his trip (he was just getting on a flight). And that the GM would call me also about my experience. Never heard from Seth until I called him. 2 days later. I gave him plenty of time to call. This was an ongoing theme during my 8 weeks that the car was in service. That is 8 weeks straight without having the car while I continued to make payments while driving a rental car that was half the price of what I was paying for. 8 weeks. I would have to always initiate contact with them. Rarely did they call me without me calling them. If they did, it would be for Steve to call and tell me everything was fine (4 times) because he seriously did not get the problem. Even though I could not have been more clear when I showed it to him personally when I brought the vehicle in. So eventually, I get a call from Chrysler saying they are going to buy the vehicle back. I would get every penny I spent from day one. I thought this was really great of them and very cool. Then I got to go the process of them buying the car back. For the most part it was OK but the people at Impartial Services were just nasty and rude. Then it turns out - the only money I don't get back? Guess who refused to refund the entire amount? Larry H Miller directly. Turns out he owns the extended warranty company TotalCare who even though Chrysler would of paid me back 100% for an extended Chrysler warranty, Total Care refused. Which really is Larry H Miller Dodge in Surprise refusing. Eventually I had to go back into the dealer to sign the final documents and while the girl that I signed them with was pleasant, she could not have cared less of what I went through, that my car was a lemon, they i had a bad experience. Nothing. Just didn't give a crap. Even commented several times that you are taking a huge risk when you buy a car because so many of them are junk. Seth was called in again to do a walk around on the vehicle and was clearly visibly annoyed with the lady and myself. I have no reason why but he was really rude and nasty that day. Explains a lot about how the customer service works in the service department since he runs it. Oh yeah - to this day - I have NEVER heard word one from the GM. If that doesn't speak volumes to you as a potential buyer, I don't know what will. Clearly he could care less about my experience. I hate blasting a Surprise business as I want them to thrive but I could never recommend Larry H Miller (the company) or Larry H Miller in Surprise to anyone. More