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Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Surprise, AZ

4.5
2,003 Reviews
Larry H. Miller Chrysler Jeep Dodge Ram Surprise is a new and used car dealership offering a full lineup of Chrysler, Dodge, Jeep, and RAM vehicles serving customers in the Avondale, Goodyear, Buckeye, Waddell, El Mirage, Glendale, Peoria, and the greater Phoenix area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler, Dodge, Jeep, and RAM parts and accessories. Visit our website for Chrysler, Dodge, Jeep, and RAM incentives and to search our large selection of cars, trucks, and SUVs.
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13165 N Autoshow Ave

Surprise, AZ

85388

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Showing 2,003 reviews

August 28, 2024

Very professional When I got in line to get my Jeep serviced a young man whose name is Alejandro was busy with another customer Alejandro took time to come over and tell me it would be just a minute Wh More

by Perry85326@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro in sales Ten stars
August 28, 2024

It was a nice experience. Both the manager and the sales person were knowledgeable and polite . They understood that buying a car it is a large expense, so they wanted to be s More

by Nelu S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaeland "KT" Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chace Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig , Gregory Rodriguez
August 28, 2024

When asking questions about vehicles the sales guys either had no answer or they got irritated and talked to us like they thought we were stupid. The vehicle I did purchase only had one key fob and I w More

by vegasford14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Hilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales “Edgar”
Aug 28, 2024 -

vegasford14 responded

Well just received a phone call from the sales manager “Jason” about this complaint. I guess he thought it was a good idea to call and tell me I was wrong and I seemed to have a great experience. However just like my comments above my concerns and the things I asked still got ignored. I also still don’t have the key fob I was promised by his team. Very unprofessional Jason. Now I know why all of the good sales personnel that Larry H Miller Surprise had went to other locations. If anyone reading this wants an amazing sales person that actually takes care of you go see Jesse at Peoria Dodge Ram.

Aug 31, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, I do want to apologize for not answering your questions in the proper manner. Please call me at (623) 537-5000 if you'd want to discuss. Thank you and have a great day! ~ Jesus Garate, General Manager

August 27, 2024

I took my 2022 Durango RT in for service. This dealership had the fastest turn around time! I have never experienced such a quick finish time at any dealership. I usually just plan to drop More

by sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Kreuziger
August 27, 2024

Great service, quick turn around. I had my car back in hours not days! Yay! More

by sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Rodriguez, Kyle Kreuziger
August 27, 2024

Service is great. They keep me informed of progress. I trust them for all of my service needs More

by spudnut1999
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Rodriguez, Kyle Kreuziger
August 27, 2024

I love this dealership! Everyone treats you like family at Larry Miller. Alejandro is friendly, informative, knowledgeable, thoughtful, trustworthy, and kept me informed all More

by HUNTIMERB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
August 26, 2024

Very poor service took thin 5 days to diagnose the problem after I told them what was wrong then after receiving the parts it took 4 days for them to replace it when it should have been a 1 hour job. More

by Grantham63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Kreuziger
Aug 31, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, we want to apologize for your poor experience with us. We pride ourselves on giving an exceptional experience when using our service center. We will be reaching out shortly to discuss and hopefully remedy your situation. Thank you and have a great day! ~ Jesus Garate - General Manager

August 25, 2024

Edgar was great to work with over the phone as we live out of state when we purchased a used vehicle. He was polite, professional and courteous and he kept us informed during the whole buying process. H More

by Tee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Bustillos
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2024

The service advisor promised to not order services my Jeep didn’t need and he was true to his word. I appreciate that and his honest assessment of what services the vehicle did need. The work was done More

by Ken L777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kreuziger
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